Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed ohpolly asking about a dress. Katie got back to me in no time, she was super polite and gave me all the information I needed.”

Helpful Report

Posted 4 years ago

“Bethanie helped with my problem and was given options which I really appreciate. I am happy with the outcome and it was a very quick resolution! Thanks again”

Helpful Report

Posted 4 years ago

“Annie was amazing when helping me sort out a refund for a skirt that arrived damaged, so thank you so much!! Everything else in my order was absolutely perfect!”

Helpful Report

Posted 4 years ago

“Thank you Annie for helping me with my order! Super sweet and helpful!”

Helpful Report

Posted 4 years ago

“Thank you Alix for your help with my order! You provided me with excellent customer service by taking accountability and showing professionalism.”

Helpful Report

Posted 4 years ago

“Thank you so much to Annie, really quick in responding to my query and all was sorted within 24 hours, amazing! Thank you!!”

Helpful Report

Posted 4 years ago

“Can’t thank Katie enough for how helpful and patient she was with me and my questions. Very prompt and kind.”

Helpful Report

Posted 4 years ago

“Thankyou to Megan who quickly answered my questions about a pair of leggings! Oh polly are always amazing. I have ordered close to 100items off them And im in love with every single piece. delivery has always been quick and the customer service is literally the best ive ever received. They always make a effort to respond to my questions within a few hours even if it’s something simple. I dont buy my clothes/underwear or activewear anywhere else if i can help it because i know i always get great service and quality clothing from oh polly!”

Helpful Report

Posted 4 years ago

“Absolutely amazing customer service! These girls really made me feel like a valued customer and rectified to my problem so quickly. Thank you so much Emily, Moya and Alex, you are a credit to the company ❤️✨”

Helpful Report

Posted 4 years ago

“Helpful w delivery queries opened an investigation with hermes for me”

Helpful Report

Posted 4 years ago

“Very fast and professional customer service ! Bethanie , you are the best !!! Can’t wait to get my swimsuit ! Thanks a lot !”

Helpful Report

Posted 4 years ago

“Bethany was super helpful in ensuring my problem was solved as quickly and easily as possible and made the experience as lovely as possible. I know oh polly is usually of perfect quality and on this occasion it was not yet the team did everything they could to resolve this and I am very satisfied :)”

Helpful Report

Posted 4 years ago

“I spoke with Emily about my package that was not delivered and she quickly sent a replacement order to my correct address with a different courier. She listened and acknowledged that I needed my swimsuit for my upcoming vacation and sent my item with the fastest delivery speed. Emily definitely knows how to make a girl happy. Thanks so much.”

Helpful Report

Posted 4 years ago

“Alix and Aimee were so kind and helpful in assisting me with my refund after I had an issue with my order - it was dealt with so quickly and efficiently and I’m overall really impressed by the customer service at Oh Polly.”

Helpful Report

Posted 4 years ago

“I brought a dress express shipping it didn’t arrive within the expected time frame (Due to covid delays) I was very annoyed but Alix understood my frustration and offered to give me a full refund ! Very good & understanding customer service !”

Helpful Report

Posted 4 years ago

“Emily and Aimiee were such amazing helps, my parcel unfortunately didn’t arrive and they gave me a full refund, despite even though it was at the couriers fault. Absolutely excellent brand and even more incredible customer service. Thank you so much :)”

Helpful Report

Posted 4 years ago

“Oh Polly has become one of my favourite stores! Not only is the style of the clothing on trend & beautiful, the quality of the clothes is fantastic & affordable too. Recently I had some problems with a refund & delivery delay but as soon as I emailed the customer service team a lovely girl called Nikki helped and was very fast with her response and resolved my issue quickly. Very polite and fast love it ! Happy customer :) xx”

Helpful Report

Posted 4 years ago

“Top-notch clothes and service. Bethanie answered my questions right away and was so friendly. I absolutely love this company and how they prioritize their customers!”

Helpful Report

Posted 4 years ago

“:))))))))))))))))))) service on top”

Helpful Report

Posted 4 years ago

“Yasmin replied to my message quickly and answered and resolved my issue effectively. I was very happy with the outcome. Thanks”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews