Oh Polly Reviews

“ I have emailed their customer service team at least 5 times and all I get is the same generic response. ”

“ Their lack of flexibility and customer service has left me frustrated and scrambling to find an alternative solution in time for my event. ”

“ I didn't just reading the post I dealt with a company like this stop trying to provide what you can not changing your name after taking a certain amount of money people stop buying clothes outside the country u can find something similar here in the USA they do t support us they take and ignore if they don't have a /4 hour customer service line DO T BUY FROM THEM AT ALL , what a feeling when you buy something it's not what it looks like or return issues and you can't call nobody just email with no response after taking your money ”

“ Horrible return and customer service!!! Shein has better return than this company! They gave me store credit gift card and IT DOEA NOT WORK! Sounds like a scam and every attempt to keep your money. Have been emailing for weeks and still have not resolved the issue. They also take forever to reply. ”

“ I used the dumb chatbot to get a message to customer service on 4/8. ”

“ to me that sounds like a scam pay extra money and we'll guarantee that you actually get the item you ordered? shoddy customer service my daughter spent her hard-earned money as a 19 year old to get a dress to wear for her birthday which is long past and never received the dress. ”

“ Can’t even say bad customer service they offer no service whatsoever only automated emails. ”

“ absolute cheap tat you can find this on aliexpress…brought from cheap chinese suppliers and sold on …terrible customer service to boot - don’t waste your $ ”

“ Ordered 5 dresses from Oh Polly at the beginning of February, returned them immediately. I have not received any refund (goods costing over £320). I have been in contact via email several times & have just been told there is a technical problem with the refund service. It’s been 10 weeks now. I have never seen such terrible customer service. Do they plan on illegally keeping my £320 and not refunding me? ”

“ Been over 8 weeks and still no refund !!! will never be using this company again. Unless you want to shop with no guarantee of a refund I would avoid this company. The only way to contact them is through email and they take minimum 4 days to reply. Worst customer service I've ever experienced. ”