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Okanui Reviews

4.9 Rating 387 Reviews
99 %
of reviewers recommend Okanui
4.9
Based on 387 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Okanui 5 star review on 21st April 2025
Dean
Okanui 5 star review on 21st April 2025
Dean
Okanui 5 star review on 21st April 2025
Barbara
Okanui 5 star review on 21st April 2025
Barbara
Okanui 5 star review on 9th April 2025
Megs
Okanui 5 star review on 9th April 2025
Brendan
Okanui 5 star review on 9th April 2025
Brendan
191
Anonymous
Anonymous  // 01/01/2019
Interesting choice of staff…the young girl that was on today really seemed off with the fairies. At the start she seemed very enthusiastic to help…well that’s after she stopped the steamer from blowing hot steam everywhere and then she asked “Do you know much about the sunscreen’ I replied no I’ve never used it but I’ve heard it’s great for sensitive skin and children. The staff member replied ‘Oh I’m not sure I’m not a sunscreen enthusiast and mentioned yes it’s meant to be ok’. There was also only a few bottles listed as testers and therefore I was unable to smell them all prior to making my purchase. It would have been good to have testers in all the sun lotions so we could test before buying.
Helpful Report
Posted 11 months ago
Retail & online need to work better together.
Helpful Report
Posted 1 year ago
Hi Tim, thanks for the feedback. We are always trying to improve our customer experience. This is something we are absolutely working on as a small Australian family owned brand. Thanks for shopping with Okanui!
Posted 1 year ago
On a Tuesday we had exceptional service / today - Thursday the attendant was not so good. Didn’t know her product or sizes available and just seemed a bit out if sorts. The guy on Tuesday was on point which is why we came back to shop today. Pity she want up to speed with the brand and an advocate. We are overseas customers so love the brand.
Helpful Report
Posted 1 year ago
The shop assistant was not at all helpful when we were looking for sizes. She seemed very shy - almost timid. Perhaps she is a new employee
Helpful Report
Posted 1 year ago
Okanui is rated 4.9 based on 387 reviews