One Education Reviews

Name: One Education
Address: 63 St Mary Axe, London, United Kingdom
Rating: 4.45

4.5 Rating 1,378 Reviews

87 %

of reviewers recommend One Education

Company Reviews

Metrics

Info

4.5

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

Write Your review

Tell us how One Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agent is super helpful.”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review and for taking the time to share your feedback with One Education. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Posted 3 years ago

“If I could zero star I would. Had my money sent me my log in, but no courses showing.... numerous emails ignored and my 14 day refund is running out”

Helpful Report

Posted 3 years ago

Hi Lisa, Please take our sincere apologies for the technical issues. Generally when you purchase a course from our partners the courses automatically get added to the account but for some technical error you did not get your courses in time. However, one of our agents has already added the courses to your account and I believe you have started doing them. Please do not hesitate to contact me directly at info@oneeducation.org.uk if you need further assistance or have any other question. Best regards One Education Team

Posted 3 years ago

“You are sending me the soft copy of certificate i need the hardcopy and I paid the money already. And why are you not sending me or giving any details of it? I sent more than 15 mails. But no response. Don't you have responsibility with your customers? Please let me know did you send the hard copy? What is thetracking ID? When I get it? Please respond as soon as possible 🙏”

Helpful Report

Posted 3 years ago

“I have paid the money to get my hardcopy of 120 hour TEFL Masterclass. But I havent receive it yet and no response from one education to my mails. Please respond because its very urgent. I need to submit it before 6th of february 2021.I hope to get a reply as soon as possible because I have to submit the certificate before February 6th.”

Helpful Report

Posted 3 years ago

“I ordered for my certificate on January 26. I need my certificate before february 6th for my job relating procedures. I mailed many times and they replied that we will try to get back to you within 72 hours. Everyday they are saying that we will get back to you within 72 hours. but I didn't get any information from their side yet.”

Helpful Report

Posted 3 years ago

“The Lean Sigma course, error 404 on module 1”

Helpful Report

Posted 3 years ago

Dear Stephen, Please take our sincere apologies for your inconvenience. To provide a better learning experience we are upgrading the platform and due to the system upgrade some pages showing '404' error, but let me assure you that the issue will be fixed asap. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best wishes One Education Team

Posted 3 years ago

“Tutor doing video was great and explained everything in great detail”

Helpful Report

Posted 3 years ago

Hi, We are happy to hear you had a positive experience at One Education! We value your input and encourage you to let us know more details about your experience with us. Best wishes One Education Team

Posted 3 years ago

“I completed the Xero Accounting and Bookkeeping Online course and found it most enjoyable. Easy to follow and clear guidance in operating the Xero software. Highly recommend this course. Only downside is that you have to pay an additional fee for a pdf certificate.”

Helpful Report

Posted 3 years ago

Hi Debbie, Thank you so much for taking the time to leave an excellent rating. We really appreciate it. We also understand it would be better if we could include the certificate with the course price but there are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. Please let us know what we can do for you in the future. Best regards One Education Team

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Paid 25 pound for basic electricity course, module 2 is missing (404 not found). Want to complete quickly ahead of applying for a job but no reply to the complaint about the issue, quite frustrating. Site also freezes quite often. If it ever does get fixed they want another 9 cuid just for the pdf to say you've done it”

Helpful Report

Posted 3 years ago

Hi James, Please take our sincere apologies for the website issue. We are upgrading the platform and due to the server change some of our learners facing '404 Not Found' error and freezing issue but let me assure you that all web issues will be resolved once the upgrade process is done. We are working really hard to provide you the best learning experience. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best wishes One Education Team

Posted 3 years ago

“There is a great selection of courses here at a very good price, i have purchased 7 in total during lockdown and found the courses easy to understand and they are well set out. Any issues that i have had have been dealt with within 24 hours i would recommend one education to family and friends.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you very much for your 5 star rating, we are thrilled to have you as part of the One Education family! If you need assistance regarding your next courses please don't hesitate to contact us directly at info@oneeducation.org.uk. We look forward to serving you again soon! Best wishes One Education Team

Posted 3 years ago

“Such an enjoyable course from the outset. It is delivered in bite size videos. Great tutor!”

Helpful Report

Posted 3 years ago

Hi Andrea, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best wishes One Education Team

Posted 3 years ago

“I have just started the Property Development Diploma and completed Module 1. So far so good in terms of general information learned. However, there is a "404 Not Found" Error when I tried to get onto Module 2 (Module 3 is doing the same). I thought my experience WAS great, until i got these errors. Very frustrating when as all I want to do is move forward with the course.”

Helpful Report

Posted 3 years ago

Hi, We are extremely sorry for this website error. To provide you a better learning experience we are upgrading the platform and due to the system upgrade some of our learners facing '404 Not Found' error, but let me assure you that our technical team is working really hard and this problem will be fixed soon. For further assistance please contact us directly at info@oneeducation.org.uk. Best regards One Education Team

Posted 3 years ago

“Great course and interesting but the only downside is that you have to pay for your certificate”

Helpful Report

Posted 3 years ago

Hi Wendy, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Surely we will try to do better next time. Thank you. Best wishes One Education Team

Posted 3 years ago

“Web Site not Supporting. Certificate cant see again course details also not updated time to time. some time sound disappears. course material problem as its not in pdf format. No specific UK specification on certificate. Certificate seen miss print fonts and clarity. No certificate sent to emails.”

Helpful Report

Posted 3 years ago

Hi Jaydipsinh, Please take our sincere apologies. We are always striving to provide the best learning experience to our customers, and it sounds like this time we fell short. I want to assure you that your experience is not common. One of our agents tried but could not reach you by phone, however we have sent you an email inquiring how we could make things right, and I hope you’ll give us another chance. Best regards One Education Team

Posted 3 years ago

“The website kept freezing, tutor hesitated and didn't seem very confident”

Helpful Report

Posted 3 years ago

Hi, Please take our apology. To provide better learning experiences we are upgrading One Education platform and because of the upgrading process some of our students are facing difficulties with their courses. But let me assure you that your experience is not common and we are doing everything we can to make things right. Hope you will give us another chance. Best regards One Education Team

Posted 3 years ago

“I really enjoyed the Travel and Tourism Management Course Level 3 which I passed and want to do another course however my certificate did not have the Level 3 printed on it. They said they would amend this but despite numerous emails to them and leaving messages I have not heard or recieved anything!”

Helpful Report

Posted 3 years ago

Hi Grace, Thank you so much for this 5-star review and please take our sincere apologies for the inconvenience. I can see that you ordered both PDF and print copy certificate, and we have re-sent both copies mentioning 'Level 3' certification. I believe you already got the PDF, the print copy may take 3-9 working days considering current lockdown. We will surely do better if you give us another chance to make things right. Best regards One Education Team

Posted 3 years ago

“You have to pay additionally for the certificate. The platform constantly freezes. Though the biggest disappointment is the educational value of the course.”

Helpful Report

Posted 3 years ago

Hi, Please take our sincere apologies for your inconvenience. At One Education, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. I want to assure you that your experience is not common. For a better learning experience we are upgrading the platform and that's the reason some of our learners are facing temporary site issues, but it will be fixed soon. If you have any other questions or you’d like to talk more in-depth, please reach out to us directly at info@oneeducation.org.uk. We really want to make things right, and we hope you’ll give us another chance. Best regards One Education Team

Posted 3 years ago

“I'm currently enrolled on the after effect and premier pro video editing course. Content is great but the quality is poor. I can only view the videos in 360p making it incredibly hard to follow along with.”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for your feedback and please take our sincere apologies for the video issue. At One Education, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. We want to assure you that your experience is not common, and we have already taken the course for an update. We will do everything we can to make sure we do better in the future. If you have any other questions or you’d like to talk more in-depth, please reach out to us directly at info@oneeducation.org.uk. Best regards One Education Team

Posted 3 years ago

“The Building Surveyor course was informative and gave a good amount of information. The assignments were useful to keep you on track and the exam questions were specific enough to be reaching. I would give 5 stars but you can't down load the course teaching materials to be easily printed for future reference which is a shame.”

Helpful Report

Posted 3 years ago

Hi Mervyn, Thank you so much for your 4-star review. For obvious reasons we can not let our students download or print the study materials but you get 12 months access to the course material for future reference. Hope you will enjoy your next course with us. Best wishes One Education Team

Posted 3 years ago

One Education is rated 4.5 based on 1,378 reviews