Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service from both Bethanie Brown and Sarah Sharpe! Both were very helpful and quick to sort the issue at hand! Thank you again”

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Posted 4 years ago

“Brilliant customer service from Bethanie! Very quick response and straight forward instructions”

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Posted 4 years ago

“I am so happy I received the best help from bethanie I needed a replacement item quickly by the weekend and she got it posted out straight away and very polite and helpful. I am a very happy customer xx”

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Posted 4 years ago

“I purchased one of the bootee gym tops which unfortunately turned up with a mark on it, customer services where amazing. The girl that helped called Leigh, sent me a new item and it arrived the next day. Very happy”

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Posted 4 years ago

“Great customer service from bethaine :) xx”

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Posted 4 years ago

“Bethanie once again saving me!! Had an issue with my dress and not only did she help me once, but the second time she sent me an extra strap with express shipping! Cant recommend ohpolly enough! Best customer service possible! Xxx”

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Posted 4 years ago

“Great customer service from Bethanie when dealing with an issue x”

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Posted 4 years ago

“Great customer service from Moya, thank you”

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Posted 4 years ago

“Very happy with my dress, is so GORGEOUS and very comfortable!! Really happy to wear it on my birthday. Thank you so much to Leigh you are very helpfull and sweet. Xx from Portugal”

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Posted 4 years ago

“It’s always a pleasure to buy in Oh Polly. The best customer service I’ve ever experienced buying online. I want to thank Lizzy for her service, very attentive and kind answering my questions and requests. Keep the nice service guys!!! 💕”

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Posted 4 years ago

“Yasmin from Oh Polly was quick to reply to my message about an exchange and sort it out for me. She was very helpful.”

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Posted 4 years ago

“Had such good help from Aimee, Tyra, Lauren helping me out with everything in customer service couldn’t do it without you s thank yiu”

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Posted 4 years ago

“Bethanie from customer service was great and really helpful x”

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Posted 4 years ago

“Leigh from customer service was extremely helpful!”

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Posted 4 years ago

“Not only is the quality of the clothes 10/10, the customer service is even better, Bethany in particular was a great help, replied within an hour or so of me enquiring and she was so nice too.”

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Posted 4 years ago

“my dress was faulty and the lovely Bethanie has sorted me right out so nice and very helpful”

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Posted 4 years ago

“My return went missing after drop off at toyou. Bethanie picked up my e-mail and arranged my refund the same day. I was very impressed. This is some of the best customer service I’ve encountered.”

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Posted 4 years ago

“I’ve had the best experience with Oh Polly and the customer service from Alix & Leigh, wow such quick responses and they came up with a solution right away. I will definitely be ordering from here again and again! Thanks for taking pride in customer service ,you now have a customer for life !”

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Posted 4 years ago

“Bethanie and Leigh helped me with an exchange I had asked about within a day!”

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Posted 4 years ago

“I had ordered a dress for a wedding and unfortunately due to Covid, there was a delay. I reached out to Oh Polly to receive an update. I honestly thought that I wouldn’t have received a detailed update, however, Moya was amazing. She let me know that the order was delayed since it was stuck at customs and she let me know that I could reach out again if I didn’t receive my order. She went above and beyond her role and made me feel a lot better about the whole situation!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 915 reviews