One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,973 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone call to breakdown service. Relay arrived within half an hour.”

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Posted 4 years ago

“Overall very pleased with a quick and efficient recovery. The only observation I would make is that I was told to report my breakdown via the customer portal but there is no clear facility to do so on the portal so ended up reporting by phone. The operator DN6 was very helpful. Thank you.”

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Posted 4 years ago

“Excellent service from the guy that came out to me, very helpful and explained exactly what had happened, a credit to your company. But the call service, gives you a link to go on, and when i went on it it didn't work, had to ring back which took more time, forget doing the link and book people in as an when they ring, if you do that your service would be excellent, but the link you give is rubbish.”

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Posted 4 years ago

“The recovery company arrived within the time predicted, the engineer was polite, friendly and reassuring. He undertook temporary repairs which allowed me to drive the car. I was less happy with being directed to a website by the call centre to log the repair as my phone battery was dying and I had to phone again to ask them to log the repair rather than use the website.”

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Posted 4 years ago

“Yes services were fast”

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Posted 4 years ago

“Great service. Had a flat battery. Had not used the car for weeks because of the lockdown. Guy turned up within an hour and got the car going. No problem.”

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Posted 4 years ago

“Had a flat battery due to weather. Called One Call and they were here within 2 hours of the call. Excellent service”

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Posted 4 years ago

“The whole episode was courteous. The saddest thing was the rescue team omitted to call me, explaining his delay. After 3 hours of waiting, yet being told it would be approximately 90 mins. until the rescue team came, I had to call back to One Call to find out what was happening. All was resolved when he did arrive - 10 mins in total. Very courteous and helpful.”

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Posted 4 years ago

“I had a flat battery and my car was on my drive. Repair man got me going and adviced me to charge battery. Very pleased. Would have given 5 stars but had to wait longer than I was told.”

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Posted 4 years ago

“Very efficient. Thank you”

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Posted 4 years ago

“I had a problem and it was sorted quickly and efficiently. You just forgot to let me know that because of covid The recovery guys were not taking passengers. Thank you.”

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Posted 4 years ago

“fast and professional response. thankyou!”

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Posted 4 years ago

“Initial contact very easy by phone and there was a very prompt response to my call. The mechanic was very helpful and knowledgeable - willing to talk to the garage I was planning to use if he couldn't solve the problem. This is the first time I have used One Call Rescue and I was very impressed.”

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Posted 4 years ago

“CF9 dealt with my problem, a flat battery, car was outside my home so had to pay £20 to get it fixed. Mechanic was quick efficient and friendly very pleased to be back on the road again!”

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Posted 4 years ago

“Wait time was good. Engineer stated My battery had a fault and was told would need a new one. I was offered to have a new one fitted at £75. Was sorted in minutes.”

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Posted 4 years ago

“Great customer service , assistant was really friendly, just the wait time was to long. I received the approximate time and the RAC came at that time.”

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Posted 4 years ago

“The £20 call out charge is a bit annoying as I could have probably sourced my own separate cover for similar money and not incurred the charge, overall the customer & service where excellent.”

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Posted 5 years ago

“Very good service told me it would be about 90 minutes, break down man got intouch with me within 8 minutes and was there in 30 minutes”

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Posted 5 years ago

“The call handler was very efficient and the cost and information given was precise. He was very courteous and helpful. Ref CF9”

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Posted 5 years ago

“Lovely guy, mate me feel safe. Although I waited two hours for thr recovery.”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 1,973 reviews