Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yasmin was very friendly and quick to answer my question through Instagram and resolve my query, Thankyou!”

Helpful Report

Posted 4 years ago

“I messaged the oh polly help team asking about when they would restock certain items and Yasmin quickly replied and was very helpful in answering my question. Thank you”

Helpful Report

Posted 4 years ago

“Really helpful and resolved issue without any problems.Spoke to yasmin and she got back to me quickly.”

Helpful Report

Posted 4 years ago

“clear quick response from Gina💖”

Helpful Report

Posted 4 years ago

“Aimee was so helpful in sorting out a replacement for my damaged item, so quick and so friendly!”

Helpful Report

Posted 4 years ago

“Graeme and Lizzie were so helpful!! Very happy and they sorted the problem so quickly!! 💞”

Helpful Report

Posted 4 years ago

“They sorted my problem straight away and were so lovely!!”

Helpful Report

Posted 4 years ago

“I asked for advice on which dress to get and the woman who helped me (Gona) was so kind and helpful”

Helpful Report

Posted 4 years ago

“Had a bit of a mix up with a coat I ordered! Had a few errors with my order. which they issued me with a refund in one email and other emails explained that my order has been cancelled. I got sent the coat that I ordered through the post by accident. I contacted ohpolly and explained that I have received the coat but no way of playing for it (as i ordered with Klarna, pay 30 days later). As there was a mixup this lovely girl Gina helped me out and realised on there behalf there was a mistake and issued me with the coat for free. Really appreciated this a lot! I’ve been shopping with ohpolly for a few years now and they’ve always been such a good help with any issues I’ve had! Definitely recommend to all my friends! Yasmin Cornwell! xxxx”

Helpful Report

Posted 4 years ago

“I wasn’t quite sure on how I could send the Oh Polly package back. I thought I’d message Oh Polly, and Lizzie was brilliant, she explained that I can use Asda or Royal Mail but I’d have to pay, which I wasn’t bothered about and how to fill the forms out as the online form wasn’t working. Lizzie replied really quick. It was resolved in under an hour! Thank you:)”

Helpful Report

Posted 4 years ago

“Graeme was helpful and got the issue sorted quickly”

Helpful Report

Posted 4 years ago

“Graeme was extremely helpful and prompt at replying. Very happy”

Helpful Report

Posted 4 years ago

“Yasmin was super helpful xx”

Helpful Report

Posted 4 years ago

“Always helpful always friendly. Yasmin was great help. Thank you”

Helpful Report

Posted 4 years ago

“Yasmin was very helpful and quick to reply.”

Helpful Report

Posted 4 years ago

“Good customer service! Lizzie was great!”

Helpful Report

Posted 4 years ago

“Really quick response, very understanding of the issue I had, immediately offered a replacement or refund and processed it so quickly! customer service was exceptional, I spoke to George who was great”

Helpful Report

Posted 4 years ago

“Graeme at oh Polly was really helpful positive and efficient today in helping me with my query was so nice to have done one with a cheerful and speedy approach to customer service ... outstanding!”

Helpful Report

Posted 4 years ago

“Molly was very helpful and made my experience much easier and gave a great resolution for my problem ! x”

Helpful Report

Posted 4 years ago

“Aimee was such a darling,and helped me ASAP... her services were truly helpful.”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews