“If I was a new customer I wouldn’t bother .my first order. Went through and ,I ordered my 2nd a mobile phones. I’ve requested it be returned. No one hearing what I’m saying I’ve been told it’s to be sent by the 18th ,which isn’t happing due to no one’s giving me the information so I’m now stuck with a Phone I can’t use thank for nothing I sure won’t be placing any more. Orders”
“I have had 2 orders cancelled but only after I chased. I tried to make a complaint to OnBuy but you can’t get past the online bot so I would not recommend the retailers or Onbuy”
“Bought a hairdryer on the 16th July using Klarna pay we are now on the 31st July and still not arrived although payment has been taken from my account, won’t be using this company anymore, hoping it arrives in the next few days it’s a joke why give a timescale if you don’t stick to it should just say arrives when we feel like it!”
“-Fantastic website, it's my go to for looking for fan merchandise or more obscure/less mainstream gifts. I always find a bargain compared to other sites, especially for Disney or Pokémon merchandise. I've managed to buy items I've had my eye on for months for half the price or £50 sweaters for £28!
-It can be difficult to get a specific search/find a specific item as a lot of the products aren't labeled as their licensed names(which is expected), so I tend search a more generic term them scroll through pages until something catches my eye, which is what I tend to do on sites like Amazon or eBay any way. The scrolling can get tiring or be off putting, but I always find something and for a great price, so a bit of patience definitely goes a long way!
-As with most sites, the product quality can really vary, but it's pretty easy to use the provided product pictures to judge what sort of quality you're going to receive.
-Delivery time is probably the biggest downside as most items are being shipped overseas. It's really hard to judge whether your item will take the expected couple of weeks or a few days. Delivery tends to be couriered by Evri/Hermes, but you're not supplied with a tracking number so items tend to just show up unexpectedly.”
“Ordered some HP White paper for copying. Ordered 1000 sheets, they supplied 500 of a lower quality. Could gave got this quantity and quality lots cheaper elsewhere
Written to the Supplier 3 times and customer services twice, NO RESPONSE.
I have been ripped off and cannot do anything about it
DON'T buy from here as you may lose money, like me”
“I've seen an advertisement about a part time job. I said i was interested. I was contacted via whapp. I was told that that i will work for onbuy and all i need it to do was to complete 60 orders per day for different sellers and for them to have a big traffic and I will get a commission for that. I was told that I need to download this address www.753e.xyz and create an account. In the first day my acound was credited by this person with 20$ and i completed the orders with no problem. I got 22$ commission and in order to actually get the money i was told to download binance app. I got paid in USDT. I didn't want to transfer the money in my bank account in the first day cos i had my suspicious. That person insisted saying that she has to teach me how to do it and for that, i was told to send her screen shots after every step i made. Next day was pretty much the same story exept that, at one point, one order was more expensive and I had to add money from my bank account in order to complete the task and get the comisioane. Was not much so i did it. At the end of the day i had the Comision plus my own money, in total 84$. I could not transfer the money in my banck account because was a problem with the password but Lisa said not to worry cos i will be able to get the money next day. So, next day she said to complete the task and to transfer the money i made after. I stared to do the order but at one point, one order was more expensive that the money i had in the web account and I need it to add from my bank account in oder to complete. I did so cos again, was not to much. But guess what? I know you are smiling right now! I got another order even more expensive and i add if 37$ and again another one and i add it 76$. Yes, I know I am stupid! But i hoped that i will be able to make them believe i still haven't got the idea and let them think that next day they can get even more money from me. Anyhow, before completed all the 60 orders i got one that needed another 119$! And i stopped. I try to speak with the scamer and ....you can imagine the rest of the story 😭”
“I've ordered Primaforce, Yohimbine HCl, 2.5 mg, 90 Vegetarian Capsules from (onbuy) on the 13/07 _ it supposed arrived today is dead line, but my tracking number still saying is in depot not 🚫 moving I'm trying to communicate with Alisha , customer service and she's says ,is with courier !! If it is with courier why not been delivered since I'm waiting from this 18/07 !! Seems not 🚫 genuine company*”
“great price, amazing delivery time one week ahead of the expected delivery date and can't fault the service have used before and will continue to use in the future”
“Do not use onbuy,thieving company, get your card details and then add charges to your card at a later date, never reply when you email them, totally corrupt company avoid!”
“worst service ever.Placed an order on the 3rd of July and it hasn't been delivered until 15th July. When I sent an email to seller where my order is - I've received an email that my order has been cancelled on the 15th July. It supposed to be present for my godson and now I am left with no gift. Horrible service , wish I knew before”
“Absolute disgusted bought my daughter a iPhone 11 it came and keeps switching of have no way of contact I certainly won’t be paying the rest for the phone absolute not disgrace”
“Excellent service very friendly with prompt delivery for us very impatient customers who want items yesterday
Very impressed with this site and highly recommend to everyone”
“I have bought many products from OnBuy without problems but the last product I bought never arrived so I logged on to OnBuy to make a claim. As instructed I contacted the seller but got no reply. I was led to a chatbot which proved useless, but I noticed it suggested I contacted their 'Customer care team'.
There was no way I was able to reach the 'Customer care team' all that happened was I was shunted back to the chat bot.
Most of the products I have bought on OnBuy have been good value and all have arrived -- until now.
When you buy on OnBuy and it does not arrive you will have lost out, all the propaganda about support just does not exist”
“Don't use this company for anything, totally you off rip off, get your card details then charge your card at a later date, then you can't speak to someone about it, totally fraud website”
