Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had trouble sending my order back as it was the wrong fit. I contacted customer service and got in touch with a woman call Sarah she was such great help and offered a easier way of getting my order back.”

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Posted 5 years ago

“Quality, Size, delivery, etc was very good. Unfortunately there was a fault with the dress, however Oh Polly were good to respond with options to sort the issue and got it sorted in time for the function to which I needed to wear the dress.”

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Posted 5 years ago

“I ordered a dress and it arrived the next day even though I only selected the free 2-3 day shipping which I was very happy about and it fit and looked gorgeous! I had a query on my order and Mark from customer services resolved this quickly in a generous and very friendly manner. Couldn’t be happier with my experience!”

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Posted 5 years ago

“I ordered the summer escape bikini in a thong cut, however a unintentional error was made where a Brazilian cut was sent. I contacted the customer service team to which Rachael did nothing but help me resolve my problem and has sent out the correct item. Rachael Was so polite and did amazing at her job, thank you!!💓💓Xx”

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Posted 5 years ago

“After receiving the wrong dress, I contacted oh lolly straight away. A man named mark has kept in contact with me now for 3 days updating me on my refund and options. The dress I wanted is now out of stock, he kindly offered me a credit note and sorted it out”

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Posted 5 years ago

“The website overwrites addresses and auto populates nearby locations, it has happened to me twice. however this time my husband ordered and didn't know this happened until he got the order confirmation. we have reached numerous times through email and social media and have not received any contact back. they dont provide a customer service number therefore if you have an issue you are just out of luck. do yourself a favor and order anywhere else.”

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Posted 5 years ago

“I’m very happy and impressed with the customer service here at OhPolly! Very polite and professional at all levels. Mark is so kind and he was very consistent with replying to my emails. Thank you for ur help and for replacing my new bikini :) Keep it up OhPolly 💪🏼”

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Posted 5 years ago

“Very friendly and helpful”

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Posted 5 years ago

“I was slightly confused regarding how much I was getting charged so I emailed the customer service. Mark was the person that helped me — he responded quickly and answered my question which I appreciated!”

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Posted 5 years ago

“Esmae was very helpful, quick response and problem sorted straight away!”

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Posted 5 years ago

“So quick with the response and sorted the problem out within minutes.”

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Posted 5 years ago

“Good customer service from Francesca”

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Posted 5 years ago

“Quick responses by Esmae helping with refund help!! Great help and sorted easily”

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Posted 5 years ago

“Esmae was super helpful and lovely! problem was resolved promptly and smoothly with a good attitude, very happy!”

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Posted 5 years ago

“I managed to accidentally misspell my email therefore I didn’t receive a confirmation email, so I contacted oh polly and Esmae got back to me within a couple of hours and replied within a couple minutes after that, once telling her my items etc she sorted it all out for me and gave me my order number!”

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Posted 5 years ago

“The returns are so easy! And customer service was amazing super nice and got right back to me. I have been so busy with work and I totally forgot about mailing my package back and it was one day after the deadline to return and I asked if I could still mail it back in the morning and they said yes!”

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Posted 5 years ago

“Very quick in replying to my query, and making sure I got my refund ASAP.”

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Posted 5 years ago

“I returned 2 items at the same time and only got a refund for 1 so I emailed oh polly with the details and proof of postage and mark emailed me back very quickly and sorted the problem out straight away great customer service.”

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Posted 5 years ago

“Was hesitant to order from ohpolly in the past because of various bad reviews that I had read, but they couldn’t have been more wrong. Got my orders super quick, beautifully packaged and amazing quality. I made a couple returns. The first return I got my refund the exact same day I shipped it. And another return I had to wait a little longer, but on contacting customer service, the lovely Esmae got my refund to me within minutes. FAB online store and fab customer services. Deffo recommend”

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Posted 5 years ago

“Esmae was very helpful in sorting out of exchange”

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Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews