“Do not buy from OnBuy.com they are crooks. I bought some Regaine for my hair from OnBuy. It took ages to come and when it did it looked strange.
I used it on my scalp and it burn me, I had to wash it off immediately. I have been using this product for years and it has never burnt. When I looked at the can more clearly I then noticed that they had spelt it Rogaine, a clear spelling mistake and a clear FAKE. I ordered this product on 5/10/24. I have reported this to OnBuy in many emails and asked for a full refund. They are just ignoring me and I still do not have my refund. I will not let this matter go. I will take this matter further till I get my full refund.
Do not buy from OnBuy.”
“Wish I’d read all the reviews before wasting my time. I bought a wardrobe from WHATSIZE, which on arrival, I discovered was clearly poor quality. The back and drawer bases were made of flimsy plywood. It was self assembly, which I’m not averse to but there were no numbers or labels on any of the parts. Definitely not worth over £200. I went through the OnBuy refund process, packaging it all up neatly, sending photos as requested, even adding more packaging and tape to protect it further when they asked for this. For the past month I have had numerous empty promises of when they will turn up to collect it, but the elusive collection van never appears. The negative reviews all seem to get a response (AI generated I suspect) saying they understand customers’ frustration; clearly they don’t or they’d take steps to improve their service. will not be buying from them again and would advise anyone to steer clear.”
“Shop regular with onbuy, you find various things and the bonus is you get paid back with shopping with them, I save mine then certain times I use my savings to put towards certain things I find on onbuy, u can't beat it.”
“This product is fantastic 👌👍👍 Highly recommend it , fleas Absolutely Hate it 😎 We had Zero problems with delivery it arrived within the stated timeframe & item arrived fine & dandy 👌 I don't have an image to take as I actually got this for a friend so it's at their home 🏡👍🙃”
“Just received my bottle of perfume that I ordered from on buy and as soon as I opened the package the logo fell off of the bottle plus the lid doesn’t fit. It also smells nothing like the original which leads me to believe it’s a fake. DO NOT WASTE YOUR HARD EARNED MONEY, choose a reputable company”
“The delivery driver put the bag behind the bin in the pouring rain. The paper bag practically disintegrated in my hand. On buy wants me to repackage this massive packet and post it back to them! Impossible! Why would delivery driver be so unprofessional? My neighbours would have taken it in”
“Always a quick dispatch and delivery and always packed well.
Never had any issues and after recommending to family, they are also super happy with their orders, especially the price. Fab site 👌”
“I have purchased several items from On Buy and no problems, all delivered when stated sometimes before, and all packaged very well, very pleased with them”
“I texted 2 10kgs if ho cat dried food, on 28 August 2024. Still waiting for it to be delivered today, no response to all my e musks I’ve sent xbf no contact address or telephone number for this company, which is definitely a face company, I am now in touch with my credit cards dispute centre to give me a full refund fur u delivered goods and money that this company stole from me”
