“This isn't my first experience with Olive and Sage. I returned again because my previous experience was so good. time and again my experience is excellent, nothing is too much trouble! Thank you.”
“O&S took the time to listen to what I was looking for, excellent product knowledge led me to finding my perfect new furniture. She put my mind at rest by offering me flexibility with my order prior to my house move.”
“I love Olive and Sage! They have so many items! They have everything for your house! They have halloween decorations, Easter, outdoor items, and Christmas items! This is a fun place to shop!”
“I am satisfied with the product that I ordered it came exactly as pictured quality was good even though I was a little concerned after placing the order in reading the poor reviews I got exactly what I paid for and it's excellent quality.”
“Great prices, Great Products and Exceptional Customer Service. Every question and concern is being address and every phone call is being answered. I purchased console table and a mirror set. They explained every step of the way and gave me way more information than I needed about the shipping process as I live 25 miles away from their warehouse. I definitely will be buying from them again and will be saving money in doing that. Thank You!!!”
“This store offers a unique and beautiful selection of furniture and lighting followed along with a staff that pays wonderful attention to detail and listens to your needs. Truly impressed and would recommend to anyone looking for high end furniture at a great price.”
“I am sick to death of this company. Ordered items in July with less time of end of august. Constant chasing with ‘sorry it’s delayed’ generic replies. FINALLY a email ‘your order will be with us 18/10 and we will deliver that week. 20/10 - sorry it’s delayed for another two weeks.
What an absolute farce this company is & they think a free lightbulb will make it all better. Avoid at all costs.”
“Ordered 2 items 27/9/22. Still waiting. I did email and was told the stock was delayed for a week getting to O&S they were expecting it to be in on 13/10/22 and I would get an email when it was dispatched. Still waiting for that email 18/10/22.”
“Ordered a lamp number of months ago knowing that there would be a delay. Advised timeframe of delivery came about and no lamp. Contacted Olive and Sage and was offered what seemed to be a reasonable explanation with a further timeframe. Reached further timeframe and still no lamp. Contacted them again and offered conflicting reasons as to delay. Have since cancelled my order and waiting, still, on a refund. Terrible customer service and I’m out of pocket a considerable amount of money. Every time I had to approach them for updates. Buyer be VERY aware!”
“Buyers beware. I have been waiting over 4 weeks for a small item. I have emailed to ascertain where it is and no responses. Absolutely disgusting customer service. Actually no service at all. Buyers beware.”
“Bought 2 item at a similar time, placed in same area of garden after treating with WD40 as per instructions. One remains in good condition the other rusting away. Contacted customer services who say its been in too much direct sunlight??.
Whilst most of the UK has had a glorious summer here in Shetland we have been less fortunate only hitting high temps of 15 degrees infrequently! I also fail to see how if one item has remained in good condition whilst the other hasn't its down to weather conditions. I suggested that the item may be faulty and could they replace it and was rudely asked why I would want a replacement if the goods were faulty.! RUDE!
Unable to contact on phone and no reply received to last email. Really expected better.”
“Have been trying to contact customer service no one comes back to you
Very poor service
Item still not arrived have been trying to find out when arrival date is have called several times emailed no response”
“Ordered shelve on 1st of July,waited 2weeks for shipping!! then courier from Evri delivered somewhere else and took picture that is delivered to my address which is not as I did not recognized my door on it!Checked with my neighbour's even and nothing!
Contacted to Olive&Sage they promise to resend the item with other courier company then I got several emails about how sorry they are and my item will be dispatch soon then they have my parcel and new label but with no tracking info yet then again silence!! Its been a month since I ordered it paid for it but still not have it!
Not happy at all, poor customer service,treating customer unprofessional!
I just want my money back!
Avoid!!”
“A bit disappointed that the salt and pepper shakers I ordered came as a DIY kit and not with the labels already on. Especially after such a lengthy turn around time.”
