One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,914 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to book a recovery”

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Posted 4 years ago

“Amazing experience. First time recovered and delivered home. I was made to feel very safe. Excellent driving skills to return my car down my narrow road and onto my drive. First class service.”

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Posted 4 years ago

“Initial contact very easy by phone and there was a very prompt response to my call. The mechanic was very helpful and knowledgeable - willing to talk to the garage I was planning to use if he couldn't solve the problem. This is the first time I have used One Call Rescue and I was very impressed.”

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Posted 4 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

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Posted 4 years ago

“Excellent service thanks. Recovered really quickly and kept informed. Highly recommend.”

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Posted 4 years ago

“Excellent service. From initial call to car repair. Professional and courteous. Definitely recommend them to family and friends.”

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Posted 4 years ago

“Corey was so helpful when my car broke down and Martin the recovery driver was so polite and friendly I felt in good hands and safe.”

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Posted 4 years ago

“Very satisfied with the service. Very quick response and excellent service. Within half an hour the van driver was on site.”

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Posted 4 years ago

“Brilliant customer service, call answered immediately, chap was lovely, and put up with me crying! Someone coming now, to recover my car. .. That has been trashed by Thames Water lorry, while it was parked outside my house.... Amazing service... By CF9”

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Posted 4 years ago

“This is my first time breakdown I’m on my own but didn’t waiting for too long. Was very good service big thank you 😁”

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Posted 4 years ago

“Recovery was very quick to get to where I was ,and they towed my car to my mechanic in Watford. Very quick,efficient and very professional. Patrick”

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Posted 4 years ago

“Yes happy the was quick GN3”

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Posted 4 years ago

“Really quick and calm driver was great even though I was rather tense GN3”

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Posted 4 years ago

“They sent a engineer out very quick then went back to get truck brilliant service”

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Posted 4 years ago

“Well what can I say, break down arrived within an hour of me calling, mechanic was polite and gave good advise. Very pleasant”

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Posted 4 years ago

“I had allowed my son in law to use my car for his family holiday to Hastings. Unfortunately my Honda developed an electrical fault. The support for them was very reassuring. More so you kept me up to date on the progress of the breakdown company. The end result was they were able to enjoy their holiday. Many thanks to you all for delivering a very professional service. Kind regards Pete Phillips”

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Posted 4 years ago

“Breakdown came straight away and Andy was fantastic, getting garage to fix on the same day so we can continue our journey as planned tomorrow, fantastic service”

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Posted 4 years ago

“Great customer service! Had a flat tyre and the guy was with me with in 45 mins! Great service!”

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Posted 4 years ago

“Thank you for helping a stressed nurse out I really appreciated your helpx”

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Posted 4 years ago

“The easiest and speediest service ever, and I broke down in the middle of nowhere! The assistant on the phone was polite and so helpful despite me having a terrible signal which made it difficult to hear. Rescue arrived in Les than an hour and though couldn’t fix it, arranged for it to be taken and repaired. Highly recommend One Call Rescue”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,914 reviews