“Ordered a Nintendo switch on the 04/10/20 which was a Sunday and got an immediate despatch message and was spooked already ,money paid through PayPal thankfully ,so despatch notes that royal mail has it ( on a Sunday) and will arrive on the 7-9th roll on the 14th and still no delivery so tried to make contact but no answer so contact was made through PayPal dispute ,they answered that day (14th) and said delivery was made on the 14th by courier called barret holdings ltd Long story short I was scammed PayPal was scammed onbuy don't care , if you can get your product from a reputable site and save your money 💰”
“The product (a JBL speaker) arrived with a Chinese plug. The seller offered to send a UK adaptor. It never arrived and the seller now not responding to emails. Onbuy did not deal with my complaint, just directed to PayPal. PayPal investigated. They were sent tracking info from the seller showing the product was delivered (yes it has, with wrong plug!) and have now closed my case. So no luck there and still unable to charge my speaker! I will not be buying from Onbuy ever again.”
“Sent damaged wardrobe, called them, sent photo of damage on a side panel, explained that would be unseen, they offered £30 refund ? Which they have not sent after 6 weeks, avoid this company !”
“DO NOT BUY AN IPHONE FROM ONBUY
My Iphone has stopped working in the warranty period. The seller Digi-E via OnBuy has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can’t repair it because the iphone is in the UK. That’s ok until your iphone just dies overnight (a known problem with the Iphone XR), then you’re well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from via OnBuy. So, basically I have no phone and I’m £589 worse off 10 months later.
OnBuy might be a wanna be Amazon, but they are in no way remotely that professional. OnBuy have no phone number, do not respond to emails and generally have a ‘do not care attitude’ over Facebook messages, the only way I could get any form of communication.
11 days have gone by and I’m told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!’ Their emails bounce and their website is down, so I can’t even get hold of them.
PLEASE BEWARE BEFORE BUYING FROM ONBUY OR DIGI-E”
“I would not use this site or purchase anything from them as I have had very little support getting a refund. I ordered a infrared thermometer on the 15th August which cost £13.99 and was dead when I tried to get it working with new battery's in. The company is called sunn Y-A manufactured this product and has not responded to my requests for a refund. I just felt I should make other people aware you will get very little help when things go wrong. I am still waiting for a refund?”
“Awful ! I Ordered Apple AirPods from sekihub who use the I buy site as a selling platform as do other company’s .
Product arrived 2 mths late
Faulty and I sent back however they will not refund money or replace the item (AirPods) they have returned to Apple for repair . This was 5 months ago and no refund no AirPods and no correspondence. DO NOT BUY FROM HERE !”
“bought PS4 controller for birthday present ,arrived but was a fake, returned it ,no refund ,and no reply.dont trust this company ,went through amazon to order the product.”
“Haven't had my order. I was naive with this company. I trusted reviews on trustpilot and thought they work like eBay. They don't. There appears to be no involvement on the part of this company in transactions. It says contact seller you do but there's no reaction from from the seller as you don't know if they've got the message or or if they exist. They've taken your money through PayPal on the date they said the item was dispatched . You have no way of knowing it has been when it doesn't arrive. Onbuy. com doesn't appear to take any responsibility for your order and the fact it's a platform for what appears to be bogus companies.”
“SCAM SELLERS- RECIEVED NO ITEM
Didn't receive my £560 item, no messages from seller. no refund.
This website holds Scam sellers on it.
DO NOT TRUST THIS WEBSITE!!!”
“Very bad bought some sony headphones from them and when i got them 3 WEEKS later they turned out to be fakes and did not even work. Cannot even get a refund as onbuy.com just ignores emails. Very bad AVOID!”
