“Service was great throughout. The live chat was to the point and very efficient. BA5 was the employee helping me and we got my insurance changed over quickly and without any issues.”
“45 mins to get an answer, then spoke to Lloyd very helpful , if I were him ide leave and go work for a company that would not put there staff in the position where it take 45 mins to get thru and telling me im 12 in the Q but no time you will be answered in 5 mins I could then choose to spend my valuable time finding a ins co that does answer the phone”
“WAS BIT ANNOYED AT BEING NUMBER 13 IN THE QUEUE AND AS IT TURNED OUT MY LANDLINE 'PHONE 'DIED' (NOT HOLDING CHARGE LONG ENOUGH) WHEN I WAS SPEAKING WITH AA6 BUT SHE 'PHONED ME BACK IMEDIATELY ON MY MOBILE AND WAS EFFICIENT HELPFUL AND PLEASANT I RENEWED MY POLICY AND IT WAS ALL DONE IN A VERY SHORT TIME. HAPPY WITH ONE CALL FOR ANOTHER YEAR. THANK YOU AA6”
“Apart from the waiting time I as 24 in the queue, I was assisted by RN4 who dealt with my enquiries and policy changeover very professionally, efficient and very swiftly, thank you.”
“I was very happy with the customer service I received by EH2 she helped me and explained to me everything I needed to know by going that extra mile thankyou”
