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OLDIES.com Reviews

4.7 Rating 18,640 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,640 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Carrie Z
Verified Buyer
“Customer Service Sucks”
Helpful Report
Posted 3 days ago
Hi Carrie, We're sorry to hear you're unhappy. We’ve reviewed your order, which was placed on April 11th and delivered to the exact address you provided at checkout. We did receive a message from you after the delivery occurred, letting us know the address was incorrect. Unfortunately, once a package has been shipped and delivered, we're unable to intervene or reroute it retroactively. We understand how frustrating that can be and always recommend double-checking address details before finalizing an order to avoid issues like this. If you have any other concerns, we’re happy to help. —OLDIES.com Customer Service Team
Posted 3 days ago
Howard R
Verified Buyer
“Merchandise sent to wrong address despite two previous orders to correct address. System not completely updated. Four hour bus trip required to ick up.”
Helpful Report
Posted 1 month ago
Dear Mr. Roux, Thank you for your feedback, and we're very sorry to hear about the inconvenience you experienced. We’ve reviewed your order and can confirm that it was shipped to the exact address provided during the checkout process. This address was displayed at multiple points during your transaction, including your order confirmation email, and the package was successfully delivered to that address by USPS. If the address needs to be updated or corrected for future orders, we recommend reviewing it carefully during checkout to ensure accuracy. We understand how frustrating this situation must have been—especially given the extra effort it took on your part—and we truly appreciate your continued business. If there's anything else we can assist with, please don't hesitate to reach out. Sincerely, Customer Service Team Oldies.com
Posted 1 month ago
Dave E
Verified Reviewer
“These people put my order on hold for no apparent reason. I've been waiting for weeks as it sits there.”
Helpful Report
Posted 1 month ago
James H
Verified Buyer
“First time order , Website has incorrect information about the item I ordered and when I pointed that out, the email responses were condescending and less than professional. Phone service was fine, but I won’t be ordering from them again.”
Helpful Report
Posted 1 month ago
Nicholas C
Verified Buyer
“2nd time they have delivered to the wrong address after they admitted they'd screwed up the first time they did it again, I'm hundreds of dollars out of pocket and still no records”
Helpful Report
Posted 2 months ago
We're really sorry to hear that this happened again, and we completely understand your frustration. We sincerely regret the technical issue that resulted in an incorrect postal code being used on your shipments. This appears to be a rare and unexpected error, and we are actively working with our shipping software provider to investigate and prevent it from happening again. As per our email response, we'll be back in touch with a resolution as soon as we have an update.
Posted 2 months ago
Customer
Verified Buyer
“You sent me the wrong CD! I have never heard of a group called "a-ha"! I thought I ordered a CD from the Associations!”
Helpful Report
Posted 3 months ago
Tim
Verified Reviewer
“IT TOOK 41 DAYS from order to delivery to receive the CD's I ordered. I called multiple times throughout this delay to only be told "I don't know when they will ship - there's nothing I can do". After about 3 weeks, I tried to cancel the order and buy from someplace else. However, they apparently don't do any refunds or cancellations after an order has been placed or 'sent to the floor' - and it is 'out of their hands' according to customer service. Honestly, probably the worst customer service I've encountered. I'd highly recommend going elsewhere to find CD's....”
Helpful Report
Posted 5 months ago
Alan C
Verified Buyer
“I have not received any of my order yet.”
Helpful Report
Posted 5 months ago
Dear Mr. Church, I hope this message finds you well. According to USPS tracking, your order was marked as delivered on October 28th to the address you provided at checkout. However, we understand that situations like this can happen, and we’re here to help. We recommend reaching out to your local USPS post office, as they may be able to provide more information regarding the delivery. If you’re unable to resolve the issue with USPS, please don't hesitate to contact us at 1-800-336-4627, and we’ll be happy to assist you further. Thank you for your understanding, and we apologize for any inconvenience this may have caused. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 5 months ago
David F
Verified Buyer
“BEWARE! When I buy records on sale, they take the full price up front and backorder part of the order even though they show in stock on their website. They promise to ship the backorder withiin 30 days, but never do even though they appeared to be in stock the entire time. After 30 days, they give you a store credit (not your money back) for the sale price amount. Then they miraculously show back up in stock at full price. I then must pay full price plus another shipping charge if I want the item, when all I have credit for is the original sale price, no shipping. It happened to me both times I ordered more than one item. Fool me once, shame on you; fool me twice, shame on me. There will not be a third! I'm out!!!!”
Helpful Report
Posted 9 months ago
Mr. Faulkner, Any unshipped items are kept on backorder for up to 30 days from the invoice date. If we cannot fill the backorder in that time, you're refunded for the item. It's not store credit. (We only issue a credit if you paid by check or money order (which you did not), and we most certainly refund credit memos upon request.) We show this backorder is already enroute to us from another supplier, and should ship to you next week. There was no price change. The selling price on the website today is the same as when you purchased the item. We hope that this addresses any misunderstandings that you may have about our policies and the status of your backorder. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 9 months ago
William C
Verified Buyer
“Package sent to NJ I live in FL. Check my order address. Resend my purchase ASAP. William Combs”
Helpful Report
Posted 9 months ago
Gary B
Verified Buyer
“This is my third time ordering from Oldies.com. First, last and ONLY! Took ten days to get it. Should have ordered from Amazon and I would have had it in two days. And then it wasn't exactly the same as the original. Close, but a couple songs were different.”
Helpful Report
Posted 10 months ago
Kevin F
Verified Buyer
“Item arrived damaged and it's taken weeks trying to get a replacement. The Customer Service is HORRIBLE - emailed for assistance and they told me to call, then the person who issues the return labels is out of the office for several days, then they are taking an extended holiday which delays sending the replacement even more. AVOID THIS COMPANY AT ALL COSTS!!!!!!!”
Helpful Report
Posted 11 months ago
Roger B
Verified Buyer
“For the money paid -- shipping is lousy”
Helpful Report
Posted 11 months ago
Customer
Verified Buyer
“I ordered 6 selections on vinyl. 3 were received as ordered. 2 of the selections were sent as CD's not vinyl LP's as ordered. One vinyl selection was already opened when I received it and both of the LP's were defective. ( I am assumming that oldies sale new items and not used). I am returning the 3 items above (2 incorrect, and 1 defective).”
Helpful Report
Posted 1 year ago
Michael M
Verified Buyer
“Items missing, bent, or damaged. Items orderd then pulled because inventory not up to date.”
Helpful Report
Posted 1 year ago
Paul B
Verified Buyer
“Ordered a cd it was damaged, sent it back Postal service delivered it, I never got a promised refund.”
Helpful Report
Posted 1 year ago
Thomas G
Verified Buyer
“Poor customer service.”
Helpful Report
Posted 1 year ago
We are sorry that we were unable to accomodate your request to change the delivery address on your order *after* it had been shipped and was already enroute to you.
Posted 1 year ago
Customer
Verified Buyer
“Order said delivered but I didn't receive it”
Helpful Report
Posted 1 year ago
Mary S
Verified Buyer
“Two weeks ago… I tried to purchase some items … I would also click the into cart but when I would go to cart … it would show EMPTY cart & then I would try to put the item# and I could not get into the system… tried to log in … I was sent a LOG IN WITH ONE CLICK….. 10X’s and was just being sent to LOG IN !!!! I gave up OLDIES lost a $75 sale !!!!”
Helpful Report
Posted 1 year ago
Sky D
Verified Buyer
“Bad customer service. Send the correct titles or offer a simple return process.”
Helpful Report
Posted 1 year ago
OLDIES.com is rated 4.7 based on 18,640 reviews
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