“Ordered Gillette razors the one I was replacing was still much sharper than the ones they sent which were fake and different from what they sent. Better to get from trusted retailers”
“Purchased replacement heads for electric toothbrush on 26/07/2023. Item never arrived. Asked OnBuy to deal with the matter. They said the seller does not respond to their emails and the case will be referred to OnBuy Protection. As per 02/11/2023 the case is still not resolved. OnBuy has stopped responding to my reminders. There is no option to give 'zero' rating hence 'one'”
“Buying from Onbuy may lose what you paid
Order the 6pk BRITA Maxtra+ Water Filter Cartridges and paid at Onbuy on 18/8/2023. Seller sent the item to wrong address. I asked the seller to resent the item but no response from the seller. I asked Onbuy to follow-up and Onbuy have sent ‘case to dispute’ team and nothing for month. Keep sending email to Onbuy to ask the status and no respone.
Their buyer protection is pointless. I would NOT recommend Onbuy.com.”
“Do not buy from here! Same as others, I bought something, used guest checkout and got no email confirmation of my order or account details online. As they have no contact details available now there is no way of contacting the seller or onbuy to tell them my item was defective. Seems like a scam!”
“Excellent prices,very smooth shopping process, deliveries typically well before the advertised latest delivery. It is wonderful that there are UK business which clearly strive for greatness and OnBuy is most definitely one of them.”
“Bought a Nintendo Switch OLED via clearpay, £285. No email confirmation, no shipping info, no way to contact OnBuy or even the seller. I figured this place was too good to be true, absolute scumbags. These guys have bots to put all of their reviews on trust pilot, now have to get ClearPay to resolve the matter with which they are currently working on. If you enjoy bargains, but absolutely cannot spare money to waste, DO NOT SHOP HERE. These guys are pricks”
“Placed an order with the understanding it'd take a couple of weeks but took just over a month to the point where I was constantly messaging and getting robot responses. Sent me a faulty product in the end and now they're ignoring my messages. I'd avoid like the plague.”
“Do not use this company, they allow scam company to operate and sell fake products from their website and do nothing about it. I brought a scooter from Easypay via the OnBuy website and it was a fake from Chine, being sold as a British brand. I highlighted this with evidence (i even informed the real company) and OnBuy have none nothing!”
“Don’t understand how this onbuy ever got a 4star trust pilot rating as still not received my item and no contact with onbuy etc
This was my first and last time using ONBUY”
“Item not received, sent from China so unable to track as all in Chinese. No help from onbuy and no response from seller. Would never use again & now am out of pocket having to buy again elsewhere.... AVOID!!!”
“Terrible terrible company. Not only did my parcel not arrive, but when I tried to contact the retailer and then OnBuy there was no response. I want my money back.”
“Do not use Onbuy.com, it is either fake site or the worst site ever. Ordered same product twice never received it. The second time we ordered, it has been over a month and still no response at all, we lost our money and products both times. Never use this Onbuy.com”
“DO NOT BUY FROM THIS COMPANY. There is no way to contact them when you have a problem with a seller. Although, I believe it's possible to contact their CEO through Linked-In. Look for Cas Paton. Not the barista one, scroll down. And if you do decide to buy through Onbuy, be sure not to use WEE trading. They lie about sending mobile phones out and keep you waiting. I was lucky and managed to get a refund, but there wasn't any help from Onbuy.”
“One of their retailers sold a dangerous product, spent a month trying to return and get a refund. The "Contact OnBuy" option is as useful as a g-string made of razor blades.. It's been 6 weeks and I'm still waiting for my OnBuy reply.”
“On buy is a dishonest company DO NOT USE
I bought a pair of beats from a seller however the lead time was ridiculous therefore cancelled straight away.
The seller sent the beats anyway.
When I tried to message seller to send back as ONBUY claim you can do they ignored message
Onbuy emailed seller once giving them 24hrs to respond
This was ignored! and ON BUY did not follow up
ON BUY then DELETED the message! Luckily I had screenshotted it
ON BUY still are ignoring messages and you cannot contact them by phone or email
DO NOT USE ON BUY !!!!”
