One Education Reviews

Name: One Education
Address: 63 St Mary Axe, London, United Kingdom
Rating: 4.45

4.5 Rating 1,387 Reviews

87 %

of reviewers recommend One Education

Company Reviews

Metrics

Info

4.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Course was really great. I loved learning more about the subject and the information was informative and easy to observe. The exams was straight forward and happy with my certificate.”

Helpful Report

Posted 4 years ago

Hi, We are thrilled to have you as part of the One Education family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Best regards One Education Team

Posted 4 years ago

“The price was excellent but I had problems loading units, incorrect marks given, incorrect headings to topics and I cannot seem to purchase my certificate because I was given an invalid code. Contents were informative but frustrating process.”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Best regards One Education Team

Posted 4 years ago

“Paid for a occupational therapist course took my money provided no course you should be ashamed people come to you with the hope of bettering there lives all you do is steal from people and stress them out. Disgusting”

Helpful Report

Posted 4 years ago

Dear David, Please take our sincere apologies for the inconvenience. Because of a technical error your course wasn't assigned automatically but we added the Occupational Therapy Level 5 courses to your account manually. One of our agents tried to contact you regarding this misunderstanding but could not reach you. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best regards, One Education Team

Posted 4 years ago

“The course was good. I paid £25 for it, but there were a couple questions that were incorrect answers and would not let me continue until I have found the right answers. These were on the videos. There was one question about autism on the MCQ questions for unit 9 that was unfair since the unit mentioned nothing about autism (should be and is unit 10) this led to me getting that question incorrect (an otherwise perfect score). The content is good and thorough and helpful.”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for sharing your experience with us. We hope to see you again soon. Best regards One Education Team

Posted 4 years ago

“Still waiting on a refund and reply on my course for certificate I think it's disappointing the way I've been treated. Thinking I've done a course I watched all the videos found them helpful But only to find I had yet to pay £129 for my certificate I think it's wrong when I payed 14 pounds for the course. Sorry not for me bloody wrong”

Helpful Report

Posted 4 years ago

Dear Learner, We do apologise for your inconvenience and I understand it may become disappointing latter if you do not notice it when purchasing the course but we clearly state on the course page either you buy it on our website or from a third-party reseller that you have to pay for the certificate separately. There are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. However, if you still want a refund of course you'll get it and I believe one of our agents is already in touch with you to solve your issues. Please don't hesitate to contact me directly at info@oneeducation.org.uk for further inquiries. Best regards, One Education Team

Posted 4 years ago

“Good response to queries from very helpful staff, material in course of good standard. Would recommend to others.”

Helpful Report

Posted 4 years ago

Hi Dennis, Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 4 years ago

“Support team very responsive in my case. I have had an issue with my test results and certificate. they solved it immediately.””

Helpful Report

Posted 4 years ago

Hi Athira, Thank you for the wonderful review and for taking the time to share your feedback with One Education. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Posted 4 years ago

“I paid for the Aromatherapy and Essential Oil for Beginners Course along with a PDF Certificate. On Completion of the course you are instructed to upload 2 assessments which I attempted to do, however I was unable to complete the course until I paid for a further PDF Certificate which I had already previously purchased. I brought this to the attention of One Education at the end of Dec 20 and this is now 9th Feb 21 and after many emails, voicemails and various other means of getting in touch with One Education, I have heard nothing back from them. I have completed my course and have no certificate to show for this, therefore I have paid for a course and certificate as well as my time with nothing to show for this. This is a very unprofessional and untrustworthy Company and I will not be recommending ANY courses to friends or family as I would not like them to be conned the same way I was.”

Helpful Report

Posted 4 years ago

“I found the course to be helpful Went though all the videos And to learn then that you have to pay 129 pounds for your certificate When I've pay £14 for the course sorry won't use these again rip off”

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Posted 4 years ago

“The agent is super helpful.”

Helpful Report

Posted 4 years ago

Thank you for the wonderful review and for taking the time to share your feedback with One Education. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Posted 4 years ago

“If I could zero star I would. Had my money sent me my log in, but no courses showing.... numerous emails ignored and my 14 day refund is running out”

Helpful Report

Posted 4 years ago

Hi Lisa, Please take our sincere apologies for the technical issues. Generally when you purchase a course from our partners the courses automatically get added to the account but for some technical error you did not get your courses in time. However, one of our agents has already added the courses to your account and I believe you have started doing them. Please do not hesitate to contact me directly at info@oneeducation.org.uk if you need further assistance or have any other question. Best regards One Education Team

Posted 4 years ago

“You are sending me the soft copy of certificate i need the hardcopy and I paid the money already. And why are you not sending me or giving any details of it? I sent more than 15 mails. But no response. Don't you have responsibility with your customers? Please let me know did you send the hard copy? What is thetracking ID? When I get it? Please respond as soon as possible 🙏”

Helpful Report

Posted 4 years ago

“I have paid the money to get my hardcopy of 120 hour TEFL Masterclass. But I havent receive it yet and no response from one education to my mails. Please respond because its very urgent. I need to submit it before 6th of february 2021.I hope to get a reply as soon as possible because I have to submit the certificate before February 6th.”

Helpful Report

Posted 4 years ago

“I ordered for my certificate on January 26. I need my certificate before february 6th for my job relating procedures. I mailed many times and they replied that we will try to get back to you within 72 hours. Everyday they are saying that we will get back to you within 72 hours. but I didn't get any information from their side yet.”

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Posted 4 years ago

“The Lean Sigma course, error 404 on module 1”

Helpful Report

Posted 4 years ago

Dear Stephen, Please take our sincere apologies for your inconvenience. To provide a better learning experience we are upgrading the platform and due to the system upgrade some pages showing '404' error, but let me assure you that the issue will be fixed asap. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best wishes One Education Team

Posted 4 years ago

“Tutor doing video was great and explained everything in great detail”

Helpful Report

Posted 4 years ago

Hi, We are happy to hear you had a positive experience at One Education! We value your input and encourage you to let us know more details about your experience with us. Best wishes One Education Team

Posted 4 years ago

“I completed the Xero Accounting and Bookkeeping Online course and found it most enjoyable. Easy to follow and clear guidance in operating the Xero software. Highly recommend this course. Only downside is that you have to pay an additional fee for a pdf certificate.”

Helpful Report

Posted 4 years ago

Hi Debbie, Thank you so much for taking the time to leave an excellent rating. We really appreciate it. We also understand it would be better if we could include the certificate with the course price but there are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. Please let us know what we can do for you in the future. Best regards One Education Team

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Paid 25 pound for basic electricity course, module 2 is missing (404 not found). Want to complete quickly ahead of applying for a job but no reply to the complaint about the issue, quite frustrating. Site also freezes quite often. If it ever does get fixed they want another 9 cuid just for the pdf to say you've done it”

Helpful Report

Posted 4 years ago

Hi James, Please take our sincere apologies for the website issue. We are upgrading the platform and due to the server change some of our learners facing '404 Not Found' error and freezing issue but let me assure you that all web issues will be resolved once the upgrade process is done. We are working really hard to provide you the best learning experience. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best wishes One Education Team

Posted 4 years ago

“There is a great selection of courses here at a very good price, i have purchased 7 in total during lockdown and found the courses easy to understand and they are well set out. Any issues that i have had have been dealt with within 24 hours i would recommend one education to family and friends.”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you very much for your 5 star rating, we are thrilled to have you as part of the One Education family! If you need assistance regarding your next courses please don't hesitate to contact us directly at info@oneeducation.org.uk. We look forward to serving you again soon! Best wishes One Education Team

Posted 4 years ago

One Education is rated 4.5 based on 1,387 reviews