“Awful customer service. Took my money and didn't despatch goods. Constant lies about where my order was. Finally got a refund after putting comments on their Facebook page. Owner was rude and blamed the delay on the fact his stock was in 2 warehouses and that his customer service person was overworked, sick and recently bereaved! Seriously you couldn't make this stuff up!”
“Received yet another order from o&s the other day. Absolutely delighted again. Had a wee problem with it not arriving this time, but emailed them and it was all resolved quickly. Thumbs up to customer services. Ps. I have passed on a link to my family, hoping for some in my Christmas parcels lol. Highly recommended xx”
“Item received well wrapped and in excellent condition plus on time. Absolutely chuffed to bits with it, gorgeous will be sure to buy more as the quality is outstanding and well worth every penny 😁”
“I ordered patsy and Paulo the peacocks, they are absolutely gorgeous, i am over the moon with them and would recommend them, good quality for money, very helpful customer service would definitely buy from them again I have seen a couple of other items i would like but as my money is limited they will have to wait till next year,”
“I have been collecting a variety of items from this company and all the large and small bird figures really compliment my garden. Excellent workmanship and always delivered intact and in a timely manner. One can now pre order large and small dragons and mine is on order”
“I have just received my first order from O&S. I am really pleased with the items, they look exactly like their pictures. The delivery was very quick and efficient (my Hermes agent is always very good). There was a slight problem with one of the items, which I was completely happy to resolve myself with a little glue! But after informing O&S of this, straight away they replied that they would resent this part of the item with no return needed. Excellent service. All I hope now is that I have dropped enough hints to my loved ones so they will buy me a gift from O&S! These pieces really are lovely, but unfortunately I have brought them as presents for others (otherwise I would have put pics. up as well). Thanks O&S for your beautiful items and good customer service. Your pieces will make anyone's garden look beautiful. Kind Regards, Sue from Bristol”
“I originally bought 4 birds large emu, cockerels and owl. Absolutely love them. Now ordered 2 more. Definitely recommend. Hoping for some more for Christmas.
Thank you”
“Honestly the worst experience with a company that I have ever had. Do not shop here.
Customer service is rude and unhelpful - first of all they lied about shipping dates and that the item is delayed. I only find out about this because I email about the item.
Then I cancel the order and buy elsewhere because the service is so so bad and the item arrives (late) anyway.
I email to tell them it has arrived in error and once again they were rude to me - when I could have just kept the item as unsolicited mail.
Do not order from this company. They need to learn that customer service isn’t optional and if they want their business to succeed they should not be rude to customers.”
“They’re fabulous. A bit of a wait but I knew that. They arrived well packaged and perfect.
You know you’ve picked a fab new ornament when kids like them and tell you ‘no you can’t put them on the front lawn, as someone will pinch them!’, and hubby doesn’t ask how much!
Totally love their quirkiness, including the wobbly heads.”
“I ordered REX the dog.... he is just adorable ~ much loved by my 15 month old Grandson + l am impressed too!!
Box arrived in good condition + l sprayed REX with WD40( as recommended) so he survives the elements
Have just ordered 5 assorted figures for Xmas presents as so impressed with REX
Thank you Olive + Sage ••• l will be back 🥰”
“Delighted with Mr Fantastic Fox. Love the mobility of head and tail- so quirky. Great expression on his face. Speedy delivery. Arrived as informed and earlier than date given. Recommend. A+”
“Customer service was excellent delivery was good items well packed and I’m thrilled with my purchases and I’m a very happy customer will definitely buy from them again.”
“I ordered Steve the Sloth from this company. He arrived today and he is absolutely gorgeous. The photos don't do him justice. I pre ordered him and they emailed me to say he was in stock again and when he was dispatched. This is my 3rd order from Olive & Sage and I will be ordering from them again in the future. Can't recommend them enough x”
“Love my Orla the owl , fab website, super service and the product is so lifelike too! Thank you Olive and Sage! Definitely will purchase from you again!”
“Absolutely thrilled to bits with my flamingos. Myself and my friend are hooked. Roll on pay day. Fabulous service and products. Thank you Olive and sage.”
