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OLDIES.com Reviews

4.7 Rating 18,548 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,548 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Alison M
Verified Buyer
“Every vinyl record cover came with smushed corners.”
Helpful Report
Posted 1 year ago
Michael B
Verified Buyer
“When you order they not only charge for shipping but tell you that it usually ships 1 to 3 days but then it takes almost 10 days. I believe this is not good business practice.”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“Only sent half of my order”
Helpful Report
Posted 1 year ago
Carmine F
Unverified Reviewer
“30 year customer disappointed with recent order. My dvd #67RDA was not as advertised. Oldies.web said dvd was in fullscreen + letterbox. When i opened and played,found to be only fullscreen. I tossed dvd ( $13 ) into trash. I found in past,returning items to Oldies.Com is like jumping through hoops. You have to buy an envelope to place dvd in. Request a return label ( sent out by mail if you don't own a printer ),then there's the waiting time 2 to 4 weeks and finally calling them to find if you received a credit.”
Helpful Report
Posted 1 year ago
Jovanna L
Verified Buyer
“Need more time improvement in customer service”
Helpful Report
Posted 1 year ago
Chris O
Verified Buyer
“Selection/Inventory of vinyl records is not the same as a few ago...slim pickings”
Helpful Report
Posted 1 year ago
Jeff D
Verified Buyer
“Short 1 cd that i paid for but didn't get, said nothing about it.”
Helpful Report
Posted 1 year ago
Joseph P
Verified Buyer
“I Only received 8 of the 12 items I ordered and for which I paid yet the email I received says the order was delivered. NO mention that it might be a partial order. I tried to call on March 25th and a recording says they were moving and no one available in customer service until April 5th. Also, no one would be available either to respond to emails or talk on the phone. I can perhaps understand why they might not be able to answer phones but to not have anyone to answer emails in 2023 is really bad business. I was on a cruise recently in Antarctica and could answer emails. I know Philly has gotten bad but really that bad?? BAD CUSTOMER SERVICE. That being said, their prices are good and they have a good selection.”
Helpful Report
Posted 1 year ago
John R
Verified Buyer
“I would have rated this much higher had I not received an unsolicited request for a damned review.”
Helpful Report
Posted 1 year ago
Forrest C
Verified Buyer
“I have not received 3 orders. I ordered 13 items in December and I am missing three. They so far have sent two packages. Each time saying that everything was delivered but they weren't. I called and they said, "Oh, it's on backorder." Ok? So like... let me know then instead of giving me a receipt saying that I paid for everything and that everything was in the package but it wasn't. Super unorganized and unprofessional customer service. I will be calling soon about my three missing CDs.”
Helpful Report
Posted 2 years ago
Johnnie W
Verified Buyer
“I recentlymade a 160.00 order and when I was selecting my items ..these items appeared available and I just received my order yesterday and out of 212 items ..all I received was seven items. This was sooo disappointing especially when you are awaiting your order and then to be shocked or saddened that this had happened without much of an explanation.”
Helpful Report
Posted 2 years ago
Caitlin K
Verified Buyer
“The picture listed for the vinyl I purchased showed a signature on the vinyl cover, but the vinyl I received had no signature. Additionally, the website told me the vinyl would arrive 2-10 days after it shipped, but never gave me estimates for processing time, so I ended up waiting 9 days just for it to be shipped out. I was impressed with the amiability of the staff member Bernie when I called, and the vinyl seems to be in good condition, but wish I hadn’t had the hassle and they hadn’t set a false expectation with an incorrect image.”
Helpful Report
Posted 2 years ago
David L
Verified Buyer
“I ordered online and only received 5 of 10 items, which is not the first time this has happened. It came without explanation as to why the items were not shipped. This is a poor way to operate a business for the paying consumers. Called customer service and was told items are out of stock, but website shows items are available. Go figure.”
Helpful Report
Posted 2 years ago
Anthony R
Verified Buyer
“Although I wasn’t expecting a perfect record the one I received has a punch through the sleeve. Not a deal breaker by any means but this one looked like it was done with a rusty spoon. Not sure if I’ll order from here again”
Helpful Report
Posted 2 years ago
William R
Verified Buyer
“Mailed me someone else's order. They immediately e-mailed me a return label when I contacted them. We will have to wait and see how long it takes to get my correct order.”
Helpful Report
Posted 2 years ago
Mark M
Verified Buyer
“I did not have the best experience with this website. I should've just stuck to Amazon. They had a special edition print of something I wanted "in stock." Turns out I ordered the item and then all of sudden, it wasn't in stock anymore. The whole reason I used this site was for this and it turned out to not happen. I won't be shopping here again sadly.”
Helpful Report
Posted 2 years ago
Javi A
Verified Buyer
“Packaging is pretty poor, two of my records arrived with dented corners. One never arrived and I was later told it was out of stock AFTER I called about it. No email or text saying it won't be coming. Finally got a refund 6 days after everything was delivered, again no email or text letting me know.”
Helpful Report
Posted 2 years ago
Customer
Verified Buyer
“Ordered 2 items, one received.”
Helpful Report
Posted 2 years ago
Judith T
Verified Buyer
“I received a disc that doesn’t play. I would like to exchange it for the same disc but one that works. I call them but they don’t respond. So I can’t give them a good rating”
Helpful Report
Posted 2 years ago
Brian E
Verified Buyer
“They did not ship one of the movies I ordered. I ordered 3 movies, (2) old $4 movies (movies you would find in the $.99 bargain bin) and one $.99 on sale movie (that you would pay $5 for). They also charged $7 for shipping. However they only shipped 2 of the movies, the more expensive movies and still charged the same amount for Shipping. They did not notify me they were not shipping one of the movies, or the reason for not shipping it. On there website, it still shows they have 5 copies of the movie they did not ship “available.””
Helpful Report
Posted 2 years ago
OLDIES.com is rated 4.7 based on 18,548 reviews
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