One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the way the person was over the phone and how quickly the help arrived and also how quickly the it was told what the problem was. I was not Happy when I was told i had to pay £90 for them to take the car to the garage as I have gold cover with yous. But everything else was good”

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Posted 2 years ago

“Good service not so sure about paying £50 to put sliders on to get the vehicle on the truck thought it would be covered by one call !!”

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Posted 2 years ago

“Speedy recovery by helpful and friendly recovery driver and all organised online.”

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Posted 2 years ago

“My request for assistance was handled quickly and efficiently. The operator who took my call was both friendly and polite.”

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Posted 2 years ago

“Had to wait 2.5 hrs for the rescue but guy was helpful and efficient. The form sent by text message is a bit annoying and it would help if that form is completed by the same person taking the call and arranging the rescue truck. That would be a great achievement.”

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Posted 2 years ago

“We are very pleeased with your help thank you”

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Posted 2 years ago

“Customer service was great, it was so nice to be able to speak to someone. So helpful too, unfortunately there was delay with the recovery guy getting to me so had to call and chase up, but didn't wait too long on the phone to get through. Recovery turned up after calling me to let me know how long he was going to be. Very helpful and off my car went for repair. Overall excellent service, thank you”

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Posted 2 years ago

“Apart from a 2 hrs + wait for the recovery truck, all went well.”

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Posted 2 years ago

“After breaking down on my own & not being able to proceed with link text sent to my phone I rang again & was helped considerably & had a lovely recovery chap turn up sooner than expected”

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Posted 2 years ago

“Polite and helpful call handler. However I couldn't log into my account from the text message! Called again and explained the problem, and luckily it was handled for me. The recovery driver arrived within the eta. It is easier to do it all via phone, especially when stuck on the hard shoulder, so not impressed with being expected to log in etc., hence 4* not 5.”

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Posted 2 years ago

“I’m happy with both the people who answered the phone. I was very stressed and they were calm and helpful. The last time my car broke down, the pick up man was very good and took me to a garage that I was happy with, not just the nearest one Thank you 🙏 😊👍”

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Posted 2 years ago

“Very quick and easy to book and quick to respond and rang to say that they would be late. Charged battery and blew up the tyre. Friendly chap and helpful. If I was being super critical he could have changed the tyre. But excellent service”

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Posted 2 years ago

“It took a bit of time but all sorted on second call. The guy who took it was very helpful.”

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Posted 2 years ago

“Was earlier than expected time to collect car / he was extremely helpful and polite”

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Posted 2 years ago

“Had a veiw problem, s at first but once everything was Clear everything was sorted lm glad I took the cover for break down”

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Posted 2 years ago

“It was good in the end, thanks to Leanne but i did have to make more than ‘one call’. The rescue company were fairly quick once the call was placed & v efficient at the job! Thanks!”

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Posted 2 years ago

“Had trouble with the portal, which froze on me halfway through. Leanne was a star she completed the process manually in quick time. Thanks very much. Just hope the recovery team are as efficient.”

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Posted 2 years ago

“I can’t access the portal as it tells me my account hasn’t been set up correctly. Please fix this ASAP. All that aside the person I spoke to on the phone “Brad” was very good, offered all the help I needed and sorted out my breakdown very fast. Most impressive and made me me feel comfortable and confident in my breakdown recovery options. A seriously good advert for One Call”

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Posted 2 years ago

“Very efficient and helpful. Recovery turned up almost at the expected time - so all good.”

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Posted 2 years ago

“Very efficient service although having to go to the website to give a report when my phone was low on charge, I found frustrating. However, I was impressed with the speed of the help I received and Kieran who rescued me was very pleasant, friendly and professional.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews