One Education Reviews

Name: One Education
Address: 63 St Mary Axe, London, United Kingdom
Rating: 4.45

4.5 Rating 1,387 Reviews

87 %

of reviewers recommend One Education

Company Reviews

Metrics

Info

4.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Lean Sigma course, error 404 on module 1”

Helpful Report

Posted 4 years ago

Dear Stephen, Please take our sincere apologies for your inconvenience. To provide a better learning experience we are upgrading the platform and due to the system upgrade some pages showing '404' error, but let me assure you that the issue will be fixed asap. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best wishes One Education Team

Posted 4 years ago

“I have paid the money to get my hardcopy of 120 hour TEFL Masterclass. But I havent receive it yet and no response from one education to my mails. Please respond because its very urgent. I need to submit it before 6th of february 2021.”

Helpful Report

Posted 4 years ago

“Paid 25 pound for basic electricity course, module 2 is missing (404 not found). Want to complete quickly ahead of applying for a job but no reply to the complaint about the issue, quite frustrating. Site also freezes quite often. If it ever does get fixed they want another 9 cuid just for the pdf to say you've done it”

Helpful Report

Posted 4 years ago

Hi James, Please take our sincere apologies for the website issue. We are upgrading the platform and due to the server change some of our learners facing '404 Not Found' error and freezing issue but let me assure you that all web issues will be resolved once the upgrade process is done. We are working really hard to provide you the best learning experience. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best wishes One Education Team

Posted 4 years ago

“You have to pay additionally for the certificate. The platform constantly freezes. Though the biggest disappointment is the educational value of the course.”

Helpful Report

Posted 4 years ago

Hi, Please take our sincere apologies for your inconvenience. At One Education, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. I want to assure you that your experience is not common. For a better learning experience we are upgrading the platform and that's the reason some of our learners are facing temporary site issues, but it will be fixed soon. If you have any other questions or you’d like to talk more in-depth, please reach out to us directly at info@oneeducation.org.uk. We really want to make things right, and we hope you’ll give us another chance. Best regards One Education Team

Posted 4 years ago

“have got my exam result on January 18 . I'm waiting for my certificate. But still I didn't get my certificate. So I mailed them because I need my certificate before, now27 January I receive only the transcript hope they will send it pdf certificate plus Hardcopy???”

Helpful Report

Posted 4 years ago

Hi Chakib, I can see you ordered the hardcopy only, but we are giving you the PDF for free this time! Your hardcopy certificate is already printed and mailed to you address. As your location is outside the UK and considering current pandemic situation it may take 7-10 days before you get it. In the meantime you can use the PDF. Please contact us at info@oneeducation.org.uk for further assistance. Best wishes Joseph Cox One Education Team

Posted 4 years ago

“Web page so slow, complained several times. Course took twice as long because of this. Course was mainly cartoon videos. Took several calls/emails to get a receipt as they denied we purchased through them.”

Helpful Report

Posted 4 years ago

Hi Nicky, Please take my apologies regarding the site speed, One Education is currently under an update. I can see you already completed one of your courses. Please note that if you purchase courses from a third-party website you need to provide the purchase code for verification. However, One of our agents will contact you asap and serve your queries. Best regards Joseph Cox One Education Marketing Team

Posted 4 years ago

“I have sent the company 2 emails and did not get a response. The first was about my log on details, no response. I had to solve the issue myself. The second was about where I access my certificate and still no response. I also called and no response.”

Helpful Report

Posted 4 years ago

Hi Deniece, Please take my sincere apologies. Due to current lockdown we are operating with limited resources and our customer support team is trying to respond to all of our students, but sometimes they are having difficulties to respond instantly, I hope you understand. However, I have already assigned one of our agents to contact you immediately and solve your issues. Best wishes Joseph Cox One Education Marketing Team

Posted 4 years ago

“I have got my exam result on January 1st week. I'm waiting for my certificate. But still I didn't get my certificate. So I mailed them because I need my certificate before 31st January 2021 for my job related proceddures. But they didn't reply.”

Helpful Report

Posted 4 years ago

Hi Athira, We sent your certificate on January 13. I guess you missed the email somehow, please check your junk mails and still if you can't see it contact us asap. I have already told one of our agents to call you and solve the issue immediately. We are extremely sorry for the inconvenience. Best regards Joseph Cox One Education Team

Posted 4 years ago

Dear Athira, Our agent could not reach you on your number but we have sent you the certificate again. Please check your junk mails too. Contact us at info@oneeducation.org.uk if you need any further assistance. Best wishes One Education Team

Posted 4 years ago

“Ultimate Photography Bundle did learn things summited photo's but no feed back no coaching on where you are going wrong or what your doing wright completed coarse with no results no pass mark no help plus had to pay for a certificate, I got this for a gift if i had to pay for this I would ask for a refund feel like it's a micky mouse certificate”

Helpful Report

Posted 4 years ago

Dear Brian, Thank you for your feedback. At One Education, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. We want to assure you that your experience is not common, and we will do everything we can to make sure we do better in the future. With specific issues please contact us directly at info@oneeducation.org.uk. We really want to make things right, and I hope you’ll give us a chance. Best regards One Education Team

Posted 4 years ago

Helpful Report

Posted 4 years ago

“-Training on Professional Ice Cream Making- Can somebody undrestand from the title that it is theory on video lesson? Did it say formula of ice cream making? something that is available for free at many websites? No notes,only video! Second, no reviews about the course, why? because they are dissabled - REVIEWS DISABLED FOR COURSE, that is what i got when i finished it. I would have never purchaced it, what a waste of money and time”

Helpful Report

Posted 4 years ago

Dear George, Thank you for your feedback. At One Education, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. I want to assure you that your experience is not common, and I will do everything I can to make sure we do better in the future. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance Best regards Joseph Cox One Education Team

Posted 4 years ago

“I have the subscription confirmation. however no link to the course or explanation is forthcoming”

Helpful Report

Posted 4 years ago

“Still waiting for my certificate, I was told 24 hours and still have not had any reply to my emails! I did a course of Corona Virus and found it was totally out of date. I won't recommend One Education as I feel they've taken my money and left me high and dry.”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for your feedback. I do sincerely apologise for your experience. We used to provide the PDF certificate within the 24 hours of the order, however, due to the excessive traffic and loads of learner inquiries starting from the new year, we are struggling to keep up the pace. We are already working on it and taking appropriate measures to sort this out asap. The corona virus situation is changing everyday thus you might have found the course outdated to some extent. We are going to update the course again soon with the recent updates. Again, we are extremely sorry for the situation you found yourself in. I have made sure that your certificate would be sent by today and one of our agents will reach you soon to see how we can compensate and make the things better for you. Regards, One Education

Posted 4 years ago

““I completed my 120 hour tefl master course one month ago, every time i check my account for my results or certificate i find nothing. I also mailed but no response. This is so disappointing especially after paying for that course. I really need my certificate. I am not sure if i will be referring people to one education or not.””

Helpful Report

Posted 4 years ago

“Buttercream course taken. All the video slides i went through is everything i can access on youtube for free! Abit disappointed in the content. I have also not received my certificate or certificate number & its so hard to find someone to talk too.”

Helpful Report

Posted 4 years ago

“It is only videos... I find it so difficult to learn from videos and no texts to follow. The whole layout was confusing and messy too. I am really disappointed because i am really passionate about this. Unfortunately i will not be purchasing another one.”

Helpful Report

Posted 4 years ago

“Well it was not me that got it wrong! I paid for 2 courses, Harmonica beginners course & Property Development course. Course 1 never even got off the ground due to One Educations web site freezing instantaneously, messages from the ? every time I logged in, or was able to log in. Messages informing me to eliminate all cookies from my browser, when every other web site worked perfectly, telling me to log in/log out then all will be ok. What a load of rubbish. One Education did not have the means or the programme to allow me to study the course. 2and course, property Development, tried to log in ,message saying my course no longer accessible, contact One Education, 12.10pm Sat 12th Dec receive email stating that I have been unsubscribe from my course. No warning, no reason why, totally irresponsible. What is your purpose? Do you actually realise that I have paid for this course! Is this some kind of joke or are you really idiots. I want an answer WHY YOU HAVE CUT ME OFF. I have no intention of letting this go, I have PAID for this course. Mr A Davies”

Helpful Report

Posted 4 years ago

Hi MR A R DAVIES We are extremely sorry for this unexpected situation. We always try to provide the best value for our student's money. There must have been some technical issues. Don't worry, one of our CS manager is going to take care of this and you will get more than you paid for. Please don't hesitate to contact us directly at info@oneeducation.org.uk anytime you need. Thank you The One Education Team

Posted 4 years ago

“Video clips only. No written resources or transcripts and, as I am deaf, I found it impossible to follow what the person was saying. No tutor support or assignments. Not a good impression at all.”

Helpful Report

Posted 4 years ago

Hi We are extremely sorry to hear that you couldn't study the course you took. Don't worry, we are going to look into this immediately. Please contact us directly at info@oneeducation.org.uk and one of our CS executive will take care of your issue. Thank you The One Education Team

Posted 4 years ago

“Bitterly disappointed. The course took under an hour and I learned no new skills, only dubious and seemingly outdated information. I sincerely hope this course has no basis in teaching budding mechanics as the level of detail is shocking”

Helpful Report

Posted 4 years ago

Hi Edward Sorry to hear that the course you took was not as you expected. We are rechecking the content. In the mean time please do not hesitate to contact us at info@oneeducation.org.uk for further assistance. Best wishes The One Education Team

Posted 4 years ago

“Shocking. Hardly any information and it’s in such minimal detail. Far better off using YouTube. It’s a disgrace that this course actually cost money”

Helpful Report

Posted 4 years ago

Hi We are really sorry to hear that you are not satisfied with the course. You will be glad to know that we have already taken necessary steps to update the course materials. Please contact our student support team at info@oneeducation.org.uk anytime for further assistance. Thank you for your feedback The One Education Team

Posted 4 years ago

One Education is rated 4.5 based on 1,387 reviews