Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costumer service is 10/10, they are always eager to help. I spoke with Aimee, she was incredible!! X”

Helpful Report

Posted 3 years ago

“Bethanie was so nice and helpful, her replies were really fast and she managed to help me solve my problem! Thanks💘💘”

Helpful Report

Posted 3 years ago

“A helpful response from Lou, thank you 💞”

Helpful Report

Posted 3 years ago

“Amazing customer service no issues at all, thanks to Leigh 💖🦄”

Helpful Report

Posted 3 years ago

“There was a problem with my delivery due to security measures which I didn’t really understand. Alex explained it to me and helped me sort it so I could get my dresses as soon as possible. Massive shoutout to Alex, thank you for being so helpful💕”

Helpful Report

Posted 3 years ago

“They were so lovely! So helpful! Their names were Tyra and Alexandra, the most lovely people. Thank you to them for making it so quick and easy, great products and great customer service. Well done.”

Helpful Report

Posted 3 years ago

“I accidentally ordered two of the same items, and, as it’s Black Friday, and they were sales items, was not expecting that anything could be done, however, within minutes of messaging the oh Polly help page, Lou was able to cancel one of the items and get a refund processed that I will receive in 48 hours. I am a regular shopper and am beyond impressed with the customer service experience I have received today. Thank you so much, I can’t wait to receive my bodysuit 🥰🥰”

Helpful Report

Posted 3 years ago

“A big thanks to Annie, Emily & Yasmin from OhPolly for helping me out with my birthday dress.💞 Recommending a size and responding to all of my messages concerning the dress🥰🥺. I just ordered it and I am so excited to try it on! Once again thank you so much 💞💞”

Helpful Report

Posted 3 years ago

“I didn't get an order confirmation come through over black Friday and Lou was super helpful! She told me in a matter of minutes that my order was being prepared for dispatch. I've never had any problems with anything from Oh Polly, the clothes are beautiful and well worth the money and the customer service is spot on ❤️”

Helpful Report

Posted 3 years ago

“My order confirmation didn't come through via email and Lou was super helpful! She told me in a matter of minutes that my order was being prepared for dispatch and stopped me worrying! I've never had any problems with service from Oh Polly everything I've brought has been amazingly well made and customer service is spot on ❤️”

Helpful Report

Posted 3 years ago

“Got back to me so so quick, service from Lou was amazing! So nice and so helpful, Thankyou Lou! ❤️”

Helpful Report

Posted 3 years ago

“Lou got back to me so quick, i was really shocked considering it is black friday. She really helped. Thank you so much!”

Helpful Report

Posted 3 years ago

“emily and tyra were such great help xx”

Helpful Report

Posted 3 years ago

“i had emily as my helper and she helped me with everything i needed and very kind , great advice ! x”

Helpful Report

Posted 3 years ago

“Happy with the service! Emily.mc told me exactly what the problem was and how to fix it💕”

Helpful Report

Posted 3 years ago

“Amazing customer service from Emily(m) and Yasmin. I have never had such efficient and genuine assistance from customer service teams before. I feel confident shopping with ohpolly as I know the customer service can be relied upon to handle any issues or queries that might arise. 5*!!!”

Helpful Report

Posted 3 years ago

“I was having problems using the discount codes so I popped the help team a message and I spoke to two lovely girls, Meg and Yasmin, who were quick to reply and very helpful. Managed to get it all sorted and order my goodies🥰 Thank you Girls!!!”

Helpful Report

Posted 4 years ago

“Thanks so much Yasmin and Meg! Always fast and professional service when I dm the ohpollyhelp Instagram account really excited for the Christmas dresses even if I am sat in the living room 😂oh polly always provide the best outfits!! Take care and stay safe everyone ✨🤍✨”

Helpful Report

Posted 4 years ago

“Received an item with a deodorant mark on it, sent it back stating that it had a mark on it, refused a refund because of the mark! Don't use! Rob you if your money. I even messaged customer service who basically said i was lying because of quality control. Actually a joke !! Been a loyal customer for years and no will not buy again!”

Helpful Report

Posted 4 years ago

“Yasmin was really helpful. Love ohpollys customer service team they always help me out efficiently. Thank you yasmin.”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews