“Abysmal service. I ordered something from a seller and still haven't received it after over a week. According to their own estimates, it should have reached me by now. I have tried to cancel the order but, despite submitting a cancellation request and sending several messages, the seller won't respond, even after 48 hours. I am seriously concerned I will not get my money back.
And as for OnBuy themselves, they are next to useless. Firstly, they take ages to reply back to you. I contacted them about this issue and had to wait practically a whole day before they responded. It's ridiculous to keep a customer waiting like this. And, when they did respond, they didn't do anything useful. Just contacted the seller like I had done and the seller still didn't respond. When I complained using their chat service, they didn't seem interested and just tried to pass the buck on to Paypal to try and get my money back. So, secondly, despite the fact that the seller has used their site to conduct their transaction, OnBuy take no responsibility at all and even refuse to help you get your money back. At least, eBay has buyer protection and they will step in when something like this happens. There is no buyer protection at all on OnBuy it seems.
And, furthermore, when you follow their instructions on their website to raise a dispute with Paypal, you've got to have a Paypal account to be able to do it. So, without that, you've got no way of being able to get your money back. This is despite what OnBuy "reassures" you about on their website. OnBuy should be telling potential customers that it's best to have a Paypal account if you want to make a purchase. And when you complain to OnBuy about this, they don't want to know and just wash their hands of it all. They're absolute charlatans.
So, avoid like the plague. I strongly advise using a more reputable and helpful business instead.”
“Shopped around for a Air Fryer, OnBuy had the cheapest price for the model I was after. Delivery was fast, I would recommend them as I have used them several times without any problems.”
“We bought a £47 rug and were charged £33.98 delivery to the North of Scotland, crazy for a small 1.2M x 1.7M rug
Will not use this company again and will advise everybody to do the same.”
“I loved the look of this when I first saw it online, and was delighted when it arrived. Very good finish, sturdy and looks beautiful in the garden. Delivered on time and in perfect condition. I would purchase further items from this supplier”
“Up until a few weeks ago l hadn’t heard about OnBuy.com
However l have had two items so far and was thoughoughly pleased with the service from ordering to receiving the goods,which where good quality AND good prices.
I will be using OnBuy.com again without hesitation”
“I am fairly new to OnBuy as a customer with only two purchases under my belt at present. Both orders have been easy with good communication from the sellers and speedy delivery. Will definitely be back again, thanks.”
“It's amazing, I came across OnBuy.com by complete accident, yet now after my first purchase are so pleased I found it, Great products but better still fantastic prices and speedy deliveries. Don't get any better than OnBuy.com.”
