One Sure Insurance Reviews

"I purchased a Goods in Transit policy and Public Liability insurance from this company, paying approximately \u00a3220 upfront. The total cost for both policies was around \u00a31000. After about 30 days, I called to cancel the policies and inquired about the amount I would owe or be refunded. However, the system was down at the time, so I couldn't get a clear answer. I was informed that an \u00a385 cancellation fee would apply, which I accepted.\r\n\r\nThe representative assured me she would call back to clarify the financial details, but I received no further communication. I assumed there were no additional costs. However, two months later, \u00a3580 was taken from my account, leaving me overdrawn and unable to cover this expense. The bank honored the payment, but I intend to dispute it, as I did not sign any contract or give permission for this withdrawal.\r\n\r\nI have requested a copy of the phone call from when I canceled the policies. Had I been fully informed of the costs, I would have continued with the policies, as I have essentially paid for them and only used 30 days out of 335. This situation has caused significant financial hardship during a time when affording basic necessities is already a struggle.\r\n\r\nPlease find my policy numbers below:\r\n\r\nP-0142-0005610RL\r\nP-0142-0005609RGIT"