Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some issues with my order but James was very kind and helpful in making sure it went through smoothly and that I receive my order the next day. James is quick at replying to emails and always answers my questions satisfactorily. Love the dresses, excellent quality and beautiful design. Will definitely order from Oh polly again soon x”

Helpful Report

Posted 5 years ago

“Was sent the wrong size in a dress I contacted customer care and ended up in contact with a super helpful agent (Trya) who resolved my problem in a timely manner. She was super helpful and has sent me out the correct item.”

Helpful Report

Posted 5 years ago

“Excellent customer service and excellent clothing. Fits perfectly”

Helpful Report

Posted 5 years ago

“If I could give them a 0 review I would! They sent me the wrong item (of half the value of the one I purchased ) and now are refusing to send me the right one! I have to go out my way to send back the item that is wrong , wait for that and then they’ll send me the right one! Their customer service is awful, won’t respond to you for ages! SCAMMING girls out of money! Worst online clothing store! Will never purchase from them again! And they still have my money! 🤬🤬”

Helpful Report

Posted 5 years ago

“Waiting on a £100 refund from them after 4 weeks of chasing, still no response on email or twitter. I paid for tracked delivery so I know it’s been received. They were quick to take my money straight after order but no sign of my money being refunded to me. Appalled and disappointed beyond belief. Will be seeking further complaints and advise.”

Helpful Report

Posted 5 years ago

“Customer Service was super responsive and helpful! Within customer service Tyra helped me out with my order despatchment, really appreciate her help and time :)”

Helpful Report

Posted 5 years ago

“Been waiting weeks on a refund, their quick to take money out but you need to pay for it to be returned.”

Helpful Report

Posted 5 years ago

“I’m due £140 from oh polly, my emails and messages are getting ignored and comments on Instagram deleted. I will be reporting theft to police. Looking at the amount of negative and similar comments this website should be shut down. Absolutely shocking”

Helpful Report

Posted 5 years ago

“Do not order from this website if upi want to exchange or refund. I ordered a few things send it back within a day or two paid £11 special delivery for them to receive it next day for a refund, it's been over a month a still nothing!!!!!!!!! Absolute joke! Noone replies to the emails there is not phone number. They are so quick to take the money but hesitant in giving it back. Scammers. Customer service is poor”

Helpful Report

Posted 5 years ago

“You won’t get a refund if you send items back, I have been chasing them for a week on every social media they have and they ignore me. They owe me £60 that I don’t think I will ever get back. I’ve seen a lot of people have the same problems, a really unreliable company”

Helpful Report

Posted 5 years ago

“Every bad review stated here is true. I’ve been chasing my refund (s) for over a month now, and all I can get is a repeated automated response. Most ridiculous website I’ve ever ordered from.”

Helpful Report

Posted 5 years ago

“I’m going on a cruise this month and I ordered two dresses at the end of last month so I was curious to know when they’d get here being that they were coming from the UK. I sent them an email and got a response four days later and three days after sending the email I got my dresses! They are super quick and Charlotte was very understanding! Got back to me in a timely manner.”

Helpful Report

Posted 5 years ago

“Returned my item last month and still haven't received my refund. I reached out to the company a plethora of times without hearing back from anyone. When I finally did the customer service agent was very helpful. She stated that she pushed my refund through. I spoke with Charlotte.”

Helpful Report

Posted 5 years ago

“Unfortunately there was some minor complications with my order but after a quick email for some assistance a SUPER helpful employee named Tyra replied and quickly sorted my order out! Thanks to Tyra, Within a day it had arrived and she kindly refunded my delivery charge. Could not recommend more!!”

Helpful Report

Posted 5 years ago

“Girls beware if you send your items back you Won’t get a refund. And in a lot of cases you won’t get your items and the money has been taken out of your account. I would recommend anyone having difficult should go to the trading standards.”

Helpful Report

Posted 5 years ago

“very similar thing had happened to me, I ordered over £300 worth of clothes from oh polly for holiday, most of it apart from one item I had o send back because it was cheap material or just to small, so asked for 3 refunds I think it was and two exchanges. whilst arguing back and forth with them via email WHEN and IF I got a reply that if they were exchanging me for one item and new the size I wanted it in, the other notes would have been attached to the same piece of paper along with the clothes id sent back. Get this they had LOST the returns slip and there clothes id sent them back, BUT somehow new and sent one halterneck dress back to me in exactly the size id asked for. mind readers I wanted a size 8? eventually got a refund back for just under £300. After it took 2 and a half months from start to finish.”

Helpful Report

Posted 5 years ago

“Awful, been 3 weeks still haven’t been issued a return and not answering me. Would not order from here, not worth the risk”

Helpful Report

Posted 5 years ago

“I have had a similar experience to many other customers where Oh Polly are ridiculously slow to provide a refund and do not respond to e-mails. They now have over £80 of my money and we have absolutely nothing to show for it. Sent an e-mail them 5 days ago and still have received no response! I am getting rather concerned about the situation particularly that I will never see that £80 again. How can they get away with this?”

Helpful Report

Posted 5 years ago

“If I could give them 0 stars i would. This website is an absolute scam. I placed an order 1 week ago and received an email telling me they took my money but cant send my items. Excuse me ????? I have been emailing them for a week now with no response STILL. I am determined to involve the police and the banks. Its ridiculous and absolutely unacceptable. I will order through this website again. They also took out an extra 75$. DO NOT SHOP HERE”

Helpful Report

Posted 5 years ago

“Charlotte was a lot of help. She got back to me with a status in my return in a timely manner. Really appreciate the help.”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews