One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,913 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 738 7300

Write Your review

Tell us how One Call Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed of arrival, getting the car started.”

Helpful Report

Posted 1 year ago

“Very Happy with One Call service Phone staff very helpful! Recovery chap Great! A good job by All! Thank you!”

Helpful Report

Posted 1 year ago

“Polite and helpful call handler. However I couldn't log into my account from the text message! Called again and explained the problem, and luckily it was handled for me. The recovery driver arrived within the eta. It is easier to do it all via phone, especially when stuck on the hard shoulder, so not impressed with being expected to log in etc., hence 4* not 5.”

Helpful Report

Posted 1 year ago

“The service was top class! Easy, fairly quick and pain-free! It’s the first time in 17 years I had to use breakdown cover… Thanks for a top-notch service from beginning to end! It’s much appreciated!”

Helpful Report

Posted 1 year ago

“Very good and professional!”

Helpful Report

Posted 1 year ago

“Very helpful recovery driver and very polite, made the experience a lot easier, excellent.”

Helpful Report

Posted 1 year ago

“The advisor on the phone who organised was fabulous and kept in touch with me until the breakdown lorry arrived. The driver of the lorry was also fabulous. they both made a very traumatic event a little easier”

Helpful Report

Posted 1 year ago

“My insurance company sent this recovery team to have my car transported to bodyshop, they have very good system as you can track the driver's location and you got an ETA so you wont be stuck at home all day wondering when the truck is coming. The driver was very polite and took very good care loading my car on to truck and then informed me which bodyshop it was heading to. Overall the experience was very good. Keep up the good work and Thank you .”

Helpful Report

Posted 1 year ago

“I’m happy with both the people who answered the phone. I was very stressed and they were calm and helpful. The last time my car broke down, the pick up man was very good and took me to a garage that I was happy with, not just the nearest one Thank you 🙏 😊👍”

Helpful Report

Posted 1 year ago

“Hi I was very happy with the service I received it was very promulgated and I felt very informed along the way Everyone was very helpful and had excellent customer care skills I would be happy to recommend”

Helpful Report

Posted 1 year ago

“Very happy with one call rescue , nice man had a look and got my car up and running”

Helpful Report

Posted 1 year ago

“It was all done by text message waited nearly 3 hours and had to pay a £20 call out which I think is really bad”

Helpful Report

Posted 1 year ago

“My car wouldnt start and so i called the number on my one call card that says its for breakdown. And expected that to get me rescue service. However after waiting for a customer rep all you get them taking the info and so didnt seem relevent a text sending you a link to your portal where you fill in a form about the problem. As the link is labeled as a 'claim' so didnt seem to be about my breakdown plus i'd never heard of such a thing and i couldnt really hear what was said i just waited an hour thinking i was getting help. no help called back.And got the same explaination in greater detail . problem is i dont have a phone with internet-not everyone has smart phone- and so cant follow any links and on limited battery .As i didnt 'go to my portal' so breakdown wasnt coming .this rep did it for me but still at 72 years old and disabled I spent over 3 and a half hours in the cold in the dark in a car with no power so could not even close the windows before i got help. Why not just arrange a rescue not post links or just give the phone number of the service”

Helpful Report

Posted 1 year ago

“Very quick and easy to book and quick to respond and rang to say that they would be late. Charged battery and blew up the tyre. Friendly chap and helpful. If I was being super critical he could have changed the tyre. But excellent service”

Helpful Report

Posted 1 year ago

“I went out to my van and couldn't start it due to a flat battery, i got in touch with One call to arrange a roadside visit and within an hour a breakdown vehicle had arrived, within 10/15 minutes van was turning over and repairman was courteous and knew exactly what he was doing. :-)”

Helpful Report

Posted 1 year ago

“I was able to login and report from an app on my phone. I got a phone call almost straight away to check the details. I was helpfully assisted by the agent that called me. The recovery team were fast and efficient. It was a relatively stress free experience.”

Helpful Report

Posted 1 year ago

“It took a bit of time but all sorted on second call. The guy who took it was very helpful.”

Helpful Report

Posted 1 year ago

“Everything from beginning to end and back on the road was done very professionally by all concerned,would highly recommend”

Helpful Report

Posted 1 year ago

“Communications from reporting to collection. Excellent service.”

Helpful Report

Posted 1 year ago

“Extremely helpful and very very happy with the service”

Helpful Report

Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,913 reviews