One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great, it was so nice to be able to speak to someone. So helpful too, unfortunately there was delay with the recovery guy getting to me so had to call and chase up, but didn't wait too long on the phone to get through. Recovery turned up after calling me to let me know how long he was going to be. Very helpful and off my car went for repair. Overall excellent service, thank you”

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Posted 1 year ago

“extremely happy, because it is easy to get in touch with a living breathing person. Service is swift and resolves issue, ie approach is solution focused. What was also nice, was that Chris arrived, and actually managed to jumpstart my car, so I could drive it to the chosen garage. Chris was also so kind as to escort me on the way in case I encountered any problems. Ever so grateful.”

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Posted 1 year ago

“Was with me within 10 minutes of calling. Had them out twice now and both times staff have been friendly and helpful and given advice. Would definitely use again and highly recommend”

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Posted 1 year ago

“A very helpful guy.”

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Posted 1 year ago

“Apart from a 2 hrs + wait for the recovery truck, all went well.”

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Posted 1 year ago

“Very helpful prefered speaking to a human being than using app Stress free”

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Posted 1 year ago

“These guys knew i was in trouble. They had no one avaible to get me home that far. 20 minutes later they found a superb recovery driver to send to my aid! Quite obviously these guys put it in for me. I'm extremely grateful. Thank you all involed.”

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Posted 1 year ago

“Lovely man, very had a great conversation with him very helpful, taking this all the way home”

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Posted 1 year ago

“Very good service from start to finish. The tracking app was particularly useful so that I could track the progress of the breakdown truck to my position. The service from the breakdown guy (sorry didnt note his name) was professional and trouble free. I was fortunate to have a smart phone and reasonable 4G signal as the text from the call centre sent me to the OneCall website to enter details. Not sure what happens if you don't have that facility. The operator appeared to assume that I did and didn't offer an alternative; not a problem on this occasion though.”

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Posted 1 year ago

“Christopher arrived promptly as arranged by the lady who took my call. He also rang me up and arrived at rhe time he specified. He was polite and professional and diagnosed what is wrong with my car. It will neet a starter motor and the battery was flat.”

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Posted 1 year ago

“Excellent service all the way from beginning to end”

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Posted 1 year ago

“Excellent ! The lady who took my call processed my claim very quickly & I received a text confirming eta of about 2 hours. Andy the driver then phoned me & said he would be with me in 90 minutes. The speed of the response was VERY impressive! Andy arrived, loaded my car & took it to the garage I requested. I found the whole service to be AWESOME !!!!”

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Posted 1 year ago

“Very quick, friendly service. Extremely reassuring which is what you want when you break down.”

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Posted 1 year ago

“Prompt arrival, very friendly man (Mark I think) .Excellent service, would use again (but I really hope not too)”

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Posted 1 year ago

“Everything went really smoothly, and the call handlers were so helpful to my predicament and went the extra mile for me as mine was a bit of an obscure breakdown. It was fast, friendly and affordable.”

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Posted 1 year ago

“He was majestic and magical brilliant”

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Posted 1 year ago

“Answered quickly and helpful”

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Posted 1 year ago

“I’m very impressed at the speed and efficiency of your service. Your staff were helpful in identifying where I needed to get the car to even though I didn’t know the postcode. Thank you”

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Posted 1 year ago

“Initial response was ok wasn’t expecting to be logging into a questionnaire and be handed over from that to a vague text message with an eta of just under an hour to wait, which came and went with no updates after a further 15 mins wait I called again to be told the breakdown guy was going to be a further 22 mins away - which turned out to be a a further 56 mins so all told a wait in the cold of 2 hours and 13 mins so no not impressed with your system procedures or customer service- -will I be renewing next year hell no”

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Posted 1 year ago

“After breaking down on my own & not being able to proceed with link text sent to my phone I rang again & was helped considerably & had a lovely recovery chap turn up sooner than expected”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews