“ZERO STARS for poor customer service, slow delivery, slow & useless response which took them 48 hours to reply, wrong tracking number!
BEWARE DO NOT SHOP HERE!”
“Was told that my order would definitely be here for Christmas apparently it was left on my front porch. I don’t have a front porch when I checked it said the item has been delivered. I have not received the items that I ordered very very disappointed and I would like to know what’s gonna be happening regarding this order.”
“I have placed an order for Xmas the order confirmation didn't arrive when I emailed the company I was told the order cannot be found. They asked for details which I provided but have heard nothing since and my emails asking for a refund are not being answered. The items were for Christmas I ordered in plenty of time but I won't need them now as Christmas is nearly here and it is unlikely I will receive them now. Last year my orders were great this year something quite wrong.”
“Take your money, ignore emails they should advise people on how long it will take to dispatch before taking money especially this time of year when people have bought presents, and still constantly advertising christmas presnts when you have a massive backlog! if you cant keep up with delivery's don't take people's hard working money!!!!”
“Made an order on 6th December and nearly 2 weeks later my order still hasn’t even been dispatched! The company doesn’t reply to emails or Facebook messages only Facebook comments so they look like they are responding to others, when actually they aren’t. My son’s Christmas presents clearly won’t be coming now and I’m £45 out of pocket. Used to use this company regularly with no issues, will not be using them again!”
“This business is an absolute scam! Go and read reviews on social media, they take your money and never send any item. Not even a tracking number, and it's impossible to get an answer because the only option is via email, and with an automatic response. Not even a phone number. And the address in Manchester is inexistent. They don't have any office there. They're proper thieves, they play with time and people's humility. How can they do that? And around Christmas time. Don't fall like me and other hundreds of good people.”
“If I could rate 0 stars I would! A month and still only received 1 of 4 items ordered at the same time, 2 of 4 items cancelled for no valid reason as they're still for sale on website, and 4th item still processing, if it ever turns up, as no shipping supplied. Email advises to check online account for refund details, no refund details show on online account. No replies to emails. Just a joke!”
“This company I now believe is a Scam
I have been waiting and promised my delivery was out for delivery then it was on its way
But nothing Have sent
I sent emails but have not received reply
No phone number which I now see as a REd Flag
Mary”
“Is it possible to give a 0 star?
£9 next day delivery for them to of not even passed the goods over to the courier on the 3rd day?
Why offer and plug this great next day service when they can't stick to it and IGNORE CUSTOMERS.
Absolutely disgusting”
“AVOID. Scam. Purchased 2 blanket hoodies. No confirmation of receipt which is a red flag. Goods never arrived!! . Various attempts to contact the company have been met with stony silence. And a search on Companies House suggests that the company has been dissolved. And yet they are still advertising Christmas sales and Blsck Friday sales and giving the impression the company is still in operation when it isn’t. DO NOT PURCHASE anything from this site. It’s fraudulent.”
“Port quality, thin you can tell the covers would not wash, faulty zips. Not sewn properly and overall I can’t imagine these would pass any safety check”
“Ordered the single Teddy quilt, pillowcases and fitted sheet for my grandson. The sheet did not arrive and the quilt whilst it had buttons there were no corresponding button holes!
£20 Inc of P & P...save your money and go to Dunhelm, same price and far better quality”
“I can't believe I fell for this GlaxoTrade scam, but thankfully Spectrum-crest had my back and helped me retrieve my money. I was so frustrated and angry when I realized what had happened, but their customer service team was amazing. They guided me through the process of reporting the scam and provided me with valuable advice on how to protect myself in the future. It's such a relief knowing that there are companies like Spectrum-crest out there that are willing to help people like me who have been taken advantage of. I am forever grateful for their assistance and support during this stressful situation. If you ever find yourself in a similar predicament, don't hesitate to reach out to Spectrum-crest they truly care about their customers' well-being.”
“Do NOT ORDER FROM THIS WEBSITE, basically they are rip off merchants ordered 21st October,item returned 24th October poor quality 😞 I am fuming I've had 9 emails all saying the same $hit it's now the 5th November still NOT received refund,WIDE BERTH IF you want a refund just save yourself & your money it's not worth the stress 😤”
“Had a terrible experience chasing a refund from May 2024, admittedly lost return of proof of postage but never had any issues with sending things back before. Believe it got lost their end or just not processed. Email communication was slow and uncooperative.”
