“Don't shop with on buy if a delivery goes wrong no one to help you get intouch with keep telling you to go into your account and email the seller sick of selling them I can't get into my account my account is blocked not doing anything ordered 2 coffee machine only received 1 delivered with amazon customer service is rubbish no email address are phone number for help”
“Bought an electric kettle through yourselves, after 3 months use the lid snapped off.Contacted you, and was told to send it back to a shop in Glasgow. Sent it back with their return label and never heard another word, sent numerous e_mails, but no reply, even PayPal have given up.That is why I have given you one star, had their been a 0 you would have got that. In future I will shop at Amazon where they do not quibble on returns.”
“shocking company called DAPPER, 7 month for a refund, the CEO Cas Paton doesn't even care when he is emails, you can see how they make their money by ripping people off, i have now got to take legal action.
please do not use this company”
“my order didn't arrive and there is no way of contacting them if you bought from them as a guest - the link they provide does not work and there is no email or phone number anywhere on the site
DO NOT USE THIS COMPANY”
“I really enjoy shopping on onbuy , loads to choose from at affordable prices. There is so many different options to pay for your items, I usually use klarna pay in 30 days . I have never been disappointed, I'm kept upto date of my delivery and time frame. The items are always packed nicely to prevent damage. I would definitely recommend”
“Bought 2 duvets but they are covered in tea bag matter which I explicitly did not want and was stated nowhere on the seller’s description. The covering is harsh and ugly, and these duvets are awful. They want me to pay to return them, despite clearly stating returns are free; I feel swindled and stressed; ÂŁ23 down the drain”
“Don’t buy anything from on bay.com site because they seller is proper scum they selling minor damage and then if you send back then you have to pay return charges I paidÂŁ17.75 Four receiving damage product and then I have to waste my money because I have to send back damage item so can you please don’t buy anything from on bay.com”
“This company has misleading and unclear information on the website about applying to become a seller. The point is that they require you to pay one month subcribe fee in advance before submitting the application. It is clear said this is one-month subscription fee in advance. the subscribtion fee provides various services that help the seller's account and products and renews automatically every month, but after you pay the fee, this fee suddenly becomes a non-refundable application fee!
No matter how clearly the invoice you receive says that it is a subscribe fee that renews automatically every month, they insist that it is an application fee and it is non-refundable! Any time try to contact them, there will only be two results, one is no one to reply to the email, and the other is a copy and paste of a text to you through ticket.
It is really surprising that a company that I have purchased and trusted as a customer would handle the problem like this! Unbelievable!
I don't know how important ÂŁ46.8 (monthly subscription fee ≠application fee) is to this company, but I believe that if you stick to your current attitude towards customers and your approach to solving problems, it will become more and more important!”
“Seller saying I have received my product when I have not messaged seller numerous times its as bad as pulling teeth in the end I gave up it's just there word against mine so I have now ordered my product from a reputable company and it's coming tomorrow won't be coming back to onbuy”
“Cancellation Request
Dear Customer, When we were going to dispatch your order we found the package damaged and as it was the last piece in stock we are unable to send your package. Please accept our apologies (Please note that if you open a cancellation request we will be able to give you a full refund(RIGHT NOW). We request you to please open a cancellation request) Just Simply Go The View Order And Open A Cancellation Request.......! Please rest assured that it does not happen often, but we do as much as we can to handle this properly when it happens. Your patience and understanding are highly appreciated in this matter . Sorry for any inconvenience caused . --- Thank You, Customer Support,….”
“YOU ARE STILL CARRYING A FRAUDULENT AD FROM GED OUTLET WHO CLAIM THAT THE BUSH VACUUM CLEANER THAT I BOUGHT FROM THEM IS NEW WHEN IT IS NOT. NO RESPONSE FROM GED OUTLET TO MY NUMEROUS ATTEMPTS COMPLAINING EXCEPT A RETURN LABEL. RESPONSES FROM YOU ARE STANDARD NO REPLY AND IMPERSONAL. YOU SUCCEEDED IN GETTING ME A REFUND BUT DID NOT ACT TO AMEND AD. YOU HAVE IGNORED MY REQUEST FOR AN INVESTGATION AND A CORRECTION TO THEIR AD TO PROTECT OTHERS. AS PER MY EMAIL TO YOU AND YOUR CEO CAS PATON (STANDARD NO REPLY ACKNOWLEDGEMENT ONLY) I HAVE CONTACTED THE ADVERTISING STANDARDS AUTHORITY.”
