“Wrong item received (zero value) instead of the correct item (£80). Customer service contacted 3/8/23… and still waiting for a response on 18/8/23.
“We’re sorry but our team is very busy” - doing what, helping customers with issues? Doubt it.”
“I got an absolutely rubbish garden furniture cover via Onbuy from a retailer called Weecoo. Trying to return the item due to poor quality and getting attitude from the retailer. This should be a straightforward process. Seemingly this site is fir retailers who are not good enough for Amazon. Stick to what you know and avoid this company. Certainly Don’t buy anything over £50 !”
“Used for first time when purchasing birthday gifts for a ten year old. I had never heard of it before but it has a great range of products at an amazing price and when the everything arrived it was perfectly accurate with no problems. Everything was well packaged and arrived on time.”
“Please please people be careful do not buy from them I ordered a sofa on the 27 july I didnt receive a confirmation email with no tracking number today is the 14 August still says delivery pending not sent emailed them but still no answer”
“Customer Service is the very important thing when you are buying online. They have got the worst I have ever dealt with. The carrier they used or their retailers are so bad. I have not received my parcel and said Delivered ?! The seller was not happy to refund me but finally I was refunded the full amount as the law says when parcel not been received. Please be careful.”
“OnBuy hosts sellers who offer fake products (Chinese-made 'Birkenstocks') and does nothing to remedy the issue when it is brought to their attention. These sellers are cheats - they will offer you a fraction of the price you paid to try and avoid giving you a refund and then refuse to accept the parcel when you return it. The seller goes by the name huangailinlin. I have not had any recompense or refund at all. AVOID THIS PLATFORM AT ALL COSTS”
“Very well priced juicer compared to other 700w machines and it arrived on time..
I have a Apple tree and it's important to me that I juice them up having so many,
so I put the Juicer to the test.
It worked perfectly on them after my last one decided to give up working and I'm very pleased with the outcome of this machine and highly recommended it to others.”
“Be careful and never buy from them. They lost my delivery and said was delivered few days ago. I have sent massages to the Customer service team but no reply yet. The retailer tries to avoid to refund me.”
“Iv purchased many items online but I can't find another company than this site the choices are really vast and selling high quality products and I would certainly recommend you to others. Keep up the great work ONBUY.”
“On Buy, Office Point, supplied some Cheap printer paper when I ordered HP Office, School,Home 80gms quality
I ordered 1000 sheets for £11.99, they delivered 500 of the rubbish paper worth less than £4
Wote to supplier 5 times and No reply!!!!!
DONT BUY FTOM HERE SND LOSE MONEY LIKE ME”
“DO NOT USE ONBUY!!! WAITED WEEKS FOR DELIVERY AND GOT NOWHERE WITH THEM. THE AWFUL TRACKING SERVICE SAID MY ORDER WAS DELIVERED AND IT WAS NOT. TRYING TO GET A REFUND IS IMPOSSIBLE. BEEN ROBBED OF MY MONEY. STAY AWAY FROM ONBUY!!!!!”
“I bought a product from this site that never arrived and after 8 days they keep saying that they'll give me an update in the next 24 hours. Absolute joke!!!”
“Rated 1 out of 5 stars
Updated 7 hours ago
URGENT NOTICE!! Save yourself the headache, Steer clear of this site
Update 2 Aug..
to date still no refund Steer clear of this site
Shocked at the actual 1 stars when trust pilot say they have 4.5 .
Item never arrived, says sent but it hasn't. Contacted seller now they are removed from the contact page. Impossible to contact On Buy for a refund, all attempts lead back to main screen. Zendesk e mail automated reply doesn't get followed up.
Save yourself a headache and but from a genuine site.
Reply 05/06
So many companies reply here to 'save face'
You have been contacted 3 times by your email as all of the returns/refunds links all lead back to start page,AS YOU ALREADY KNOW. No accountability.
Buyers beware
Update 15th July to your comment.
You have not rectified or addressed the problem at all. The refund has still not been received. Buyers note> their reply is as big a scam as their site.”
