One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was friendly and helpful. However, attention needs to be paid when taking location details. The postcode given to the recovery agent did not match the one provided.”

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Posted 8 months ago

“Very quick quality service was received for myself and my daughter as we are both classed as vulnerable. Came and rescued us within half an hour. Thankyou for your fast response”

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Posted 8 months ago

“First breakdown couldn't help as needed to go to a garage and they were all shut.second call out the next day took the car to the garage. Both very helpful people. Both times good quick helpful service from one click as well.”

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Posted 8 months ago

“The handler Jack was amazing and very knowledgeable. I was grateful for his advice.”

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Posted 9 months ago

“For a very early call, the call handler was very clear and helpful with instructions on how to proceed to report my breakdown.”

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Posted 9 months ago

“The breakdown call handler Adam, was very helpful and sorted out the booking of my recovery really quickly. However, the portal needs some amendments as it is not easy to navigate and when you want to book a new claim, it asks you to call the main number. Once you call and explain the situation, you get sent another link to exactly the same portal and no option of creating a new claim!”

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Posted 9 months ago

“Thanks for everything today so easy to sort. The whole team Inc Adam and Niki a huge thanks. Excellent service and support. Please use this excellent service.”

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Posted 9 months ago

“Customer service was good and efficient. Happy with service.”

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Posted 9 months ago

“The mechanic/driver who came to assess my car was REC 085 know as Rob. Such a very helpful gentleman who did everything he could he even too me to get some performance my car. I have used this service before and they are very prompt to arrive and always helpful. Thak you One Call.”

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Posted 9 months ago

“Service was good with the recovery truck reaching us within 2 hours. Even after a change of location due to highways agency initally recovery us from road works on the motorway”

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Posted 9 months ago

“Quick response.. and jack who I spoke to was ver clear and kind and considerate.”

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Posted 10 months ago

“Took out new policy yesterday no confirmation email cannot access portal money taken for payment not able to contact you”

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Posted 10 months ago

“I started out with a flat battery which wouldn’t jump start so a breakdown truck was needed. I spoke to a lady on the phone who was incredibly reassuring and patient the whole time , particularly as I was worried that I had to start the whole process off again in the morning. She reassured me the night before on what to say on the phone and she was extremely helpful the next morning as she remembered who I was and arranged everything very smoothly without any hassle. Things went exactly as she said they would. Craig was outstanding when he arrived. Extremely helpful and friendly and expertly reversed the truck round 2 very narrow corners as the car wouldn’t jump start. Got the car on the trailer without any trouble and delivered safely and efficiently. I suffer from severe chronic anxiety and they both made the experience far easier to deal with.”

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Posted 10 months ago

“Thanks to keron it made the two hrs drive pass quickly”

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Posted 10 months ago

“Everything went good The man who came was very good and polite The only problem was that my wife is disabled and could not have got into the breakdown vehicle but as it turned out the gentleman got the car started so I was able to drive the car home although the battery was dead so as long as I kept the engine running I was able to get home Thank you”

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Posted 11 months ago

“Staff very polite and professional over the phone and recovery very quick and efficient”

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Posted 11 months ago

“Came within the hour, placed me in his cab while he worked in really bad weather and the drove me home safely.”

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Posted 11 months ago

“Good service from start to finish, was really helpful & kept me informed on how long he would before he got there. Problem was solved quickly, would definitely recommend this company”

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Posted 11 months ago

“Superb service from the breakdown man who answered my call and the wonderful gentleman who came to my rescue. Polite, friendly and very knowledgeable. Thank you guys!”

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Posted 11 months ago

“We brokedown and had to be towed home. It was a stressful situation but James who came and collected us and checked the car over was top class. He went above and beyond in what we were expecting eg. to just be carted home. But he reassured us by checking the car over that it would be an inexpensive fix. But it was his genuine kindness, making sure we got in the cab and got warm, even asked us if we wanted anything in the shop. I went from feeling very anxious to feeling very safe and looked after. The world could do with more folk like James! So thank you!”

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Posted 11 months ago

One Call Rescue is rated 4.6 based on 1,913 reviews