Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they reassured me that i would get my refund and were so lovely”

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Posted 4 years ago

“I Spoke to a lady called Jess!! She was so helpful with my request!!! Can’t thank her enough!!”

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Posted 4 years ago

“The best quality clothing that always looks amazing and the best customer service, Lauren in particular was incredibly helpful. I definitely will be a continuous returning customer”

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Posted 4 years ago

“Sarah was SO helpful. Some of the best customer service I have received from a fast fashion brand having had terrible experiences in the past!! Fast replies, and sorted my issue immediately! Very very impressed! Thank you!”

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Posted 4 years ago

“I had issues with my exchange and Bethanie provided me with excellent customer service I got a response same day. She reassured me that my item is making its way to me it was even advanced to fast track.”

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Posted 4 years ago

“The dress i received came with a stain and oh polly responded to it exceptionally and quickly and i’m very pleased”

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Posted 4 years ago

“Bethanie and Lucy were fab customer service! Gave me advice and recommended other products similar to the one that was out of stock!! Thank you so much xx”

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Posted 4 years ago

“Lizzy and Bethanie sorted my issue straight away no problems. Great customer service.”

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Posted 4 years ago

“Bethanie gave me no trouble at all, and was super helpful throughout the whole process!”

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Posted 4 years ago

“Bethanie was so helpful and quick with responding to my issue. Excellent service.”

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Posted 4 years ago

“Needed advise on buying a dress from oh Polly as I am pregnant but wanted to see what size to get before ordering it as I am normally an 8 but was unsure if I should get an 8 or 10 and Nikki in Customer Service got back to me this morning such an amazingly quick response and such a lovely person to deal with really helped me with advice on this and now I know Exactly what size to get thank you so much Nikki for all the advice so delighted now that I can get the dress 😊😊”

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Posted 4 years ago

“Issue with delivery address and I emailed asking for them to resolve it. Aimee got in touch straight away and fixed the problem, great customer service, professional and very friendly. Will definitely be buying from here again.”

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Posted 4 years ago

“The customer service was brilliant, very attentive and polite. My dress was replaced straight away by another one as it broke when u recieved it. Thank you Gina.”

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Posted 4 years ago

“Always loved OhPolly, and Nikki & Megan from the customer service department were so so helpful and quick to resolve any problems with a return. Thanks again! :)”

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Posted 4 years ago

“Gina was so helpful and responded to my query almost instantly despite being late at night which was so helpful as I was stressed my order was going to be sent to the wrong address”

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Posted 4 years ago

“The quality of the clothes is always amazing. I like that unlike other ‘similar’ girls fashion brands that you don’t have stupidly cheap prices as that shows me you care about quality. Also I love that you don’t have millions of products to choose from, a select few which is so much nicer to shop through. I accidentally entered the wrong shipping address and with 99% of companies you can never cancel your order, but Gina was amazing and cancelled my order right away. Super friendly and helpful. Thank you so much 💜”

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Posted 4 years ago

“One of my items was faulty but the staff at Oh Polly resolved this straight away, amazing customer service”

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Posted 4 years ago

“Graeme And Lucy have been an absolute pleasure to speak to about my order. I never had such great and outstanding customer service. I feel so comfortable buying from oh prolly because they really look after their customers! :) Thanks so much Chlo x x”

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Posted 4 years ago

“Awesome customer service! Bethanie was the greatest help!”

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Posted 4 years ago

“Amazing company! Super fast delivery, always there to help if you have order issues. Yasmin kindly refunded me money as my discount code didn’t work. Highly recommend!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews