“I bought an Apple 20w charger which was cheaper than found elsewhere...for a reason. I received it but found it to be fake. It produced an inconsistent power output which causes damage to the phone overtime. I complained and was immediately refunded. The seller said 'Hi my apologies I have sent a full refund.'
I have reported this to OnBuy using the form (because they must have so many counterfeit products they need a dedicated process for them). They haven’t replied and the product is still being sold MONTHS after i have flagged it.
I have filed another form today.
Do not use this company. They know their sellers use fake products and don't want to act on it.
STAY AWAY”
“I have used this UK online marketplace several times, I've always found them to be competitively priced, I've never had any issues, Items have always been as described, fast order process and fast well tracked delivery. I do like to check the sellers when using online marketplaces, In my experience I've never had a issue with any on OnBuy”
“I ordered some Razer speakers on Black Friday.
They arrived 3 weeks late, in an open box, and were covered in scratches. The manual was not Razer issue (just poorly printed/photocopied sheets of A4) and I strongly suspect the product was fake.
In short: I saved about £6 by using OnBuy.com and received a counterfeit, damaged, and late product.
Will never use this company again”
“I bought a small portable heater which after 10 minutes went 'bang' and tripped the switch in the fuse box. This temporarily stopped the oven from working bit it did affect the thermostat, not good 3 days before Christmas. If I had realised I was using a Chinese company I wouldn't have ordered it . Doesn't seem easy to return, but after reading the reviews will not bother, not if have to pay postage. Will not use this company again.”
“Sent wrong item. Offered £5 refund even though it cost £30. Kept stalling /lying after offering full refund which never came. Opened PayPal resolution and they again used the same stalling tactics. Paypal ruled in my favour and they had to refund. AVOID!!!!”
“Outstanding value compared to other retailers both online and stores, site was super easy to use, delivery was free and speedy and item arrived in perfect condition. Highly recommended retailer will be using again! Speedyhen earned its name with us for sure!”
“Don’t entertain these idiots item doesn’t turn up then they fob you off and they use evri courier service rip off merchants and ignore your correspondence”
“Awful ordered toys on 14 November still not arrived. When trying to contact won’t accept my email .. tried resetting password and the link doesn’t come through. Do not buy from them . Unable to make contact to trace order”
“Wrong item sent (wrong colour). Vendor ignored us, Onbuy took our money and pointed us towards PayPal for a resolution (???!!!)
Sent them photos of the item. They ignored them. Asked for PR department. They ignored us. They (or at least delay response by days….) any pint you make.
Despite having booties of our item they just (….eventually) sided with the vendor and reckons the brown sofa was grey and the at their hands are tied …and that we should go to PayPal again.
See how much money they’re making…..then compare this “style” of customer care to Amazon.
Any questions……..?”
“I'm loving my Sony WH-1000XM5 Noise Cancelling Wireless Headphones , superb sound quality with brilliant NC. OnBuy price was best online price by far, along with super quick delivery.”
“OnBuy sell other companies product and doesnt take responsibility if sth goes wrong.
Dont recommend buying anything from them.
The items send to clients dont match order.
No refunds , no communication ,no customer services .
Very disappointed not any more customer,”
“This company is the worst I’ve ever dealt with. I have been waiting for one month for my order to be delivered . After original delay they said they would resend order. Still waiting..After one month I received a message from PayPal saying my order has been sent..I am only grateful that what I ordered was of low value.
Never to use again.”
“My sister loves this perfume and I wanted to get it as a stocking filler for Christmas. OnBuy.com were advertising it at a great price, it was nearly half the price of other websites. I just couldn't pass on the opportunity of a fantastic bargain! Great service received from OnBuy.com. I will definitely use this website again.”
