“I have used onbuy on four occasions now with no issues. I have seen that there are many negative reviews but my experience has been good.
As onbuy is a marketplace just like Amazon or eBay I think the adage of buyer beware should guide any purchase that seems very cheap. Maybe onbuy should implement a more robust system of vetting their sellers if the negative reviews are true.”
“I bought a football kit for the granddaughter who's football mad. It was a Tottenham hotspurs kit the kit was well made very good value for money. It took a little while to get here but to be honest it was worth the wait . Very happy with my purchase and would recommend to friends and family.”
“All my orders from OnBuy, I have not had any issues with them and they sell Good products and the prices are good also they deliver on time and have I recommended this site to my ❤️ ones thanks.”
“Disgusting customer service: bought an apparent brand new ipad . Was damaged when arrived ; was told by the seller to keep as it will still function . Customer service is a waste of time: all they say is will get a reply from seller in 24 hours . Issue reported 5 weeks ago and still no refund , avoid at all costs”
“I’ve ordered so many items from this site
I have been happy with every item I received
The quality the delivery the time frame of delivery
Very happy customer”
“Not very good service ordered 5 boxes of oat latte but only got 1 box 7 days after delivery time was estimated . Will not ever use again. Looks like other people have had trouble. I wish I read this site before ordering.”
“Will never deal with this company again. I purchased a product, told it was out of stock. Today I have not received a credit despite me emailing the company. How many more people are they conning! This company should banned from trading.”
“I never received my order and the website was almost impossible to navigate,the only way I eventually got my money back wasthrough social media but it took weeks.”
“The company have more stocks on their website which is fantastic! Prices are reasonable, and the have attached ClearPay to the site which allows customers to buy and pay in installments without interest.”
“4 items ordered: either broken parts, parts missing or torally broken!
We've given 2* because at least refunds are given, no quibble.
Items all cheap and nasty. Cannot, with a clear conscience, recommend onbuy.”
“Item ordered on 14th October now 25th October still not arrived....telling me could take until 5th November, I will never buy from them again. Tracking says out for delivery and had done for 5 days now...who'd bringing it, a carrier pigeon. Don't tell u until u have ordered how long it takes to come, cowboys.”
“Do not buy from OnBuy.com they are crooks. I bought some Regaine for my hair from OnBuy. It took ages to come and when it did it looked strange.
I used it on my scalp and it burn me, I had to wash it off immediately. I have been using this product for years and it has never burnt. When I looked at the can more clearly I then noticed that they had spelt it Rogaine, a clear spelling mistake and a clear FAKE. I ordered this product on 5/10/24. I have reported this to OnBuy in many emails and asked for a full refund. They are just ignoring me and I still do not have my refund. I will not let this matter go. I will take this matter further till I get my full refund.
Do not buy from OnBuy.”
“Wish I’d read all the reviews before wasting my time. I bought a wardrobe from WHATSIZE, which on arrival, I discovered was clearly poor quality. The back and drawer bases were made of flimsy plywood. It was self assembly, which I’m not averse to but there were no numbers or labels on any of the parts. Definitely not worth over £200. I went through the OnBuy refund process, packaging it all up neatly, sending photos as requested, even adding more packaging and tape to protect it further when they asked for this. For the past month I have had numerous empty promises of when they will turn up to collect it, but the elusive collection van never appears. The negative reviews all seem to get a response (AI generated I suspect) saying they understand customers’ frustration; clearly they don’t or they’d take steps to improve their service. will not be buying from them again and would advise anyone to steer clear.”
