One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,431 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first call I made and was sent text message I couldn't do anything,but after calling back and doing everything over the phone ,I was so pleased at how easy the service was and so helpful.”

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Posted 1 month ago

“easy process on your phone and I could also phone direct to change the recovery destination after speaking with the garage. Top service driver was excellent.”

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Posted 1 month ago

“Friendly, helpful ,professional, thorough.”

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Posted 1 month ago

“Fast breakdown cover, took to a garage of my choice, very helpful and friendly service”

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Posted 1 month ago

“Very helpful, went out of his way to help me. A credit to your company”

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Posted 1 month ago

“My battery failed, so I called up to start with. This was a waste of time as they basically directed you to the online booking form. The first recovery came in 2 hours which was a longer than I would expect in Sheffield. He diagnosed that it was a fault with the alternator but he was being called away to more urgent job (apparently there was a bad crash nearby) but said they would send somebody else shortly. I had to call up again to make new booking for recovery. One of the most annoying things was that One Call somehow made out that it needed to be a separate booking for recovery anyway, which is nonsense as the first vehicle could have taken us. The second vehicle came in around an hour this time. It took a long time to get onto the truck as the electric handbrake had locked, so we only just got it to the garage before it closed almost 6 hours after the initial call. The problem was not with the 2no separate local recovery companies but One Call themselves.”

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Posted 1 month ago

“I was impressed with the speed and efficiency of the breakdown service and also with the calm reassurance of the driver in what was ,to me, a very stressful situation.”

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Posted 1 month ago

“BM5 gave excellent customer service Such an easy experience I wasn’t in a difficult situation but the customer service team member was efficient and calm and precise and I’m sure calming in different circumstances Well done”

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Posted 1 month ago

“Came within time specified. Jump start to car and on my way. Very pleased with service. Thank you”

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Posted 1 month ago

“Call handler LP5 was very helpful when my car broke down at the roadside. After taking all the details I received a text confirmation within minutes and shortly after another with the name and approx ETA of the recovery company. The wait time was minimal so I am happy to give a 5 star rating to all involved.”

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Posted 1 month ago

“Answered everything that I asked and explained thoroughly to me”

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Posted 1 month ago

“Great service polite and friendly gentleman thank you for helping me today.”

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Posted 1 month ago

“They phoned with a time. They were given the wrong address but phoned us and problem soon sorted. They completed the job and friendly.”

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Posted 1 month ago

“I broke down twice , the first time I was rescued within an hour and towed back to my home. The second time I was rescued within twenty minutes. Both recovery drivers were amazing and one call did exceptionally well at keeping in touch with text updates! Amazing service. 😊”

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Posted 1 month ago

“We had a prompt service, no issues at all. Thank you.”

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Posted 1 month ago

“Super impressed - very quick response and resolution within a few hours.”

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Posted 1 month ago

“Dreadful service. Wife not able to report a breakdown over the phone. Was told on 2 separate occasions she had to use a portal. The link sent to her did not work. I was able to use the portal from my computer. Had I not been able to we wouldn't have had anyone come to fix our car”

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Posted 1 month ago

“Very helpful and friendly driver. Great service”

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Posted 1 month ago

“Making contact was easy, and my flat tyre was soon replaced with the spare. Thank you.”

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Posted 1 month ago

“Ba3 was helpful clear in explanations made sure all details were covered”

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Posted 1 month ago

One Call Rescue is rated 4.6 based on 2,431 reviews