One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The breakdown phone call was answered quickly by a friendly lady. We tried to answer the online questions as requested but with the motorway traffic thundering by it was quite stressful. However, when we rang back the lady was very helpful and completed the questions for us. The rescue truck arrived in about an hour and a half and before the scheduled arrival time and he delivered us to our destination in a professional manner. The whole experience was very reassuring.”

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Posted 1 year ago

“I had a flat and couldn’t get the nuts off to change the wheel. I called one call rescue line. It was answered very quickly by a very helpful and polite man. He explained the process of a text and how to process the call out. The text came immediately. I followed the links which picked up where I was ok Ned on a map accurate the house number and street. One hi. Up in the process was the question re pets in the car. I ticked zero but it stalled at that question. I called back and spoke to the same helpful man who immediately actioned it over the phone. Ten minutes later I had a call from the mechanic to say he was in his way. The tyre was changed successfully and I was on my way again. I was very satisfied and impressed by the first class service all the way. Thank you”

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Posted 1 year ago

“Call staff were good but recovery was terrible took me 5 phone calls to get somebody what was surpose to be 60 to 90 mins turned out to be 4 hours only once did I get a call from the recovery people and that was when he had gone past our house and dident now what number we lived at that was a terrible service”

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Posted 1 year ago

“Still I am in the road”

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Posted 1 year ago

“Very polite and prompt and fast servuce from Customer services and breakdown services driver”

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Posted 1 year ago

“My car would not start so called One Call Rescue for help at 1309 hours on 27/03/23. I have Gold Membership Breakdown cover. Spoke to a guy called Wion who took my details and said will text me a link to pinpoint my exact location to help the Recovery agent to find my vehicle. I clicked on the link received and it took me to the One Call portal on the internet and, after logging in, the portal said "Please wait" so I waited for over an hour but no sign of Recovery agent. I called One Call Rescue again at 1412 hours and spoke to a lady who was helpful. After taking my details, she said that my previous call is not logged on their system!! I asked her to speak to her colleague Wion who handled my initial call. She said she will now have to log my call manually and send me a text to confirm. She said she she will also send me a text to track the location of the Recovery agent. Both texts were received. The Rescue call log confirmation stated that help will arrive by 1522 hours. The Recovery agent arrived just before 1522 hrs and started my car. By this time, I had waited 2 hours for help because my initial call was not logged on their system by Wion. Was this negligence on the part of Wion the call handler or a problem with their system? Why didn't Wion sent me the text confirmation of the initial call confirming that my call has been logged? The lady who handled my second call was more helpful and effective in handling my call for help. I forget to ask for her name but Thank you.”

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Posted 1 year ago

“Service was good overall. Andy the mechanic was great, put me at ease and was quick to diagnose and fix the problem. He has to cover a wide travel zone being based in Chesterfield which meant a longer than expected wait.”

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Posted 1 year ago

“Such a quick fantastic response from One Call. And friendly face from the recovery breakdown man. Lovely service from all”

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Posted 1 year ago

“Took a long time to arrange recovery and the portal was a waste of time and got it all wrong, but once I spoke to a person I was recovered within a hour and a half.”

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Posted 1 year ago

“The recovery vehicle was trackable to my location and arrived ahead of time, great service, very friendly and professional”

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Posted 1 year ago

“One Call didn't really make me happy. I had a severely flat tyre and no spare so I called One Call. They said I would have to find a garage which was prepared to fit a new tyre. It took me a while to find a suitable tyre supplier. Meanwhile a recovery vehicle was sent, which took an hour and was not able to pick up my car or repair the tyre. The driver tried to find a local supplier so he could fit the tyre himself, but there were none in the area. Eventually another vehicle arrived to convey me to the repair shop and after another hour or so the repair was completed at my expense. Not exactly One Call!”

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Posted 1 year ago

“Prompt, efficient service”

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Posted 1 year ago

“Speedy / high quality service - from customer service and the last 2 relay drivers… Gary on Friday and Jason today! Really great 👍🏻”

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Posted 1 year ago

“I had a very flat tyre and needed assistance to the local garage, I got intouch with one call and they called me back straight away and arranged for a rescue, very helpful and very polite.”

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Posted 1 year ago

“Very helpful, straightforward and professional, thank you.”

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Posted 1 year ago

“Fast reliable friendly service, back on the road within the hour”

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Posted 1 year ago

“Swift service and all sorted very quickly.”

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Posted 1 year ago

“Having reported breakdown link was sent to report a breakdown ( again? Is this really necessary?) Couldn't submit in the event. Called again to check if had gone through; it hadn't. So on 2nd call operator reported breakdown; no link required. Breakdown service was very good. What would happen if caller didn't have smartphone??”

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Posted 1 year ago

“Quick,and easy.recovery arrival as described,friendly and helpful”

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Posted 1 year ago

“So easy called at 1000 recovered by 1230. Fantastic customer service 👏”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews