One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable recovery time, good helpful guy”

Helpful Report

Posted 1 year ago

“Kind and helpful lady who took the details of the breakdown by phone as online system wasn't working. Recovery man helpful and reasonably quick”

Helpful Report

Posted 1 year ago

“They were relaxed, reassuring and quick to get to us. Thank you so much, Mick saved the day!”

Helpful Report

Posted 1 year ago

“Phoned for rescue at around 10.15 am on 12.04.23. Flat battery on my drive .Received message mechanic to arrive at 1.10pm. No show so Phoned at 6.15pm.was told it would be rescheduled mechanic arrived at 9pm and left at 10pm could not fix the problem. Left me a lock Smith No to re program keys. Today 13.04.23 called RAC at 9am mechanic arrived 10am got the vehicle running and diagnosed a faulty battery (3 mths old) have since had the battery replaced. All is well. One Call Rescue failed misserbly.!!.”

Helpful Report

Posted 1 year ago

“All parties were excellent and extremely helpful. Waiting time to be picked up was short. Reporting breakdown was easy and responses and updates were excellent. Many thanks to all concerned.”

Helpful Report

Posted 1 year ago

“Broke down at petrol station 11:00 am sent one call a message through my portal and received reply saying be with you at 15:08. Throwing it with rain sat and waited, nothing. At around 5pm received a call to say they won’t be coming until tomorrow. Ok, left the van until next day. Chap was great on the phone however, received two messages to say they would pick up van at 11:am then 10:15 am. Recovery called and didn’t have any idea where the van was, after I’d told 4 different people where it was? Recovery were great, no problem however a 36 hr wait from One Call is very poor and I will not be renewing. All staff were very polite but the company needs to buck up their organisations if they are going to offer breakdowns.Had no idea and was never asked if I had any children or vulnerable people with me, so where was I supposed to go? Very very bad all round.”

Helpful Report

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

“Leanne was quick helpful and friendly, no waiting and no fuss, exceptional service, thankyou.”

Helpful Report

Posted 1 year ago

“Excellent service and friendly staff.”

Helpful Report

Posted 1 year ago

“Within half a hour of my call in A12 Ipswich, one call insurance sent the breakdown agent to help out to fix the Stepney replacing the blown rear tyre and guided to the nearest garage to get a new tyre.”

Helpful Report

Posted 1 year ago

“Wasn't happy waited 4hours, only 1 update, no other correspondence, was just left waiting.”

Helpful Report

Posted 1 year ago

“I was very impressed at how easy and quick, from start to finish the whole thing was, we had someone with us within an hour of reporting that we needed some help. The guy who rescued myself and my little girl was very friendly and made a horrible situation that little bit better...I didn't catch his name but nothing was too much trouble!! Genuinely happy with the service that we received.”

Helpful Report

Posted 1 year ago

“Is the first time I used the breakdown service. I was very impressed. The form was easy to filled and submitted. The response was prompt. I was back on the road in 30 minutes. The staff who sorted my issue was very professional, polite and gave me reassurance. I am very impressed.”

Helpful Report

Posted 1 year ago

“Very helpful”

Helpful Report

Posted 1 year ago

“Breakdown chap was very helpful but a 4 hour wait.”

Helpful Report

Posted 1 year ago

“Very helpful operator”

Helpful Report

Posted 1 year ago

“Very prompt, diagnosed fault, started car so I could get home. Driver very polite and helpful.”

Helpful Report

Posted 1 year ago

“Very efficient, came out promptly and managed to diagnose problem within a short time, super service!”

Helpful Report

Posted 1 year ago

“Very prompt response. Tracker for recovery arrival . Great service”

Helpful Report

Posted 1 year ago

“Prompt attention Unfortunately couldn't be repaired at the roadside needs a recovery to my garage but from phoning to the rescue centre to the arrival of the mechanic can't fault your service”

Helpful Report

Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews