One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick response, helpful from the start to finish”

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Posted 3 years ago

“Code SM1 Excellent Customer Service - friendly courteous helpful and knowledgable Fast and friendly response from breakdown mechanic who changed my tyre giving good advise Very pleased with whole operation and recommend One Call to all”

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Posted 3 years ago

“The assistant on the phone was courteous and helpful. He suggested i go online to book help. I asked that he do this and he was cool. He suggested getting towed in the a.m. as it wasnt urgent that night. Glad it was towed at night because the huge tow vehicle for my van would have blocked traffic in the day time. The repair pick up was patient and friendly and efficient.”

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Posted 3 years ago

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Posted 3 years ago

“We have had to call the breakdown two days in a row for 2 different problems. First class service. THANKYOU”

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Posted 3 years ago

“I called after being stranded at my son’s school due to a flat tyre. The call centre staff were lovely and helpful. The gentleman that arrived was very friendly and helpful and had me started in 5 mins”

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Posted 3 years ago

“Excellent response to breakdown. Was kept in the loop the whole time and everything very efficient and professional. Well impressed.”

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Posted 3 years ago

“App on phone very difficult to use. 3 stage process stage 1&2 fine but no ‘continue’ button on stage 3. Had to phone 3 times before someone st call centre logged the call with a garage. After that, service 5*, told call out is averaging 60 to 90 mins but within 30 seconds phone call from garage and 5 minutes later they had arrived. 5 minutes after that in the road again with advice on shat was likely root cause. Brilliant, Sort the app out and definitely a 5*.”

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Posted 3 years ago

“everything very smooth and efficient 10/10”

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Posted 3 years ago

“Very pleased with the service from start to finish. Arrived on time stated sorted out my car. Technician was very polite as was the lady at the call centre.”

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Posted 3 years ago

“Excellent from strat to fininish”

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Posted 3 years ago

“Please make sure you read the small print on the basic recovery . I stayed with my usual breakdown after reading one call policy details, which in my opinion is not fit for purpose. You will be charged £20 call out charge plus £3 for every mile (after first ten miles). So do the maths, it's ok if you stay local, but if you have to be recovered and you live 200 miles away it's £600.”

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Posted 3 years ago

“The service was fantastic and so quick. The mechanic was kind and friendly. I would definitely recommend this service.”

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Posted 3 years ago

“Very speedy to serve and carried out repair quickly”

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Posted 3 years ago

“So helpful, and patient and they even managed to find me when I didn't know the name of the road where I had broken down. You have great staff, well done you. Please pass on my thanks.”

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Posted 3 years ago

“From begiining to end, very helpful, polite and put me at ease. From telephone call to office with Jo to mechanic and recovery vehicle. All streamline. Very informative and kept to times quoted. thank you. JU1”

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Posted 3 years ago

“It started well but ended up i was directed to wrong breakdown service had to phone one call again and go through it all again , almost 3 hours from first calling . But last girl wavered callout charge as i had been mucked about . Just glad it wasn't rainjng”

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Posted 3 years ago

“A bit of a wait but the mechanic was great really friendly and helpful.”

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Posted 3 years ago

“So easy to use app, was called back very quickly, got a text for arrival time. And resolve the breakdown”

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Posted 3 years ago

“Very efficient and helpful.”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,913 reviews