One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service tow truck men excellent.just one negative took ages to contact one call on portal and phone”

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Posted 2 years ago

“The customer service team are helpful when you ring them. The only concern is when you get the text link to fill in the online form it's a bit confusing when you're not computer literate. The auto phone location didn't give the right location, gave the road over the motorway instead of the motorway.”

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Posted 2 years ago

“Well handled call and polite efficient repair man arrived in about 45 minutes”

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Posted 2 years ago

“Breakdown chap was very helpful but a 4 hour wait.”

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Posted 2 years ago

“I don’t want to make a huge fuss here ! As at the end of the day they recovered my broken down vehicle and that is their job, I am a stonemason and fencer and do my job well, But I do not expect huge adoration for doing it ! As it is my job, however they turned up, recovered my vehicle and took myself and vehicle home ( after a hour and a half) the recovery guy was pleasant enough and he did his job as was expected, so all in all, I got what I paid for ( breakdown recovery) with no issues.”

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Posted 2 years ago

“Very quick to respond - got me going so could get home. Had trouble with portal. So phoned again and they did all for me - 2nd operator very helpful.”

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Posted 2 years ago

“Great to get a link to see where recovery truck was. Gave real piece of mind. Beeches recovery were excellent. Sebastian came out first to review the vehicle. Very knowledgable and clam. Vehicle couldn’t be fixed but we were at at running camp with my daughter so was keen to stay the day so she could complete it. One call would not “pre book” a recovery truck, but Sebastian asked his control room and they sorted it out with one call - that’s customer service Mick came right on time, quick and friendly. Got us home safe and well”

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Posted 2 years ago

“Sam from Edam recovery was very good and calming because I was quite stressed! He got my vehicle home with no problems only thing was it took an hour longer for him to get to me than I was told so 3 hours in total to wait but it was at peak traffic time so thank you Sam!”

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Posted 2 years ago

“The breakdown phone call was answered quickly by a friendly lady. We tried to answer the online questions as requested but with the motorway traffic thundering by it was quite stressful. However, when we rang back the lady was very helpful and completed the questions for us. The rescue truck arrived in about an hour and a half and before the scheduled arrival time and he delivered us to our destination in a professional manner. The whole experience was very reassuring.”

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Posted 2 years ago

“Service was good overall. Andy the mechanic was great, put me at ease and was quick to diagnose and fix the problem. He has to cover a wide travel zone being based in Chesterfield which meant a longer than expected wait.”

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Posted 2 years ago

“Took a long time to arrange recovery and the portal was a waste of time and got it all wrong, but once I spoke to a person I was recovered within a hour and a half.”

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Posted 2 years ago

“The call staff were very helpful and informative and the rescue driver delivered my car to the nearest garage for a puncture repair and he was also very helpful. This is the first time I have claimed on the breakdown part of my insurance and I was very reassured that it is worth having.”

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Posted 2 years ago

“Arrived a lot quicker than I expected. The Mechanic was very professional, friendly and knowledgeable and offered tips/advice. Very passionate about his work and had a can do attitude that got my vehicle started. Would definitely recommend.”

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Posted 2 years ago

“Easy to book rescue for flat tyre. Booked for 2 hours later which wasn’t idea but car was safe and on a positive note the rescue guy could come earlier than first planned. Happy with service, was surprised by the extra fee for tyre change.”

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Posted 2 years ago

“Service was excellent mechanic was very helpful”

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Posted 2 years ago

“Very good service breakdown truck turned up earlier that expected which was great and sorted the problem quickly and got me back on the road”

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Posted 2 years ago

“Very helpful, tracked the van was on time and very nice, thank you”

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Posted 2 years ago

“All good, no complains, the rescue drive turn up on time. I wasn't expecting him at the time, but fortunately for me, he was just around the area. Very helpful young man.”

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Posted 2 years ago

“My 2nd call into One Call was very successful and the lady could not be more helpful. The breakdown lorry came within 1 1/2 hrs and was very efficient.”

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Posted 2 years ago

“Although the breakdown recovery was pretty straightforward, and the chap who recovered my car was friendly and helpful. The actual organising the recovery was not a simple process, took over 40 minutes because internet kept cutting out and trying to phone and speak to someone was not easy. Although when I did finally speak to someone they were helpful and friendly”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews