One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish”

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Posted 3 years ago

“Easy to use app and prompt service Assistance arrived within 30 mins”

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Posted 3 years ago

“Not impressed from start to finish Firstly, they couldn’t find me on the system.I then waited 3.5 hours for them to get to me, when the guy did arrive, he seemed really grumpy and had very poor communication and customer service skills. Terrible service really disappointing,”

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Posted 3 years ago

“Friendly service and knowledgeable. No nonsense recovery from my house to my local garage”

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Posted 3 years ago

“Went to One Call website logged in asked in chat if my policy included home start in the breakdown cover that was included they said yes I had paid for that. Then I clicked on the breakdown tab and followed the instructions to report a breakdown which was my car not starting when I turned the key. got a text to say they will be with me in about an hour and a half. Surprisingly they arrived half an hour later. Connected a battery booster to the battery of my car asked to start the car and it started. Job done. Told me to leave the car running for 45 minutes. The guy was very friendly and professional. Would recommend them as they did a good speedy job. I am very satisfied with what they did HG5”

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Posted 3 years ago

“Fast response ,polite and efficient . Well done! HG5”

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Posted 3 years ago

“Very good service and reasonable price 100% satisfied”

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Posted 3 years ago

“Dan from Ghost Recovery was most excellent professional and discussed his way through the fault finding. 5 Star Dan. Nevertheless when contact live chat 1 call absolutely useless did not understand my messages and fobbed me off to a telephone number which held me in a queue.....”

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Posted 3 years ago

“Quick and easy. I was advised it may take up to 180 mins before collection. However, while I was being told this, my was ringing by the breakdown guy to say he was approaching the back of van, and would I like to return to the van”

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Posted 3 years ago

“Broke down in Exeter on way home to Aberdeen from Cornwall on Saturday afternoon phoned for help from one call OK they could pick my car up but I had to name the garage I wanted my car taken too which I had no idea where any of the garages are as don't come from that area got more help from the pickup company than I did from one call not impressed with them at all was on the phone to them for over an hour while the people that was with me tried finding a garage that was open that we could take our car too so was stuck in the blistering heat with 3 kids for about 3hrs tried finding a company to hire a car but everything closed between 2 and 4pm couldn't get any ended up with loan car from pickup company to get us home now waiting to hear when our car will be ready for pickup which repairs is £1200 (clutch) will never use one call again”

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Posted 3 years ago

“Initial contact made with a phone call which initiated a text message being received which then required a Web based series of questions. A call was then received and only at that point was the recovery service dispatched. This all took 25 minutes. It all worked with no problem but rather long winded. Cannot fault GRS recovery who transported us home.”

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Posted 3 years ago

“Excellent service the lady who took my call regarding my breakdown was very efficient and recovery Chap Brilliant and so reassuring .”

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Posted 3 years ago

“Excellent service at a very stressful time, caring and understanding 👍”

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Posted 3 years ago

“broke down not far from home in a supermarket, car was looked at very quickly and being repaired the next day so very pleased.”

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Posted 3 years ago

“I broke down at North bound M5 service station, the service I had was brilliant and the recovery man Jack who works for Auto Support Strensham was an absolut brilliant laugh 👌👍”

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Posted 3 years ago

“I would have given 4.5 if that was an option, the rescue vehicle was later than the expected time, however this was due to traffic driven by road works elsewhere, which I was aware of. The driver was friendly and helpful.”

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Posted 3 years ago

“After having a blowout on the M42 I contacted Onecall rescue. The call handler said that he would send me a text message with a link that I needed to complete the information and someone would ring me back. I completed the information only for it to say that they were unable to process my request and I had to ring. I called back only to be told that I would have to contact a local garage to source a tyre before they could send help. I was on the M42, miles away from home and didn't know the local area. The call handler told me to google it, when I told him that this was ridiculous and potentially in danger at the side of the busy M42. His response was that if I was in danger I should call the Police and that I wouldn't ring a taxi not knowing where I was. The police were more helpful and helped me find a garage and I was eventually recovered and taken to a local garage. The garage was unable to replace my tyre as the blowout had split my wheel. I rang Onecall to arrange to be recovered and taken back home, only to be told that I had already had one call out that day and they couldn't send someone out for the same problem. My policy states unlimited call out and I was left stranded, unable to drive my car. I am not impressed with the service and I will be making a complaint.”

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Posted 3 years ago

“Very quick service just waiting for the repair, very impressed by kindness shown”

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Posted 3 years ago

“Smart efficient polite and courteous. Well done.”

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Posted 3 years ago

“Excellent service and very, very quick. Recovery man was fantastic. Highly recommended! Thank you.”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews