“I have been attempting to chase an undelivered order through your instructions on screen, Everything I try redirects me to open an account before I can proceed. This always leads me to nowhere or nothing to be able to sign in. I can't help but think that this is a deliberate ploy to stimy my efforts to proceed any further. Can anyone help me to get in contact before I inform Trading Standards?”
“I found OnBuy a reliable efficient company. I have ordered a various items at various times with no issues. The last order (so far) was weedkiller and it arrived earlier than expected. I also find that they have a wide variety of items available at reasonable prices.”
“Thought I had purchased some canoe seats using OnBuy platform. OnBuy billed me £137.00 but I never received the seats, I never received an order number or anything actually. I sent a mail to OnBuy, no response, pursing the dispute with my bank now. Steer clear.”
“I have never received my order that they have taken £32 85 out of my bank account which was over a month ago I have tried enquiring but l can’t get anyone to help me they send a email saying that they will get back to me and no one does I’m so fed up with the service I will never shop with you again £32 is a lot to lose for me”
“Have used OnBuy.com twice and both times I've received quick efficient service from purchase to delivery, goods are of good quality and very reasonable prices, based on my experience I have no hesitation recommending OnBuy.com”
“I BELIEVE YOU ARE THE COMPANY RESPONSIBLE FOR THE ORDER I MADE THROUGH YOU FOR THE GARDEN FURNITURE, ALTHOUGH IT WASN'T YOU THAT SUPPLIED IT THE COMPANY THAT IT COME FROM VIDAXL WAS SUPPLIED BY YOU.I HAVE BEEN IN CONTACT WITH THEM BUT I DON’T THINK THEY UNDERSTAND MY MESSAGE'S PROPERLY SO NOW I WANT YOU TO SORT IT OUT.WHEN I RECEIVED THIS ORDER THEY SENT TWO OF THE SAME PARTS AND I HAVE BEEN TRYING TO GET THEM TO SEND ME THE CORRECT PART AND FOR ME TO SEND THE WRONG PART BACK . IT SEEMS TO BE A PROBLEM FOR THEM TO DO THIS. I LOVE THE FURNITURE AND JUST WANT TO CHANGE THE ONE SIDE WHICH AS I HAVE SAID IS THE WRONG PART.DEREK SPENCER.”
“Ordered 2 Rustoleum spray paints that US manufacturer does not ship to UK/EU, but found seller in Middle East who exported to me in UK. Great service, fast shipping, shocked that items arrived (especially as spray cans are prohibited for international shipping).”
“Terrible steer well clear, total scam will not reply to you, no email telephone and just ai bots
I have lost my money and apparently can only get a refund if I can return the goods that have never been delivered”
“Company (term used loosely) failed to deliver purchase twice and used excuse it was carriers fault. Chased for refund endless times, no response or refund - now pursuing through other channels. The is clearly NOT a genuine company or one to be trusted, Cas Paton the apparent founder is clear in ensuring of lining his own pockets at the expense of the normal working class customer.”
“I ordered ONE strimmer. OnBuy confirmed ONE strimmer.
OnBuy charged my card TWICE on consecutive days. Futura Direct delivered TWO strimmers. No customer service. A great hassle returning second strimmer. Still haven’t got my money back. I wonder about the security of my card. Still no one has spoken to me. Be careful!”
“I buy bouncy castle so good price and in time delivery the seller so friendly and also he make shoor that if everything is okay keep remember me in email about my item also they delivery present was very good and rcepet I love my item and my kids enjo it they love it thanks so much keep it up .****”
“They are worst when you need them.
I bought two Morphyrichards jug blenders from Magicxxx seller which I believe now is scam.
They didn't send me any blender with silly excuses.
Onbuy.com didn't help me at all they replied me only once. I am in the process with credit card fraud department.
Please avoid Onbuy.com you call even cap them.”
“DON'T USE, DON'T ONBUY
I thought I'm buying from a genuine website who looks after their customers and reserve their rights, well, I was wrong.
I bought a mobile phone on one of the sellers on Onbuy as new, but when I've got it it had some apps already downloaded on it and the seal was loose, I've contacted the seller and he's not responding now, I've contacted Onbuy already 3 times and no answer
I'm stuck here with an £800 on a used phone and can't do nothing about it.
I'd NEVER buy again from Onbuy.”
“OnBuy should be investigated and shut down as ibelieve its a scam front its a sham company.I have been scammed and will get the autorities involved and urge people not to use it,take a look at other reviews is my advice”
