“Emails and telephone calls go unanswered. I am just trying to get an update on delivery date for an item that is intended for a birthday gift. I could accommodate a small delay (understandable under the current circumstances) but it would be courtesy For the company to return customer queries.
I see another customer had a similar experience to me but other than that, previous reviews are really glowing. I’m so disappointed and with the lack of any information, I don’t know whether to go out and buy another gift.”
“The Majestic Emerald peacock came today I am overwhelm it is beautiful, I have been through serious health issues and this has bought a smile to my face . Thank you so much for you attention to detail and excellent service .will recommend you definitely”
“Ordered an item last April, which I was informed would arrive in the first week of July. Heard nothing in the meantime. Phoned...to no avail, left 2 emails requesting an update and finally received an email saying that there were only two of them trying to cope with over 800 customer emails and calls daily. Assured this item would arrive during first week of July, but it didn't, and again, email and phone call has gone unanswered. Perhaps they should increase their staff numbers to ensure customers receive proper customer service. The money for this item was taken immediately;it's a shame their customer care isn't more efficient, as I feel very frustrated. Will not deal with this company again.”
“Brought the zoo and cat and dog animals for my grandchildren , loved them, very good quality and are quirky. Would buy again excellent value for money.”
“Hello
I ordered a pink fairy teapot and a wishing well and four fairies
I just wanted to tell you how delighted I am with them to make my fairy garden. I highly recommend your beautiful products you have made my day and look forward to ordering more x Thankyou So much from start to finish it was very easy to use your website it is great to browse through and products are just as beautiful if not more in reality x❤️🥰😊”
“Delivered really fast. Having had items before and loved them. I was not disappointed with these lovely animals and will be making a mobile out of them for the nursery. Might even order more to make another for my kitchen. Thank you again.”
“I received my order today. Wow, I’m over the moon. I ordered the teapot for my granddaughter and the mystical fairy house, 4 fairy’s for my garden. They are all beautiful. Fast delivery. Great service.”
“Just received my robin bird feeder which was packaged really well and once unwrapped am absolutely delighted as it’s beautiful! A prefect addition to my fairy garden. Thank you so much. Will be ordering from you again very soon.”
“I am absolutely delighted with my small fairies! They are really sweet! They arrived well packaged and when expected. I have bought lots of items from Olive and Sage and have always been very pleased. Any minor problems have been resolved quickly and efficiently and I would definitely recommend them ! They have a wide range of unusual products and their customer service is excellent.”
“I have just received the four little fairies and am absolutely delighted with them ! They were well packaged and arrived when expected. I have bought lots of different items from them and have always been very pleased with their customer service, any minor problems have been dealt with quickly and efficiently! I would recommend Olive and Sage, especially if you are looking for something unusual, their product range is lovely!”
“All I can say is thank you for the amazing fairy 🧚♀️ items I’ve received, they are made beautifully and with love. I am really happy with the overall ordering, packaging and delivery of all items. Any questions I’ve asked Have been answered within minutes. I will definitely be recommending Olive and Sage to all my family and friends and I will be ordering more. Big thank you to you all, your products are amazing and I’m so glad I found you on Facebook. Anyone ordering you won’t be disappointed”
“Absolutely over the moon with my order. I ordered the converse boot (small) little did I realise you get 4 I can’t wait to get plants in them.. thanks very much Amanda”
“Very happy with my items,so cute and lovely.Quick delivery easy to order genuinely beautiful goods.Bought a little fairy door and window and loved them so much I bought more windows and two wishing wells.Truly lovely company to deal with.Very happy.”
“Absolutely amazing products and quirky. Details are provided/recommended to maintain the life of metal ornaments if they are permanently left outside in all weather. Amazing customer service. Great company and highly recommend if you want to brighten up your garden or home with something different. Love love love.”
“Delivery super fast. I've had several items and never been disappointed. The four little animal's I received today are fabulous and when the feet meet they truly are like wind chimes. Can not wait to hand them in the nursery. Thank you so much. 🤔What to order next”
“Great customer service
I had a question about my order sent a message 8:30 last night had a reply within minutes
Question was answered in detail thanks Kathryn
Be shopping with olive and sage again soon”
