Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leigh was so so helpful. My refund had taken longer to come through than was said so I emailed to find out what was happening and Leigh sorted it for me straight away! Fast tracked my refund and it came through within 24 hours!! amazing service”

Helpful Report

Posted 4 years ago

“Lauren and Lizzy absolutely helped my perfect. Even when I made a mistake with the sale, they helped me out. Perfect help!”

Helpful Report

Posted 4 years ago

“Bethanie was really helpful and helped me send out a new order straight away, which I received the next day after I contacted them as my last one got lost in the post! Thank you x”

Helpful Report

Posted 4 years ago

“Bethanie! You were amazing! Thank you so much for your kindness, understanding nature and lovely customer service skills! I always order with oh polly and I’m 100% going to continue to do so! :) x”

Helpful Report

Posted 4 years ago

“Bethany made me feel so appreciated and happy. Great customer service skills, communication and just an all round lovely person. Thank you! ❤️”

Helpful Report

Posted 4 years ago

“Bethanie was ready to help with anything I needed and immediately cancelled my order and gave me information on the refund! Thankyou so much”

Helpful Report

Posted 4 years ago

“they are always helpful and amazing and fast to respond when i need it, from Jess Leigh 🤍”

Helpful Report

Posted 4 years ago

“Bethanie helped me quickly with the cancellation of my order and was happy to help if I need anything else. Thankyou so much”

Helpful Report

Posted 4 years ago

“Bethanie helped me lots with my refund and cancellation of my order! So helpful and kind and offered to help me with anything else!! Thankyou”

Helpful Report

Posted 4 years ago

“Amazing quick customer service from Bethanie and Leigh! Sorted my issue quick and efficiently.. the reason I love OhPolly!”

Helpful Report

Posted 4 years ago

“I messaged oh polly on Instagram for help with an order that I had paid for accidentally and they replied to me within a few hours and cancelled it and told me my money would be back in my account in 48-72 hours! Amazing service by a girl called bethanie ready to help whenever I needed it.”

Helpful Report

Posted 4 years ago

“I emailed customer service with concerns about my return order as it had been over a month and a half and I hadn't received any confirmation. Bethanie Brown was so sweet and timely in solving my dilemma and came to a quick solution along with great clarity. Top tier customer service with no haggle. Love it!”

Helpful Report

Posted 4 years ago

“It was very helpful talking to Bethanie she helped me with what I needed to do. Just the wait for a reply took a while but that is understandable. Thankyou.”

Helpful Report

Posted 4 years ago

“Lauren and Annie were amazing! Solved my issue both professionally and accordingly.”

Helpful Report

Posted 4 years ago

“Louise in customer service was an absolute gem, she looked into my queries really quickly and was a pleasure to deal with.”

Helpful Report

Posted 4 years ago

“Lauren & Annie dealt with my query promptly and professionally. First class service as always from the Ohpolly team x”

Helpful Report

Posted 4 years ago

“Sent completely the wrong dress in the wrong colour just before my birthday! Luckily Leigh acted fast and has sent me out my replacement dress (hopefully it’s the right one) and I get to keep the wrong as a nice gesture - good customer service but a mistake that shouldn’t have been made in the first place”

Helpful Report

Posted 4 years ago

“Fantastic customer service from oh polly (in particular a very helpful lady called Bethanie) thank you very much!”

Helpful Report

Posted 4 years ago

“Bethanie was amazing”

Helpful Report

Posted 4 years ago

“Moya and mark were really quick to resolve the issue with my order. They were really polite and apologetic about the mistake made and got the correct item sent out to me the same day I raised the issue with them. Really friendly and quality customer service in my opinion”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews