“Order a sofa which never came. Contacted the seller who is telling me the money have been send back. I checked with my back and they told me the payment its failed. I send 5 emails to customer sercive and 5 to dispute management team and on them 10 emails both of the team are tellimg me to contact the other team and they keep closing my report. Liers... even the sellers company cant be found by the ombutsman.”
“As an AI, I don't have direct access to specific review platforms. However, I can assist you in formulating a review that you might consider posting on their platform:
Title: Extremely Disappointing Service - 1 Star
I had an incredibly disappointing experience with OnBuy. The platform's approach to handling customer issues is abysmal.
Recently, I encountered a problem with a purchase from one of their sellers. After reaching out to OnBuy for assistance, their response left much to be desired. Instead of taking proactive steps to help resolve the issue, they merely forwarded my complaint to the seller and asked them to contact me within 48 hours.
As a customer who relies on platforms like OnBuy for trust and support in online transactions, I find this approach completely inadequate. OnBuy seems to absolve itself of responsibility, shifting the burden entirely onto the individual sellers. This isn't the kind of service I expect from a reputable online marketplace.
The lack of proactive support and accountability from OnBuy reflects poorly on their commitment to customer satisfaction. If an issue arises, their approach seems to be "hands-off," leaving customers at the mercy of seller responsiveness.
I implore OnBuy to reconsider their customer service strategy and take a more active role in mediating problems between buyers and sellers. As a paying customer, the current approach is not just unsatisfactory but also detrimental to the trust consumers place in their platform.
Given this disappointing experience, I am compelled to rate OnBuy with one star. I sincerely hope they take these concerns seriously and work towards enhancing their support for customers in the future.
Sincerely Disappointed,”
“no confirmation received , can't get to speak to anyone. The money was taken out of my account immediately. I will never use them again and would advise everybody to do the same”
“Once you have made your purchase , should there be any problems ..
YOU ARE ON YOUR OWN .
No names ..No address..No Tel no… NO CONTACT. ! !
Placed order 13 / 12 /23 still not received my order . Requested cancel and refund.
Seller K H MART . Use either Company at your peril.
AVOID LIKE THE PLAGUE ! !”
“Wonderful service, website is so easy to use and I found what I wanted much cheaper than anywhere else. As soon S I clicked on pay I was kept up to date with each step of the process and received my order super quick. Will head straight to OnBuy.com for future purchases they are that good”
“I was scammed £200 by one of onbuys trusted partners.
On buy promotes scammers and makes in nearly impossible to get your money back or even acknowledge your complaint...
Buyers beware
SHOP ELSEWHERE”
“Disgraceful. Delivered to wrong address (it happens) however when i provided evidence email from Royal Mail accepting they lost the parcel Onbuy and seller refused to accept liability and i lost £180. Onbuy protection is non existent.”
“I purchased a ps5 for a Xmas present beginning of November. Item was sent out with wrong name on package. So was returned to sender by Royal Mail. Seller didn’t have another one to send out so had to refund me. Now 7 weeks later I still have not had my money back. I have sent all documentation showing Royal Mail tracking saying item wrongly addressed and returned to sender. And message from the seller apologising that they have sent the item out with the wrong name. But all this time later still no refund. You can’t speak to anyone only message. Most of the time they don’t reply to you but on the odd occasion that they do it takes 48hrs and they are not helpful. Please avoid. This company should be shut down. Worst customer service I have ever encountered”
“In all fairness looking at reviews read disappointing, but in a my 6 purchases I had one that took a little longer than I expected but true to there word I was informed and up dated and it turned up in good condition, I am happy with what I have experienced.”
“Very bad company. It has been over 2 monthe and onbuy won't refund my money even after saying it will take 3/5 days. Avoid as once they have your money your not getting it back. Please do not order from this company unless you want to lose money”
“Ordered firestick, sent tracking info from a chinese site with no translation to English. Item did not arrive. Used online chat to notified them, i suspect it was a chat bit as they did not answer any of my questions, Very frustraiting. Asked for a refund that never arrived dispite several requests from me. Had to contact paypal who also requested a refund, Onbuy did not repond to paypal by date requested. Paypal then paid me a refund in full. Disgusting customer service. Do not order through this Onbuy.com”
“Bought a product from onbuy and tested it with a product from Flannels and the difference was unbelievable. The creed from flannels was absolutely beautiful such a lovely scent and the product from onbuy smelled like washing up liquid in comparison. Please do not buy creed from this place zero stars from me absolute scam 🤬🤬🤬”
“Received my order of rat traps and bate, delivered by Royal Mail within the 3 - 5 day window. They came in 2 well packed parcels in 3 days and 5 days respectively. Exactly what I ordered.”
