Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks so much Yasmin and Meg! Always fast and professional service when I dm the ohpollyhelp Instagram account really excited for the Christmas dresses even if I am sat in the living room 😂oh polly always provide the best outfits!! Take care and stay safe everyone ✨🤍✨”

Helpful Report

Posted 4 years ago

“Received an item with a deodorant mark on it, sent it back stating that it had a mark on it, refused a refund because of the mark! Don't use! Rob you if your money. I even messaged customer service who basically said i was lying because of quality control. Actually a joke !! Been a loyal customer for years and no will not buy again!”

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Posted 4 years ago

“Yasmin was really helpful. Love ohpollys customer service team they always help me out efficiently. Thank you yasmin.”

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Posted 4 years ago

“Yasmin was very friendly and quick to answer my question through Instagram and resolve my query, Thankyou!”

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Posted 4 years ago

“I messaged the oh polly help team asking about when they would restock certain items and Yasmin quickly replied and was very helpful in answering my question. Thank you”

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Posted 4 years ago

“Really helpful and resolved issue without any problems.Spoke to yasmin and she got back to me quickly.”

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Posted 4 years ago

“clear quick response from Gina💖”

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Posted 4 years ago

“Aimee was so helpful in sorting out a replacement for my damaged item, so quick and so friendly!”

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Posted 4 years ago

“Graeme and Lizzie were so helpful!! Very happy and they sorted the problem so quickly!! 💞”

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Posted 4 years ago

“They sorted my problem straight away and were so lovely!!”

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Posted 4 years ago

“I asked for advice on which dress to get and the woman who helped me (Gona) was so kind and helpful”

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Posted 4 years ago

“Had a bit of a mix up with a coat I ordered! Had a few errors with my order. which they issued me with a refund in one email and other emails explained that my order has been cancelled. I got sent the coat that I ordered through the post by accident. I contacted ohpolly and explained that I have received the coat but no way of playing for it (as i ordered with Klarna, pay 30 days later). As there was a mixup this lovely girl Gina helped me out and realised on there behalf there was a mistake and issued me with the coat for free. Really appreciated this a lot! I’ve been shopping with ohpolly for a few years now and they’ve always been such a good help with any issues I’ve had! Definitely recommend to all my friends! Yasmin Cornwell! xxxx”

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Posted 4 years ago

“I wasn’t quite sure on how I could send the Oh Polly package back. I thought I’d message Oh Polly, and Lizzie was brilliant, she explained that I can use Asda or Royal Mail but I’d have to pay, which I wasn’t bothered about and how to fill the forms out as the online form wasn’t working. Lizzie replied really quick. It was resolved in under an hour! Thank you:)”

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Posted 4 years ago

“Graeme was helpful and got the issue sorted quickly”

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Posted 4 years ago

“Graeme was extremely helpful and prompt at replying. Very happy”

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Posted 4 years ago

“Yasmin was super helpful xx”

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Posted 4 years ago

“Always helpful always friendly. Yasmin was great help. Thank you”

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Posted 4 years ago

“Yasmin was very helpful and quick to reply.”

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Posted 4 years ago

“Good customer service! Lizzie was great!”

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Posted 4 years ago

“Really quick response, very understanding of the issue I had, immediately offered a replacement or refund and processed it so quickly! customer service was exceptional, I spoke to George who was great”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 915 reviews