One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Forgot I had the cover as I’ve never had to use it before. Was easy to arrange pick up of me and my bike and was home within 2 1/2 hrs of breaking down. Total cost £26. Only had to travel 13miles but would have been much more expensive to arrange an alternative method. The recovery lorry was well equipped and securely transported my bike which was good.”

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Posted 5 years ago

“I had a flat tyre which literally crumbled. I spoke to JA9 whom put my mind at ease, he was extremely helpful & expressed that recovery would contact me within the next couple of minutes to give me an ETA. Within seconds of coming off the phone, recovery called & I was told the recovery driver would ring shortly to let me know how long he would be & that he would be here within the hour. Wow, minutes later the recovery driver called to say he would be with me in around 15 minutes. He made me feel at ease whilst ensuring where I had broken down I was safe & his knowledge of the area was impeccable. I have to say it was an absolute 1st class service all round. I was back on the road within 40 minutes of making the first call to One Call Rescue. Thank you all so much & keep up the fantastic work!!”

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Posted 5 years ago

“Rang as car wouldn't start. NA2 replied said they would be with me between 1 and 1 1/2 hours. Got phone call almost straight away to say someone was on their way and would be with me in about 20 minutes. Needed a new battery which they fitted and I paid over the phone. Brilliant service.”

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Posted 5 years ago

“JA9 was very helpful on the phone and although car started an hour later they asked me to please phone and let them know I got home safely.”

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Posted 5 years ago

“Had a flat. Phoned one call and within a couple of hours all was well again. The tyres fitter was very helpful and friendly.”

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Posted 5 years ago

“Very quick and efficient”

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Posted 5 years ago

“Callout on Christmas Day! Arrived within the hour. Pleasant and efficient service. Sorted quickly. Impressed”

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Posted 5 years ago

“very prompt efficient service, arrived quicker than promised.”

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Posted 5 years ago

“Absolutely appalling was told call out would be 60-90 mins. Three and a half hours later I was still waiting and was told it would be another hour. I luckily had my 95 year old father picked up after an hour as it was getting dark and cold. I ended up cancelling the call out when I was told it would be another hour and will deal with it tomorrow . You are not worth one star. This is meant to be free call out with insurance but it is not as you have to pay £20 before they will even process it and then they tell you about the extras you might incur .”

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Posted 5 years ago

“Great service nice staff.”

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Posted 5 years ago

“Excellent service lovely staff.”

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Posted 5 years ago

“Do not use this company - woeful customer service. Spoke to individual named Stuart who was very patronising, and their other colleague did not explain certain items about the policy which means that I am now stuck in the cold without recovery. Thanks One Call - I won't be recommending you.”

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Posted 5 years ago

“The operator could not have been more helpful with the problem i was experiencing with my vehicle”

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Posted 5 years ago

“Customer sevice was excellent rescue was sent out within an hr I did have a child with me in the vehicle ,recovery was very polite and had me back on the road”

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Posted 5 years ago

“Very happy”

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Posted 5 years ago

“Great to hear a very clear speaking voice on the end of the line and receive clear instruction both on safety first regarding my vehicle then precise information regarding the breakdown details. I could not fault Stuart’s instructions and advise given. I managed to get my car to a garage nearby who were able to carry out the necessary repair”

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Posted 5 years ago

“Wow arrived in 20 minutes after being told 60/90 minutes wait. Just needed jump start after leaving my lights on overnight. Very pleasant guy. Thankyou”

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Posted 5 years ago

“Very prompt arrival and quick resolution. GN3”

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Posted 5 years ago

“Excellent response attending the breakdown,Engineer very helpful and had me on my way within 10 mins.”

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Posted 5 years ago

“Disgusting customer service. Lone woman in the middle of nowhere 2 am in the morning. Been told they want 20 pounds up front can’t take the car to a garage as it is closed, won’t leave it outside of garage because they can’t. £3 a mile to get recovered to my home address as no garrage and earliest they can recover me is 6.30 am. If I feel I am in danger call 111.”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews