One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A flat tyre just after I pulled out around the corner. One Call sent a recovery who discovered a nail in a very new tyre. Swopped over my temp wheel and I was able to drive to tyre shop The cost was not good £20 call out but + £35 for anything wheel related. I will look in to a different insurance that properly covers breakdown and flat tyres as feel too high a cost for a short fix.”

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Posted 1 year ago

“Very helpful, tracked the van was on time and very nice, thank you”

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Posted 1 year ago

“Could not have been quicker, being an OAP I was really pleased with prompt service and not having to wait around in the cold.Telephone service was excellent ( but not everybody has a Smartphone) might be an idea to ask? Only letdown was the actual driver who must have been having an off day....did nothing but moan from beginning to end of call out.”

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Posted 1 year ago

“Mechanic arrived early at our breakdown. Diagnosed the problem and effected a solution efficiently and courteously. Very happy with the service provided.”

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Posted 1 year ago

“Easy to report breakdown. Help came very quickly and sorted out my problem. Could track the breakdown arrival which was great. Great service”

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Posted 1 year ago

“All good, no complains, the rescue drive turn up on time. I wasn't expecting him at the time, but fortunately for me, he was just around the area. Very helpful young man.”

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Posted 1 year ago

“Really quick at getting there, really friendly, really helpful, excellent service”

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Posted 1 year ago

“My 2nd call into One Call was very successful and the lady could not be more helpful. The breakdown lorry came within 1 1/2 hrs and was very efficient.”

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Posted 1 year ago

“Very helpful and quick the call centre and brake down service so efficient”

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Posted 1 year ago

“on 16th February while towing my caravan along the M5 I had a puncture in one of my caravan tyres at 11.30 am. I pulled over on to the hard shoulder and phoned One Call to be told if I was in a dangerous position I should ring 101. I rang 101 and after 90 minutes I got through and explained the situation. After waiting for over 1 hour I rang 101 again and said I was in a desperate situation. I then got a call back from the police saying it was my insurance company who should be dealing with it. It is now coming up to 5pm. I rang One Call again and the person who handled the situation this time was very good, I think her name was Leanne, she kept us in touch with what was happening. Around 9pm (10 hours from when we broke down) we were finally taken off the M5 and the driver handled the situation very well. Our major problem was created when our first call to One Call was not handled properly. Once we got things moving it was handled ok.”

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Posted 1 year ago

“Really helpful”

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Posted 1 year ago

“The girl in the call centre was very efficient”

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Posted 1 year ago

“Came out with out tow truck Could not fix car as I thought it was the battery Insurance companies portal not working so I could not log on to get recovery today I will be changing insurance companies and demanding money back The recovery guy was amazing tho no faults with that side just one call insurance are shocking Do not insure with them”

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Posted 1 year ago

“Easy to track to see exactly where they were. Very friendly and efficient”

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Posted 1 year ago

“Absolutely fabulous in no time at all I was up and running,advise to anyone pay the extra for home start”

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Posted 1 year ago

“One call we're really quick with their response. And the chap that collected my poorly car was very pleasant”

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Posted 1 year ago

“Very easy to get through Recovered within the hour Great service and friendly”

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Posted 1 year ago

“Although the breakdown recovery was pretty straightforward, and the chap who recovered my car was friendly and helpful. The actual organising the recovery was not a simple process, took over 40 minutes because internet kept cutting out and trying to phone and speak to someone was not easy. Although when I did finally speak to someone they were helpful and friendly”

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Posted 1 year ago

“Helpful and nice costumer-service”

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Posted 1 year ago

“Using breakdown service, near immediate call having logged the breakdown with polite helpful reassuring support, well done.”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews