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Onecom Reviews

3.9 Rating 384 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Said they have no idea why my phone never arrived but on way now
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Posted 4 years ago
Fantastically helpful even though I had an issue which they had not come across before. Thank you !
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Posted 4 years ago
Molly was very helpful.
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Posted 4 years ago
Fantastic customer services from Corrine at Onecom. Always helpful with invoice requests and queries. Really appreciated.
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Posted 4 years ago
Very helpful, kind and understanding, sorted in no time great thank you
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Posted 4 years ago
Keeley answered all my questions. Happy with my call today. Ann
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Posted 4 years ago
I had a problem they sorted it in minutes no problem no fuss, polite friendly and thoughtful
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Posted 4 years ago
I was very happy with the service I got in dealing with my enquiry.It was handled quickly and proffessionaly througout
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Posted 4 years ago
I recently had to claim on pier insurance for a replacement phone. Olivia was lovely, helping me get in touch with the right people and sending documents to support the claim. If all you staff are this good, you are very lucky. Thanks again to Olivia.
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Posted 4 years ago
So very helpful & friendly, amazing team of staff at onecom
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Posted 4 years ago
Colin was able to provide me good customer service and successfully solved the reason for my call.
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Posted 4 years ago
My problem was dealt with fast and resolved quickly in fully professional way from start to finish
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Posted 4 years ago
Molly went above and beyond to help me resolve my problem excellent customer care skills
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Posted 4 years ago
Good friendly transaction
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Posted 4 years ago
Molly was very efficient and answered my questions very quickly in a helpful and friendly way
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Posted 4 years ago
Molly was full of helpful information and had time for helping me.
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Posted 4 years ago
Your agent (Molly) made me feel welcome and was interested in helping me. A good ambassador for one com.
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Posted 4 years ago
Thankyou Molly.. You were a life saver!
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Posted 4 years ago
Very polite and professional and sorted problem out
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Posted 4 years ago
I have had a few conversations with a few people and they haven’t been great but Colin on the other hand is fantastic, wonderful customer service. Colin is a credit to Onecom
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Posted 4 years ago
Onecom is rated 3.9 based on 384 reviews