Oh Polly Reviews

“ Dress didn't look like image. Difficult returns process and they don't do free returns unless you accept store credit. They also charge a restocking fee. You basically get penalised for a return. Will never buy from them again ”

“ Their returns portal was then broken meaning it took me longer to return. ”

“ I had bought from the 3 for £45 promo a few months back and the returns process is only complete now. ”

“ Initially was impressed by delivery and packaging and was assured by their 40 day international returns policy but the 40 days includes the time it takes for the drop to shop process to get back to them once you drop off the return and it took them over 3 weeks from the date I dropped the return back to the shop to get back to Liverpool from Ireland and they are refusing the refund because of this and are sending the item back, so really you only have a few days to decide if you want to return it ”

“ Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent. ”

“ I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response. ”

“ Denied my refund even though the outfit had all tags on and was in perfect condition. They said there were marks but there wasn’t !! I believe the messed up on my order as the returns form said £00.00 ( even though I paid ) so they marked the outfit themselves ! BEWARE! ”

“ Appalled with this and be aware that returns are not prepaid either. ”

“ So that means I’ll have to 2 returns & still no bikini . ”

“ HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to Oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH. ”