Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer service helped me alot lizzy was amazing 😘😘❤️❤️”

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Posted 4 years ago

“~ Gina was fast to respond and was very helpful xxx”

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Posted 4 years ago

“Alexandra, Jenny and Jess all helped me with my return and refund due to a faulty, there were really helpful”

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Posted 4 years ago

“They told me that there was an issue with some details on my payment. They requested a picture of my photo ID, which I provided within 24 hours. I then got confirmation that my payment was excepted and that my package would be shipped shortly. Over two weeks later I never received anything, so I reached out again to see what the status was. I was in told that my payment “timed out” and that I would be receiving a refund within 48 hours. I spent over $400 and was dependent on these items for a photo shoot I have at the end of this week. Their original representative told me one thing, and the second told me something completely different that contradicted the other. Very upsetting and disappointing. They sat On this for over two weeks. I highly doubt I ever would’ve seen a refund unless I reached out to them again. Doesn’t make any sense at all considering I got confirmation after sending an unnecessary picture of my ID. And the money was already deducted from my account. Several hundred dollars that I could’ve used towards another company that was more reliable. Bad business and very disappointing!!! Never again. 👎”

Oh Polly 1 star review on 15th October 2020

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Posted 4 years ago

“Lizzy is helpful”

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Posted 4 years ago

“Lizzie and Annie were really helpful in resolving my issue! Thank you!”

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Posted 4 years ago

“Gina was very helpful when dealing with my query. Thank you”

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Posted 4 years ago

“Lizzy and Annie were really helpful in resolving my problem! Thank you!”

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Posted 4 years ago

“Returns and refunds. I would like to say a bit thank you to Jess, Sarah & Megan. Whenever I have a query regarding one of my orders I get an quick and very helpful response. I am always left knowing everything I need to know and they couldn’t be kinder. Thank you 💜”

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Posted 4 years ago

“Big thank you to Caitlyn for helping me out when my dress was faulty, she got me a refund within an hour of me showing her what happened and was sympathetic with me too! So grateful, she’s an asset to your team! 💞”

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Posted 4 years ago

“Thankyou lizzy”

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Posted 4 years ago

“Love oh polly. Their clothes are always beautiful and they exactly as pictured online. I had a minor issue with an item that arrived damaged. Customer service were so helpful and completely mortified that the item was sent out like that. This is was very quickly resolved and I was even offered a choice as to how I’d like the issue to be resolved Shania and Steph in customer service was absolutely amazing and I can’t thank them enough for getting it sorted so fast Best customer service ever”

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Posted 4 years ago

“Jess did a great job at helping me see when my dress would arrive!”

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Posted 4 years ago

“Denied my refund even though the outfit had all tags on and was in perfect condition. They said there were marks but there wasn’t !! I believe the messed up on my order as the returns form said £00.00 ( even though I paid ) so they marked the outfit themselves ! BEWARE!”

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Posted 4 years ago

“Bethanie was fast to respond and help me with what I wanted :)”

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Posted 4 years ago

“Extremely bad service, tried to return a top, which my daughter didn’t order in the first place and Oh Polly returned it back, saying it had a mark on it. Beware when buying from this company!”

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Posted 4 years ago

“Tried to return a top, they sent it back to me saying it had a mark on it. Disgusting, it came the way it went back. Be carful when buying from this company. Tried to upload a photo of it, of course that didn’t work.”

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Posted 4 years ago

“Bethanie helped me with my damaged item issue and resolved it very quickly💗”

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Posted 4 years ago

“Jess helped me and made me a very happy customer thanks Jess , I will be ordering again soon”

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Posted 4 years ago

“Jess was very helpful and kind to refund me my refund very quickly as the refund was taking a long time”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews