One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service , assistant was really friendly, just the wait time was to long. I received the approximate time and the RAC came at that time.”

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Posted 4 years ago

“As a older person speaking to someone is easier for me... Stewart SY7 was very good and solved the problem very quickly.. I have been with you for years and have always appreciated the high level of attention your staff give.. A big Thank you to all those who work at One Call......”

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Posted 4 years ago

“Excellent service! Call handler SW6 was very polite and efficient. He informed me that the mechanic would arrive within 1 hour. Mechanic arrived within that time and fixed my car quickly and efficiently. A huge thank you to all! Highly recommend.”

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Posted 4 years ago

“Quick service extremely helpful from call handler to brilliant mechanic”

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Posted 4 years ago

“A very good service from first contact by phone to arriving back home, thank you.”

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Posted 4 years ago

“The guy on the phone was friendly and efficient. Their agent was at my house in less than an hour for my home start. Quality service !”

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Posted 4 years ago

“Really quick and efficient, great service. The guy I spoke to was understanding and empathetic too which made the whole process much easier.”

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Posted 4 years ago

“The £20 call out charge is a bit annoying as I could have probably sourced my own separate cover for similar money and not incurred the charge, overall the customer & service where excellent.”

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Posted 4 years ago

“Excellent service from your company and recovery team.”

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Posted 4 years ago

“Very helpful and very prompt Only had to wait several minutes before help turned up. The mechanic was very polite and helpful and I was on my way in no time. Cf9”

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Posted 4 years ago

“The young man on the end of the phone was very efficient, polite and personal. As this is the first time I’ve had to use them I am more than happy with the customer service I have received so far. Fingers crossed the mechanic is able to get me up and running again”

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Posted 4 years ago

“The young man on the end of the phone was very efficient and helpful and the mechanic was with me within the time given. I was impressed with the service.”

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Posted 4 years ago

“The young man was very polite and helpful”

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Posted 4 years ago

“Great help as the car was not functioning correctly just as we were leaving the airport after our holiday. Kindly. Took us and our car home. Many thanks”

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Posted 4 years ago

“Excellent service, waited less than an hour and door to door! Thank you to all involved especially Dan the truck driver a thoroughly great geezer.”

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Posted 4 years ago

“The guy I spoke to .was very helpful.he sorted everything out for me .brilliant service”

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Posted 4 years ago

“I waited 3 hours and 10 minutes for a recovery vehicle to get to me. I made a call at 18:36 and was told they should be with me in an hour. After about an hour and a half I called again and was told their was a delay and they would be another 35 minutes. Another hour I called again and was told they would be with me in 15 minutes but anothe 30 minutes later they still weren't with me! Although the One Call agents were helpful when I telephoned them and did put in for a call out straight away, I was left waiting for over 3 hours. I am disabled and couldn't go anywhere without my car. I also suffer with panic attacks and had a panic attack while I was stuck waiting because my phone was running out of battery and I was really worried that I would be stuck there all night. It seems from what I was told by the recovery man that the original breakdown van had a fault and instead of getting somebody else to come to me, they messed about. The mechanic who eventually came to me said he was sitting around for the previous 6/7 hours (since 3pm) and only had a call to go to me 40 minutes before he arrived at 21:46 This really is not good enough!”

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Posted 4 years ago

“A great no fuss service, quick response and informative. Thank you cf9 and the recovery driver for making a dark, rainy Sunday night better.”

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Posted 4 years ago

“Service was great from one call Rescue and SW6 helped me with everything I needed to know, let me know to get into a safe location and let me know a ETA within a couple of minutes on the phone! Recovery dropped me off right outside my house as I asked as well, couldn't ask for a better service”

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Posted 4 years ago

“Quick polite and helpful”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews