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OLDIES.com Reviews

4.7 Rating 18,644 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,644 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Customer
Verified Buyer
“Do not get what I ordered and was not responded but to when I pointed it out.”
Helpful Report
Posted 2 years ago
Customer
Verified Buyer
“bad dvd hhhhhhhhhhhhhhhh”
Helpful Report
Posted 2 years ago
Robert I
Verified Buyer
“Several LP record albums were absolutely, atrociously FILTHY! Several records had their shrinkwrap ripped across the entire front cover. Furthermore, others had sloppily torn stickers. In addition, several of the items we wanted most were apparently out of stock (we received no notice of this from the seller beforehand). Two items were missing from the box although they were, indeed, paid for! A terrible experience from a company which we have used many times previously.”
Helpful Report
Posted 2 years ago
Craig H
Verified Buyer
“Not happy with your customer service. They tell us things are rated on the cover and they are not”
Helpful Report
Posted 2 years ago
Carol F
Verified Buyer
“No free shipping as advertised hidden in the small print.”
Helpful Report
Posted 2 years ago
Marty T
Verified Buyer
“Got a message that stated my order was delivered. In fact, it has not arrived yet or at my physical address”
Helpful Report
Posted 2 years ago
Anthony P
Verified Buyer
“Never received 2 cd's Your company takes no responsibility for USPS non-delivery even though I have video proof it was never delievered. 2 CDs could have been re-shipped - would not have broken the company to do the right thing. If anything changes I will not post this report on social media.”
Helpful Report
Posted 2 years ago
Alan H
Verified Buyer
“Every time I try to order the promp tells me my email or password is wrong, every time!! It's very frustrating. I would order a lot more if I didn't have this issue each time.”
Helpful Report
Posted 2 years ago
Lee S
Verified Buyer
“Item sits with label for 5to 6 days before it moves takes to long. When I called the lady said they come and pick up those items twice daily. REALLY???? Very disappointing..”
Helpful Report
Posted 2 years ago
Thomas P
Verified Buyer
“Your online ordering process does not allow the option to edit or change the order. I recently placed an online order, however, when I completed the order process, it used a PREVIOUS shipping address that was NOT correct. Because you do not have an option to edit order or shipping info, I immediately called By TELEPHONE, and was told that the shipping address had been updated. Several days later, I received a message stating that the order was "OUT FOR DELIVERY", but to THE WRONG ADDRESS that was "supposedly" corrected. The customer service rep. that I had spoken to LIED to me when she said it was "taken care of." She did not do a damn thing to correct the shipping address, even after saying that she had taken care of it.”
Helpful Report
Posted 2 years ago
John S
Verified Buyer
“You guys gave me the Chopped n Screwed version, when I purchased this, I was hoping for the regular album. On the order page it indicated that this would be the original album. Very misleading.”
Helpful Report
Posted 2 years ago
Brian S
Verified Buyer
“I specifically clicked on LP / Album on the filters and I ended up with CDs. I would like to retun them.”
Helpful Report
Posted 2 years ago
Mr. Sawicki, We checked your original order, and it was indeed for CDs. You are welcome to return any unopened item(s) within 30 days of receipt, as per our Return Policy. A copy of our Return Policy can be found online here: http://www.oldies.com/help/returnpolicy.cfm CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Monte S
Verified Buyer
“I was suckered into placing the order because the video I REALLY wanted was Pink Panther 2. Pink Panther 2 was dropped off my order even though I received no indication that it would be dropped, and I continue to receive email ads enticing me to buy Pink Panther 2. Plain and simple - I was cheated”
Helpful Report
Posted 2 years ago
Dhananjai S
Verified Buyer
“The record I received was broken”
OLDIES.com 1 star review on 13th May 2022
Helpful Report
Posted 2 years ago
We are sorry that your order was damaged in-transit; please contact us at 1-800-336-4627 for assistance. CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Susan A
Verified Buyer
“I have not received this yet!!!!! Very disappointing!”
Helpful Report
Posted 2 years ago
You order this on May 5 and opted for Economy Shipping. According to USPS, it was delivered to you today. Thanks again for the order, and we appreciate your business! CUSTOMER SERVICE DEPT OLDIES.com
Posted 2 years ago
Pea
Verified Buyer
“Awful. I placed an order on April 9. STILL HAS NOT SHIPPED. Order #1251718. WTF. Seriously. WTF.”
Helpful Report
Posted 2 years ago
Rusty
Verified Reviewer
“I had previously ordered from this company a few times when I ordered the Godfather Trilogy and a book about movie speeches. I received an email stating that my movies had been delivered to my mailbox. I checked and they were not there. I waited a few days and visited my local post office. They tracked the package and saw that it had at least been near my apartment complex but did not know exactly what box it had been placed into. I then called Oldies and was treated very rudely by a representative. I asked to speak with someone that may care about my little situation. The rep put me on hold. After I sat on hold for some time, I hung up and called back. The next person was a bit more understanding but insisted that it was not their responsibility and I needed to take it up with the post office. I explained that I had already done this and she told me to do it again. So, I did. I went back to the post office and they could not do anything except look in the back to see if it just happened to be there. It was not. I called Oldies back and spoke to the person that told me that their responsibility ended when they handed the product over to the USPS. She told me that they would not send me another set of DVD's and would not refund my lost money. The total cost was around $18. Sadly, they were willing to lose me as a customer for about $18. I do not recommend anyone purchasing anything from these rude people.”
Helpful Report
Posted 2 years ago
Brian H
Verified Buyer
“Caveat emptor: If you order anything you will be added to its mailing list for tacky catalogues.”
Helpful Report
Posted 2 years ago
Tancredi
Verified Buyer
“Way too much for shipping, and way too long to process orders. Doubtful if I will ever place another order from them.”
Helpful Report
Posted 3 years ago
Andrew A
Verified Buyer
“Poor - unshipped items!”
Helpful Report
Posted 3 years ago
OLDIES.com is rated 4.7 based on 18,644 reviews
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