One Education Reviews

Name: One Education
Address: 63 St Mary Axe, London, United Kingdom
Rating: 4.45

4.5 Rating 1,378 Reviews

87 %

of reviewers recommend One Education

Company Reviews

Metrics

Info

4.5

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Creative Writing Complete Course Six weeks ago, I contacted One Education enquiring how to get hold of the 'free downloads' mentioned on the online platform - they still haven't resolved this and I'm still none the wiser. I'm now unable to continue with the course. Apparently there is also access to a tutor from Mon - Fri, this also isn't true. The constant 90% discounts on courses is a dead give away to the quality of these courses - don't waste your money, you can get more, up to date learning knowledge online and the CPD cert will not help you get a job - that statement is laughable.”

Helpful Report

Posted 3 years ago

Dear Learner, We are extremely sorry for your inconvenience. The free download materials are updated recently and we are yet to get the final copy from the instructor. You can study through the next units of the course. We are in contact with the instructor and hopefully the free materials will be uploaded soon. In terms of the discount, please rest assured at One Education we are always trying to provide valuable courses at a reasonable price and the CPD certificate will certainly add more values to your CV. Best wishes, One Education Team

Posted 3 years ago

“I am very impressed by the great service I was given. Henry Wood, was very efficient at replying to my query and even resolved it within a single day. Excellent service! Thank you Henry. Kind regards and much appreciated Jasmine.”

Helpful Report

Posted 3 years ago

Hi Jasmine, Thanks for leaving us a review, and mentioning Henry Wood. You’re right, Henry is always going above and beyond. I’ll be sure to share your praises with him! Best regards One Education Team

Posted 3 years ago

“I studied the Medical Receptionist and Hospital Service course. The course modules were very good and up to date for present situation NHS service. Very well organised bit sized modules as 12 of them. A fantastic start to the receptionist duties and our NHS Organisation how it’s growing and developing best in the world great example of Christian charity from our U.K. They only thing would recommend that little bit more emphasis on each modules how the students taking in info maybe recommend including that as the information vast 132 pages of information to be tested on. But otherwise value for money very privileged to been one education student. Keep up the great standards work for community learning worth worthwhile vocation 😊”

Helpful Report

Posted 3 years ago

Hi, Thank you for the 4 stars! It’s so great to hear that you loved the Medical Receptionist & Hospital Services course. Hope to see you again soon! Best regards One Education Team

Posted 3 years ago

“I took the hospitality revenue management course. completed it over a week. it was very good overall. only disappointment I have is receiving my certificate. it states we have a 24 hour period to at least receive the pdf version, which I am still waiting for a week and a half. Considering I paid more for the certificate than the actual course, it pretty disappointing. I have even sent multiple emails and am yet to here from anyone.”

Helpful Report

Posted 3 years ago

Dear Learner, Please take our apologies for the inconvenience. As you understand due to COVID-19 lockdown we couldn't provide our fastest service lately but rest assured that we are trying our best to recover it. I believe one of our agents is already in touch with you and resolved the certificate issue. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best wishes, One Education Team

Posted 3 years ago

“Affordable course with good contents!”

Helpful Report

Posted 3 years ago

HI, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon Best regards One Education Team

Posted 3 years ago

“Very exciting and excellent”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best regards One Education Team

Posted 3 years ago

“Their courses are of very poor quality and are not accredited. Particularly the Mental Health Awareness Course is very outdated.”

Helpful Report

Posted 3 years ago

Dear Learner, We are extremely sorry to hear that the course couldn't meet your expectations. This is one of our popular courses and we received bunch of good reviews on it as well. However, we have asked the QC team to have a look at it. In terms of accreditation, we have clearly stated on the course page that the course is not Ofqual regulated, rather, it's endorsed by ABC Awards and you have the options to choose either the ABC endorsed certificate or the CPD certificate after completing the course. I believe you might have missed that section. However, we want to serve each of our learners from every aspects to make his experience even better. One of our agents will reach you soon to clear your confusion and to make the things right to you. Best regards, One Education Team

Posted 3 years ago

“I have taken a couple of the courses and found them both really useful. Before you purchase you can see how long they advise the course will take which gives a good indication of how much content there is. One was a lot more detailed than the other. There is a lot of self study but the manuals I used were very detailed. Customer service is also very helpful regarding gaining certificates.”

Helpful Report

Posted 3 years ago

Hi, We are thrilled to have you as part of the One Education family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Best regards One Education Team

Posted 3 years ago

“Certificates have not come and I don’t think they will and courses is all reading and no step by step like they are meant to be”

Helpful Report

Posted 3 years ago

Dear Learner, Please take our sincere apologies for your inconvenience. We are processing your hardcopy certificate and depending on current circumstances it may take some time before you get it. At One Education we are always trying to provide valuable and engaging content and I want to assure you that your experience is not common. I will do everything I can to make sure we do better in the future. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best regards, One Education Team

Posted 3 years ago

“Good even though I thought it would be a longer course.”

Helpful Report

Posted 3 years ago

Hi, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Best regards One Education Team

Posted 3 years ago

“This course was a great way to refresh some previous knowledge and to learn a lot more. Would highly recommend this course to anyone looking to learn about compliance and risk management or to brush up their skills.”

Helpful Report

Posted 3 years ago

Hi Clive, We are thrilled to have you as part of the One Education family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Best regards One Education Team

Posted 3 years ago

“This Course was really great. I loved learning more about the subject and the information was informative and easy to observe. The exams was straight forward and happy with my certificate.”

Helpful Report

Posted 3 years ago

“The price was excellent but I had problems loading units, incorrect marks given, incorrect headings to topics and I cannot seem to purchase my certificate because I was given an invalid code. Contents were informative but frustrating process.”

Helpful Report

Posted 3 years ago

Hi Debbie, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Best regards One Education Team

Posted 3 years ago

“Paid for a occupational therapist course took my money provided no course you should be ashamed people come to you with the hope of bettering there lives all you do is steal from people and stress them out. Disgusting”

Helpful Report

Posted 3 years ago

Dear David, Please take our sincere apologies for the inconvenience. Because of a technical error your course wasn't assigned automatically but we added the Occupational Therapy Level 5 courses to your account manually. One of our agents tried to contact you regarding this misunderstanding but could not reach you. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best regards, One Education Team

Posted 3 years ago

“The course was good. I paid £25 for it, but there were a couple questions that were incorrect answers and would not let me continue until I have found the right answers. These were on the videos. There was one question about autism on the MCQ questions for unit 9 that was unfair since the unit mentioned nothing about autism (should be and is unit 10) this led to me getting that question incorrect (an otherwise perfect score). The content is good and thorough and helpful.”

Helpful Report

Posted 3 years ago

Hi, Thanks so much for sharing your experience with us. We hope to see you again soon. Best regards One Education Team

Posted 3 years ago

“Still waiting on a refund and reply on my course for certificate I think it's disappointing the way I've been treated. Thinking I've done a course I watched all the videos found them helpful But only to find I had yet to pay £129 for my certificate I think it's wrong when I payed 14 pounds for the course. Sorry not for me bloody wrong”

Helpful Report

Posted 3 years ago

Dear Learner, We do apologise for your inconvenience and I understand it may become disappointing latter if you do not notice it when purchasing the course but we clearly state on the course page either you buy it on our website or from a third-party reseller that you have to pay for the certificate separately. There are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. However, if you still want a refund of course you'll get it and I believe one of our agents is already in touch with you to solve your issues. Please don't hesitate to contact me directly at info@oneeducation.org.uk for further inquiries. Best regards, One Education Team

Posted 3 years ago

“Good response to queries from very helpful staff, material in course of good standard. Would recommend to others.”

Helpful Report

Posted 3 years ago

Hi Dennis, Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“Support team very responsive in my case. I have had an issue with my test results and certificate. they solved it immediately.””

Helpful Report

Posted 3 years ago

Hi Athira, Thank you for the wonderful review and for taking the time to share your feedback with One Education. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Posted 3 years ago

“I paid for the Aromatherapy and Essential Oil for Beginners Course along with a PDF Certificate. On Completion of the course you are instructed to upload 2 assessments which I attempted to do, however I was unable to complete the course until I paid for a further PDF Certificate which I had already previously purchased. I brought this to the attention of One Education at the end of Dec 20 and this is now 9th Feb 21 and after many emails, voicemails and various other means of getting in touch with One Education, I have heard nothing back from them. I have completed my course and have no certificate to show for this, therefore I have paid for a course and certificate as well as my time with nothing to show for this. This is a very unprofessional and untrustworthy Company and I will not be recommending ANY courses to friends or family as I would not like them to be conned the same way I was.”

Helpful Report

Posted 3 years ago

“I found the course to be helpful Went though all the videos And to learn then that you have to pay 129 pounds for your certificate When I've pay £14 for the course sorry won't use these again rip off”

Helpful Report

Posted 3 years ago

One Education is rated 4.5 based on 1,378 reviews